Generative AI’s Impact on Customer Satisfaction: A FinTech Perspective Cover

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Generative AI’s Impact on Customer Satisfaction: A FinTech Perspective

Management of Organizations: Systematic Research

Volume 92 (2024): Issue 1 (December 2024)

By: Khalil Israfilzade and Danylo Vlasenko

Open Access

|Aug 2025

Authors

Khalil Israfilzade

khalil.israfilzade@vdu.lt

PhD, assistant professor at the Department of Marketing, Faculty of Economics and Management, Vytautas Magnus University

Danylo Vlasenko

danylo.vlasenko@vdu.lt

Master of Marketing and International Commerce, Faculty of Economics and Management, Vytautas Magnus University

DOI: https://doi.org/10.2478/mosr-2024-0010 | Journal eISSN: 2335-8750 | Journal ISSN: 1392-1142

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Language: English

Page range: 33 - 50

Submitted on: Jan 30, 2025

Accepted on: May 30, 2025

Published on: Aug 6, 2025

Published by: Vytautas Magnus University, Institute of Foreign Language

In partnership with: Paradigm Publishing Services

Publication frequency: 2 issues per year

Keywords:

digital marketing,

AI in marketing,

customer satisfaction,

Related subjects:

Business and economics,

Business management,

Marketing, sales, customer relations,

Management, organization, corporate governance,

Business development, change management, cooperation,

Human resources, labor practice, job and career

© 2025 Khalil Israfilzade, Danylo Vlasenko, published by Vytautas Magnus University, Institute of Foreign Language
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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