Abdulrazzaq, Z. A., Chyad, A. M. (2024). Advancements and Applications of Deep Learning: A Comprehensive review // Turkish Journal of Computer and Mathematics Education (TURCOMAT). Vol. 15, Issue 3, pp. 369–390. doi:10.61841/turcomat.v15i3.14944
Agarwal, P. (2023). Role of Consumption Emotions on “Customer Satisfaction”: An Empirical Study // Psychology and Education. Vol. 55, No. 1, pp. 693–700. doi:10.48047/pne.2018.55.1.84
Ahmed, M. N., Anand, A., Hussain, M. R., Ahmed, M. M., Khan, I. M., Rasool, M. A. (2024). Artificial Intelligence in Fintech: Emerging Trends and Use Cases // 2024 IEEE 7th International Conference on Advanced Technologies, Signal and Image Processing (ATSIP), pp. 459–464. doi:10.1109/atsip62566.2024.10638924
Ahmed, S., Al Asheq, A., Ahmed, E., Chowdhury, U. Y., Sufi, T., Mostofa, M. G. (2023). The Intricate Relationships of Consumers’ Loyalty and their Perceptions of Service Quality, Price and Satisfaction in Restaurant Service // The TQM Journal. Vol. 35, No. 2, pp. 519–539.
Alkilani, K., Ling, K. C., Abzakh, A. A. (2012). The Impact of Experiential Marketing and Customer Satisfaction on Customer Commitment in the World of Social Networks // Asian Social Science. Vol 9. No 1. doi:10.5539/ass.v9n1p262
Babayev, N., Israfilzade, K. (2023). Creating Complexity Matrix for Classifying Artificial Intelligence Applications in E-Commerce: New Perspectives on Value Creation // Journal of Life Economics. Vol. 10, No. 3, pp. 141–156. doi: 10.15637/jlecon.2078
Baranidharan, N. D. K. (2023). A Study of the Ideas Behind Artificial Intelligence in Financial Technology // International Journal of Advanced Research in Science Communication and Technology. Vol. 3, Issue 2, pp. 480–486. doi:10.48175/ijarsct-13880
Boakye, K. G., Prybutok, V. R., Randall, W. S., Ofori, K. S. (2023). Emotional Connection and Customer Orientation as Moderators in Improving the Customer Satisfaction– Behavioral Intention Link: A Moderated Moderation Service Model // Quality Management Journal. Vol. 30, No. 3, pp. 153–167. doi:10.1080/10686967.2023.2211285
Brandl, B., Hornuf, L. (2020). Where did FinTechs Come from, and Where do They Go? The Transformation of the Financial Industry in Germany after Digitalization // Frontiers in Artificial Intelligence. Vol 3. doi:10.3389/frai.2020.00008
Daragahi, G. A. (2017). The Impact of Innovation on Customer Satisfaction: A Study of the Cosmetics Producer in Tehran // International Review. Vol. 1, No. 2, pp. 121–132.
Darmawan, D. (2022). The Effect of Trust and Saving Experience on Loyalty Through Satisfaction as an Intervening Variable (Case Study of Sharia Bank Customers in Surabaya City) // International Journal of Service Science, Management, Engineering, and Technology. Vol. 2, No. 2, pp. 12–20.
Furukawa, H., Matsumura, M., Harada, S. (2019). Effect of Consumption Values on Consumer Satisfaction and Brand Commitment: Investigating Functional, Emotional, Social, and Epistemic Values in the Running Shoes Market // International Review of Management and Marketing. Vol. 9, No. 6, pp. 158–168 doi: 10.32479/IRMM.8713
Israfilzade, K. (2021) Conversational Marketing as a Framework for Interaction with the Customer: Development & Validation of the Conversational Agent’s Usage Scale // Journal of Life Economics. Vol. 8, No. 4, pp. 533–546. doi:10.15637/jlecon.8.4.12
Israfilzade, K., Baghirova, S. (2022). Comparing the Impact of Brand and User-Generated Video Content on Online Shoppers’ Purchasing Intentions // Management of Organizations Systematic Research. Vol. 88, No. 1, pp. 69–84. doi:10.2478/mosr-2022-0013
Israfilzade, K., Sadili, N. (2024). Beyond Interaction: Generative AI in Conversational Marketing – Foundations, Developments, and Future Directions // Journal of Life Economics. Vol. 11(1), pp. 13–29. doi:10.15637/jlecon.2294
Jenneboer, L., Herrando, C., Constantinides, E. (2022). The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review // Journal of Theoretical and Applied Electronic Commerce Research. Vol. 17, No 1, pp. 212–229. doi:0.3390/jtaer17010011
Khadka, K., Maharjan, S. (2017). Customer Satisfaction and Customer Loyalty // Centria University of Applied Sciences Pietarsaari. Vol. 1, No. 10, pp. 58–64.
Khan, R. U., Salamzadeh, Y., Iqbal, Q., Yang, S. (2022). The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction // Journal of Relationship Marketing. Vol. 21, No 1, pp. 1–26.
