How Does a Caller’s Anger, Fear and Sadness Affect Operators’ Decisions in Emergency Calls?

Open Access

|Feb 2018

Authors

Department of Industrial Economy and Management, Blekinge Institute of Technology, SE-371 79 Karlskrona

Department of Business Administration, Technology and Social Sciences, Accounting and Control, Luleå University of Technology

DOI: https://doi.org/10.5334/irsp.89 | Journal eISSN: 2397-8570

Language: English

Published on: Feb 13, 2018

Published by: Ubiquity Press

In partnership with: Paradigm Publishing Services

Publication frequency: 1 issue per year

Keywords:

© 2018 Martin Svensson, Ossi Pesämaa, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.