Management Dynamics in the Knowledge Economy Feed

Managerial Dynamics of Social Entrepreneurship in the Knowledge Economy: Mapping the Research Landscape

Tue, 29 Sep 2026 00:00:00 GMT

The purpose of this research is to examine the landscape of social entrepreneurship research through a comprehensive bibliometric analysis of themes, trajectory, prolific authors, and the most contributing countries in the field of study. This study analyzes 287 Scopus-indexed documents covering the time frame from 2001 to 2025. Data was analyzed using R, Biblioshiny, and VOSviewer software. The analysis comprised research trends, average citation, three-field plot, relevant sources, prolific authors, global citation, local citation, impact, affiliation, countries’ scientific production, corresponding author, most cited countries, trend topic, relevant words, thematic map, bibliographic coupling of authors, co-occurrence, and countries. The findings of the study revealed an escalating trend in the social entrepreneurship theme over the study period. The average citation per article was found to be highest in 2006. The terms ‘cooccurrence’ and ‘trend topic’ show ‘innovation’, ‘entrepreneurship’, social entrepreneurship’, and ‘social innovation’. Ratten was found to be the most prolific author; Emerald Emerging Markets Case Studies was found to be the most relevant source; and the USA was found to be the most contributing country. The result of this study contributes to sparking an understanding of managerial dynamics of social entrepreneurship in the knowledge economy. Additionally, the result offers practical insight depicting a path for entrepreneurs and policymakers and provides a valuable benchmark for practitioners and research scholars, depicting the trends and vital role of social entrepreneurs. The bibliometric analysis and its findings establish a trajectory and prospect for future study and exhibit practical guidelines for entrepreneurs and research scholars to investigate the research themes.

An Exploratory Review on the Role of Automated HR Chatbots to Promote Employee Engagement: Lessons from BRICS Countries

Tue, 29 Sep 2026 00:00:00 GMT

Automated human resource (HR) chatbots represent one of the most rapidly diffusing artificial intelligence (AI) applications in contemporary organisational settings, offering scalable, accessible, and personalised employee support that conventional HR architectures cannot deliver at comparable cost or scale. Despite their proliferation, the academic literature on HR chatbot-driven employee engagement remains fragmented, particularly in emerging-economy contexts. This is especially consequential in BRICS countries (Brazil, Russia, India, China, and South Africa), which collectively account for over 40% of the global workforce and exhibit distinctive socio-cultural, regulatory, and institutional features that substantially mediate how AI-HR tools are adopted, experienced, and governed. This article presents an exploratory review of peer-reviewed studies and selected authoritative reports published between 2015 and 2025, with deliberate emphasis on literature from 2022 onwards, systematically mapping the evidence on automated HR chatbots and their effects on employee engagement across BRICS contexts. Four thematic clusters are identified: (1) the functional architecture of HR chatbots and their engagement mechanisms; (2) adoption antecedents across BRICS-country organisational settings; (3) cultural and regulatory moderators shaping chatbot-engagement relationships; and (4) ethical, governance, and equity challenges particular to BRICS contexts. Building on these thematic findings, this article introduces the BRICS-HR Chatbot Employee Engagement Framework (BHEEF) as an original conceptual contribution, integrating social exchange theory, technology acceptance theory, and Ubuntu philosophy within a governance-sensitive, culturally calibrated model for HR chatbot deployment in emerging economies. Practical implications for HR practitioners, technology developers, and policymakers in BRICS settings are discussed.

Beyond the Direct Effect: Cybersecurity Readiness as a Boundary Condition of the FinTech–Operational Efficiency Relationship in Algerian Commercial Banking

