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Personal and Social Skills’ Impact on Marketing Effectiveness Cover

Personal and Social Skills’ Impact on Marketing Effectiveness

Open Access
|Dec 2023

Abstract

This study examines the importance of emotional intelligence (EI) in marketing among professionals in the Algerian telecommunications industry. EI plays a crucial role in building strong relationships, effective communication, and connectionbuilding, especially as technology and AI advance. However, there is limited research on EI in marketing professionals within telecommunications. Using a quantitative survey and regression analysis, the study finds a positive impact of EI dimensions on marketing effectiveness. These findings have implications for improving marketing team performance by implementing training programs that enhance EI skills. The study contributes to the scientific community by emphasising the significance of EI in marketing and encouraging further research.

DOI: https://doi.org/10.2478/minib-2023-0026 | Journal eISSN: 2353-8414 | Journal ISSN: 2353-8503
Language: English
Page range: 137 - 164
Submitted on: Jul 24, 2023
Accepted on: Nov 11, 2023
Published on: Dec 19, 2023
Published by: ŁUKASIEWICZ RESEARCH NETWORK – INSTITUTE OF AVIATION
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2023 Liza Mousli, Chafika Larras, Mehdi Bouchetara, Sabrina Iraten, published by ŁUKASIEWICZ RESEARCH NETWORK – INSTITUTE OF AVIATION
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.