Authors
Werner Reinartz
Professor of Retailing and Customer Management, University of Cologne, Germany
Monika Imschloß
IFH Junior Professor of Marketing and Retailing, University of Cologne, Germany
© 2017 Werner Reinartz, Monika Imschloß, published by Nuremberg Institute for Market Decisions
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.