Tue, 29 Sep 2026 00:00:00 GMT

The integration of FinTech is associated with higher operational efficiency in most banks across emerging markets, yet the magnitude of that association varies substantially among institutions. Current research assesses the mean effect and reports contradictory findings, while few studies examine the organisational factors that shape when the benefit emerges. This study investigates cybersecurity readiness as a boundary condition of that relationship. We gathered survey data from 55 employees of Crédit Populaire d'Algérie in Mila province, Algeria, and estimated a moderated model through partial least squares structural equation modelling. FinTech adoption is positively associated with operational efficiency (β = 0.938, p < 0.001), cybersecurity readiness relates to it directly (β = 0.243, p = 0.005), and the interaction between them is positive and significant (β = 0.330, p < 0.001), with the model accounting for 78.0 per cent of the variance in operational efficiency. Simple-slopes analysis indicates that the conditional association increases from 0.608 at low readiness to 1.268 at high readiness, so that a bank with robust security capability is linked to roughly double the efficiency improvement for a given degree of digital adoption. The findings are consistent with a complementarity perspective, in which FinTech investment and cybersecurity capability appear to yield returns jointly rather than independently. Because the design is cross-sectional and the sample is drawn from a single branch network, the results reflect associations within this organisation rather than causal or sector-wide effects. For bank executives, the pattern suggests a sequencing consideration: developing detection, response, and staff proficiency alongside digital platforms rather than afterwards.

Exploring the Multidimensional Effects of Entrepreneurship Education on Entrepreneurial Intention Among Students in Algerian University Incubators

Tue, 29 Sep 2026 00:00:00 GMT

Entrepreneurship education has become a key instrument through which universities and incubators develop the knowledge, motivation, capabilities, and relationships required for entrepreneurial action. However, its learning dimensions remain largely underexplored. This study combines Johannisson’s framework with Ajzen’s Theory of Planned Behavior (TPB) to examine how four dimensions of entrepreneurship education (“Know-What”, “Know-Why”, “Know-How”, and “Know-Who”) influence the three antecedents of entrepreneurial intention and, in turn, entrepreneurial intention. Data were collected from 316 students enrolled in Algerian universities hosting incubators and analyzed using partial least squares structural equation modeling (PLS-SEM). The results show that the learning dimensions do not activate the TPB antecedents in the same way. “Know-Why”, “Know-How” and “Know-Who” positively influence several TPB antecedents, whereas “Know-What” has no significant effect. Entrepreneurial attitude is the strongest predictor of entrepreneurial intention. Overall, the findings reinforce the need for a multidimensional approach to studying entrepreneurship education and refine the application of the TPB in this context. They also offer guidance to universities, incubators, and policymakers for designing coordinated programs that combine theoretical instruction, motivational learning, experiential skill development, mentoring, and networking across the entrepreneurial ecosystem, with potential benefits for employability, intrapreneurship, innovation, self-employment, and regional development.

Mediating Role of Risk Acceptance in QRIS Adoption Among Microentrepreneurs: An ISO 31000 Risk Treatment Perspective

Tue, 29 Sep 2026 00:00:00 GMT

The adoption of QRIS, Indonesia’s standardized QR code payment system, has expanded nationally but remains uneven among microentrepreneurs, particularly those operating with limited resources. This study examines how ISO 31000-based risk treatment strategies, including Risk Control, Risk Mitigation, Risk Transfer, and Risk Avoidance, influence Risk Acceptance and subsequently the Intention to Adopt QRIS. Using a quantitative approach, data were collected from 150 microentrepreneurs in Bandung City who have not yet adopted QRIS, and the model was analyzed using Partial Least Squares Structural Equation Modeling (PLSSEM). The findings show that Risk Mitigation and Risk Transfer significantly enhance Risk Acceptance, which emerges as the strongest predictor of adoption intention. Risk Avoidance demonstrates a positive direct effect on intention, indicating a necessity-driven adoption logic, while Risk Control does not significantly influence Risk Acceptance. Mediation analysis confirms that Risk Acceptance acts as a psychological gateway for translating mitigation and transfer strategies into adoption intent. Quantitatively, Risk Acceptance exhibits the strongest effect on Intention to Adopt (β = 0.546), while Risk Mitigation (β = 0.409) and Risk Transfer (β = 0.357) significantly contribute to Risk Acceptance. The model explains 52.7% of the variance in Risk Acceptance and 35.8% of the variance in Intention to Adopt. These findings extend UTAUT by integrating risk treatment constructs and provide practical insights for policymakers and payment providers to prioritize mitigation education, promote community-based risk transfer mechanisms, and design low-friction control tools suited to microenterprise constraints. However, the findings should be interpreted in light of the study’s purposive single-city sample and cross-sectional research design.