Khanal, M., Khadka, S. R., Subedi, H., Chaulagain, I. P., Regmi, L. N., Bhandari, M. (2023). Explaining the Factors Affecting Customer Satisfaction at the Fintech Firm F1 Soft by using PCA and XAI // FinTech. Vol. 2, No. 1, pp. 70–84. doi:10.3390/fintech2010006
Kiumarsi, S., Isa, S. M., Jayaraman, K., Amran, A., Hashemi, S. (2020). The Effect of Service Innovation on Service Loyalty in Post Offices // International Journal of Business Innovation and Research. Vol. 21, No. 1, pp. 108–120. doi:10.1504/ijbir.2020.104035
Königstorfer, F., Thalmann, S. (2020). Applications of Artificial Intelligence in Commercial Banks – A Research Agenda for Behavioral Finance // Journal of Behavioural and Experimental Finance. Vol. 27, 100352. doi:10.1016/j.jbef.2020.100352
Lu, M., Bao-Zhong, Y. (2022). Homestay Customers’ Perceived Value Mediates the Influence of Customer Participation and Host–Customer Interaction on Customer Satisfaction // Social Behavior and Personality. Vol. 50, No. 4, pp. 1–11. doi:10.2224/sbp.11375
Mahmoud, M. A., Hinson, R. E., Anim, P. A. (2017). Service Innovation and Customer Satisfaction: The Role of Customer Value Creation // European Journal of Innovation Management. Vol. 21, No. 3, pp. 402–422. doi:10.1108/ejim-09-2017-0117
McCarthy, J. (1956). The Inversion of Functions Defined by Turing Machines // In Princeton University Press eBooks, pp. 177–182. doi:10.1515/9781400882618-009
Md Ariff, Farrah. (2019). An Empirical Study on the Customers’ Satisfaction on Fintech Mobile Payment Services in Malaysia // International Journal of Advanced Science and Technology. Vol. 28, pp. 390–40.
Mollick, E., Mollick, L. (2023). Using AI to Implement Effective Teaching Strategies in Classrooms: Five Strategies, Including Prompt // Social Science Research Network. doi:10.2139/ssrn.4391243
Muthukannan, P., Tan, B., Ter Chian Tan, F., Leong, C. (2021). Novel Mechanisms of Scalability of Financial Services in an Emerging Market Context: Insights from Indonesian Fintech Ecosystem // International Journal of Information Management. Vol. 61, 102403. doi:10.1016/j.ijinfomgt.2021.102403
Nainggolan, B., Sinaga, E. M. (2022). Mediating Role of Customer Trust in the Relationship between Promotion on Customer Satisfaction // Frontiers in Business and Economics. Vol. 1, No. 2, pp. 79–85. doi:10.56225/finbe.v1i2.88
Newell, A., Simon, H. (1956). The Logic Theory Machine – A Complex Information Processing System // IRE Transactions on Information Theory. Vol. 2, No. 3, pp. 61–79.
Nona, R., Mintarti, S., Kuleh, Y. (2021). The Factors Affecting Customer Satisfaction, Competitive Advantage, and Performance in the MSMEs in the Craft Industry Sector from East Kalimantan Province // Social Development and Security. Vol. 11, No. 1, pp. 117–130.
Noy, S., Zhang, W. (2023). Experimental Evidence on the Productivity Effects of Generative Artificial Intelligence // Science. Vol. 381, Issue 6654, pp. 187–192. doi:10.1126/science.adh2586
Pilelienė, L., Alsharif, A. H., Alharbi, I. B. (2022). Scientometric Analysis of Scientific Literature on Neuromarketing Tools in Advertising // Baltic Journal of Economic Studies. Vol. 8, No. 5, pp. 1–12.
Pizam, A., Shapoval, V., Ellis, T. (2016). Customer Satisfaction and its Measurement in Hospitality Enterprises: A Revisit and Update // International Journal of Contemporar y Hospitality Management. Vol. 28, No. 1, pp. 2–35. doi:10.1108/ijchm-04-2015-0167
Pribadi, R. C., Rivai, A., Suharto, S. (2020). The Effect of Emotional Marketing and Marketing Strategy on Purchase Decisions Through Consumer Satisfaction as a Mediation Variables in PT // Global Journal of Engineering and Technology Advances. Vol. 5, No. 3, pp. 123–128. doi:10.30574/gjeta.2020.5.3.0119
Rane, N. L., Achari, A., Choudhary, S. P. (2023). Enhancing Customer Loyalty Through Quality of Service: Effective Strategies to Improve Customer Satisfaction, Experience, Relationship, and Engagement // International Research Journal of Modernization in Engineering Technology and Science. Vol. 5, No. 5, pp. 427–452.
Rhanoui, S. (2022). Banking Goes Digital: The Main Determinants of the Clients’ Satisfaction and Trust toward Fintech-Based Services // International Journal of Economics and Financial Issues. Vol. 12, No. 5, pp. 10–20. doi:10.32479/ijefi.13358
Sakhaei, S. F., Afshari, A. J., Esmaili, E. (2014). The Impact of Service Quality on Customer Satisfaction in Internet Banking // Journal of Mathematics and Computer Science. Vol. 9, No. 1, pp. 33–40. doi:10.22436/jmcs.09.01.04
Suchánek, P., Kŕaĺová, M. (2019). Customer Satisfaction, Loyalty, Knowledge and Competitiveness in the Food Industry // Ekonomska Istraživanja / Ekonomska IstražIvanja. Vol. 32, No. 1, pp. 1237–1255. doi:10.1080/133167 7x.2019.1627893
Syafarudin, A. (2021). The Effect of Product Quality on Customer Satisfaction Implications on Customer Loyalty in the Era COVID-19 // Ilomata International Journal of Tax and Accounting. Vol 2, No. 1, pp. 71–83. doi:10.52728/ijtc.v2i1.204
Wirakanda, G. G., Pringgabayu, D., Widyana, S. F. (2021). How Sales Promotion can Effect on Consumer’s Purchase Decisions // Advanced International Journal of Banking, Accounting and Finance. Vol. 3, No. 7, pp. 59–71.
Zhang, L., Kim, H. (2020). The Influence of Financial Service Characteristics on Use Intention through Customer Satisfaction with Mobile Fintech // Journal of System and Management Sciences. Vol. 10, No. 2, pp. 82–94. doi:10.33168/jsms.2020.0206