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Customer Obsession, Innovation, and Service Quality: Shaping Strategy in Taiwan Firms Cover

Customer Obsession, Innovation, and Service Quality: Shaping Strategy in Taiwan Firms

Management Dynamics in the Knowledge Economy
Volume 14 (2026): Issue 1 (March 2026)
By: Hong Ngoc TA and  Chia-Hua CHANG  
Open Access
|Mar 2026

Authors

Hong Ngoc TA

db41g207@stust.edu.tw

Southern Taiwan University of Science and Technology, Tainan, Taiwan

Chia-Hua CHANG

chiahua@stust.edu.tw

Southern Taiwan University of Science and Technology, Tainan, Taiwan
DOI: https://doi.org/10.2478/mdke-2026-0001 | Journal eISSN: 2392-8042 | Journal ISSN: 2286-2668
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Language: English
Page range: 1 - 19
Submitted on: Nov 21, 2025
|
Accepted on: Jan 26, 2026
|
Published on: Mar 23, 2026
Published by: Scoala Nationala de Studii Politice si Administrative
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
customer obsession,
innovation,
service quality,
strategic decision making,
firm performance,
Taiwanese companies
Related subjects:
Business and economics,
Political economics,
Macroeconomics,
Business management,
Business management, other,
Social sciences,
Sociology,
Labor, trade unions,
Sociology of economy, organizations, and industry

© 2026 Hong Ngoc TA, Chia-Hua CHANG, published by Scoala Nationala de Studii Politice si Administrative
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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