Entrepreneurs' Strategic Management Mode and Small-Scale Manufacturing Firm Performance in Ghana: Mediating Role of the Strategy Adopted

Tue, 29 Sep 2026 00:00:00 GMT

Many small-scale manufacturing firms in Ghana often operate under difficult, unpredictable and resource-scarce conditions, yet many use informal and/or weak approaches to strategy with the risk of poor performance. Thus far, it is unclear how the way owners/managers “do” strategy translates into concrete strategic decisions and ultimately impacts performance levels for these firms. Based on the contingency theory, the study examined how different modes of strategic management affect small-scale manufacturing performance both directly and indirectly through the strategy adopted. Adopting a quantitative research methodology, data were collected from 435 owners and managers of small-scale manufacturing firms and analysed using partial least squares structural equation modelling. The results showed that strategic management mode of entrepreneurs significantly and positively affects both strategies adopted and small-scale manufacturing performance. Strategy adopted also has a significant positive effect on small-scale manufacturing performance and mediates the relationship between strategic management mode and small-scale manufacturing performance. The study contributes to entrepreneurship and strategic management literature by specifying the pathways through which strategic management modes lead to performance outcomes. Theoretically, the results offer relevant suggestions to entrepreneurs and policymakers to improve competitiveness, resilience and sustainability of small manufacturing firms in Ghana.

The Effect of Service Quality on Customer Retention: Insights from Travel Agency Managers in the KRI

Mon, 29 Jun 2026 00:00:00 GMT

This research, grounded in relationship marketing (RM) theory, investigates the relationship between service quality and customer retention in Kurdistan Region of Iraq (KRI) travel agencies. Travel agencies have realized they cannot compete effectively in the market without retaining existing customers. The purpose of this study is to shed light on the dimensions of service quality and investigate their impact on customer retention. Purposive sampling was used to select 353 respondents from KRI travel agency managers. A quantitative approach, via a survey questionnaire, was employed for data collection, using partial least squares structural equation modelling (PLS-SEM). The data indicates that the service quality dimensions of tangibility, assurance, and empathy have a significant positive direct effect on customer retention, whereas reliability and responsiveness do not. The study’s findings contribute to the literature on customer retention and service quality in the travel and tourism sector. The findings suggest that agencies should adopt hybrid models rather than relying solely on traditional travel agencies (TTAs) or online travel agencies (OTAs). Agencies that use both online and traditional methods tend to succeed more than those that use just one. This study ultimately addressed some shortcomings and proposed recommendations for further research.

The Impact of Green Human Resource Management on Green Organizational Citizenship Behavior: The Mediating Role of Organizational Identification in Iraqi Higher Education

Mon, 29 Jun 2026 00:00:00 GMT

Developing countries are putting more pressure on Higher Education Institutions (HEIs) to embrace green practices, but the psychological processes that relate Green Human Resource Management (GHRM) to voluntary employee green behavior are not well understood. This paper utilized the Social Identity Theory to analyze how the GHRM practices affect Green Organizational Citizenship Behavior (Green OCB) in academic and administrative employees in Iraqi universities and the mediating role of Organizational Identification. A cross-sectional research design was used as quantitative. A sample of 300 academic and administrative personnel at the University of Anbar and the University of Babylon was used to gather data through a self-administered questionnaire due to their performance in the UI GreenMetric rankings. To test the hypothesized relationships, the collected data was analyzed with the help of Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings show that the GHRM practices positively influence both Organizational Identification and Green OCB significantly. Moreover, the research establishes that the role of Organizational Identification is critical as a mediating factor, indicating that the practice of GHRM is effective in influencing voluntary green behavior by improving the psychological attachment and the pride of employees of their university regarding green identity. The paper fills a major gap in the literature as it presents empirical evidence of the Iraqi higher education sector. It confirms Social Identity Theory in a non-Western setting and proves that the development of the so-called Green Organizational Identity is one of the effective strategic mechanisms that can be used by the university to enhance their environmental performance and global sustainability scores.

Talent Management in Europe’s ICT Sector: A Data-Driven Perspective

Mon, 29 Jun 2026 00:00:00 GMT

The information and communication technology labor market in Europe has become one of the fastest growing segments of the economy, reflecting the broader digital transformation that is reshaping industries and societies. Despite this growth, employers and policymakers continue to face structural difficulties, such as a limited supply of skilled professionals, uneven participation across demographic groups, and strong regional imbalances in the availability of talent. The existing scientific literature underlines the growing demand for digital skills but also emphasizes persistent challenges, including gender disparities, mismatches between education systems and industry requirements, and difficulties in achieving cross-border labor mobility. While a considerable body of work has addressed these issues conceptually, fewer studies have employed systematic quantitative evidence to measure the scale of shortages and their variation across European member states. This study applies a quantitative research design based on secondary data from validated European sources, including statistical databases and official labor market monitoring reports. The methodology combines trend analysis for the period 2012 to 2024, cross-country comparisons between highly developed and emerging economies within the European Union, and correlation analysis focused on the relationship between gender balance and skill shortages. The findings highlight four critical dynamics: a near doubling of employment in the information and communication technology sector over the past decade, the persistent underrepresentation of women with only 19.4% of specialists, pronounced regional disparities with some countries reporting more than 65% of vacancies as difficult to fill, and a forecasted shortage of up to 8 million professionals by 2030. By integrating statistical evidence with a talent management perspective, this research contributes to the field by demonstrating how real-time labor data can inform more effective recruitment, reskilling, and mobility strategies, ultimately supporting the sustainable development of Europe’s digital economy.

Perceived Psychological Contract Breach and Counterproductive Work Behavior: A Mediated Role of Revenge Among Academics

Mon, 29 Jun 2026 00:00:00 GMT

The relationship between psychological contract breach (PCB) and counterproductive work behavior (CWB) is a significant construct in organizational psychology and Human Resource Management. However, evidence on this relationship in the context of the higher education sector is missing in the available literature. The mediating role of revenge in the relationship between perceived PCB and CWBs has remained unexamined. Through Structural Equation Modelling (SEM), this study seeks to bridge this gap by investigating the mediating role of revenge in the relationship between perceived PCB and CWBs among academics in higher institutions of learning. A structured self-reported questionnaire with closed-ended questions and a survey sampling technique was used to collect data from 716 academics in selected Technical Universities in Ghana. The results established a positive and significant relationship between PCB and revenge. PCB and revenge feeling had a positive significant effect on both individually and organizationally focused counterproductive work behaviors (CWB-I and CWB O). Revenge partially mediates the relationship between PCB and CWB-I and CWB-O. Consistently, the effect of revenge feeling and PCB on CWB-I is greater than on CWB-O. Based on the findings, practical implications towards promoting a harmonious and productive work environment are discussed.

Business Competitiveness in Sustainable Finance: A Comprehensive ESG Performance Analysis of Top OECD Banks

Mon, 29 Jun 2026 00:00:00 GMT

This study examines business competitiveness in sustainable finance within the OECD banking sector, focusing on how Environmental, Social, and Governance (ESG) performance contributes to strategic positioning in a knowledge-based economy. As financial institutions operate in increasingly complex global environments, integrating ESG factors has become a critical managerial tool for enhancing competitiveness, fostering innovation, and strengthening institutional resilience. The study is framed within the perspective of management dynamics, emphasizing how banks adapt their strategies and capabilities to address sustainability pressures across diverse national contexts. The current literature emphasizes the growing importance of ESG performance in influencing financial outcomes, stakeholder trust, and long term stability. However, most studies focus on single countries, rely on subjective weighting methods, or overlook cross-country comparisons. This creates a gap in understanding how ESG driven competitiveness develops across different economies and how organizational strategies and knowledge-based resources impact sustainable banking performance. To address this gap, the study employs a multi-criteria decision-making framework integrating entropy-based weighting with the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS). Using Refinitiv ESG data from 2018 to 2023, the analysis evaluates 138 banks across 29 OECD countries based on five ESG dimensions: overall ESG score, shareholder score, CSR strategy, emissions, and resource use. This approach offers a comparative, knowledge-driven benchmarking framework for assessing sustainable competitiveness. The results reveal significant variations in ESG-based competitiveness across countries. Governance and strategic ESG indicators emerge as the most influential drivers of competitive advantage, while environmental dimensions remain unevenly implemented. These findings suggest that ESG serves as a strategic knowledge resource that shapes managerial decision-making and institutional performance. This study contributes by presenting an interdisciplinary, knowledge economy-oriented framework for evaluating sustainable banking competitiveness. It provides cross-country insights supporting strategic management, sustainability transformation, and knowledge-driven policy design, thereby advancing research on management dynamics within the knowledge economy.

Organizational Culture and Innovation Climate: Insights from a Higher Education Institution in Namibia

Mon, 29 Jun 2026 00:00:00 GMT

Organizational culture is widely recognized as a critical determinant of innovation. However, there remains limited empirical evidence on how specific culture types within the Competing Values Framework (CVF) — namely Clan, Adhocracy, Market and Hierarchy — shape the innovation climate in higher education institutions, particularly in the Namibian context. This study addresses this gap by examining the influence of organizational culture on the innovation climate at a Namibian university, using the CVF as the guiding analytical lens. A quantitative research design was employed, using a structured online questionnaire informed by the Organizational Culture Assessment Instrument (OCAI) and the innovation climate scale developed by Scott and Bruce, to capture employees’ perceptions of organizational culture and innovation climate. Multiple linear regression analysis was used to analyze the data and determine the extent to which the four organizational culture types predict the innovation climate. The regression results indicate that organizational culture explains approximately 14.8% of the variance in innovation climate, with the Hierarchical culture type emerging as the dominant culture at the university and showing a significant positive association with innovation climate (R2 = 0.148; B = 0.734; p ≤ 0.001). The findings suggest that while the university is characterized by formality, stability, and adherence to policies and procedures, there is a strong indication that leadership should purposefully strengthen Adhocracy-oriented values to foster a more supportive environment for creativity and innovation. The study concludes that organizational culture deficiencies such as risk aversion, weak reward systems, and limited support for initiative must be addressed to enhance the innovation climate in higher education institutions.

Market Expansion and Product Innovation as Drivers of Sales Performance: A Resource-Based View Perspective

Mon, 29 Jun 2026 00:00:00 GMT

This study examines the strategic mechanism through which market-oriented capabilities translate into sales performance by integrating product innovation and market expansion within a Resource-Based View (RBV) framework. While market orientation has long been considered a key driver of organizational success, empirical findings regarding its performance outcomes remain inconsistent, suggesting the presence of intermediate strategic processes. Addressing this gap, the study proposes and tests a sequential model linking market orientation, product innovation, market expansion, and sales performance. Data was collected from 153 business owners operating in the food and beverage sector through a structured survey conducted between October and December 2025. The data were analyzed using partial least squares structural equation modeling (PLS-SEM). The results indicate that market orientation positively influences both product innovation and market expansion, although the effect on expansion is relatively weak. Product innovation significantly contributes to market expansion and sales performance, highlighting its role as a key capability for value creation. Unexpectedly, market expansion demonstrates a negative yet significant relationship with sales performance, suggesting that growth initiatives may generate operational and competitive pressures that limit performance gains when organizational capabilities are not fully aligned. The findings contribute to RBV literature by demonstrating that performance outcomes emerge from capability transformation and alignment rather than market knowledge alone. Managerially, the study emphasizes the importance of balancing growth strategies with internal capability development to achieve sustainable performance outcomes.

The Role of Project Managers in an Efficient Energy Transition Process: An Exploratory Study

Mon, 23 Mar 2026 00:00:00 GMT

In recent years, studies have examined the energy market, and a significant need has emerged to conserve limited natural resources and protect the environment. Therefore, the transition to renewable energy is necessary, but it is fraught with many challenges. A key role in this process is played by project managers, who must possess a range of skills, focus on relevant tasks, and fit within a certain budget. This transition necessitates a move away from traditional project frameworks and toward strategies that take into account developing regulatory environments, dynamic market situations, and rapid technological change. In the energy industry, effective project management is essential to success, yet it faces different difficulties. Whether building massive power plants or creating renewable energy systems like solar farms, these projects usually require several intricate parts and sizable teams. We shall examine a number of important facets of energy project management. Furthermore, the contribution of professional training and digitization to improving project efficiency will also be examined. Using a survey-based methodology with a standardized questionnaire, this study provides clarity on the perceptions, challenges, and skills required by project managers in Romania involved in the transition to a sustainable energy system. The analysis highlighted several gaps in this transition process, including an unstable legislative framework and educational offerings not aligned with the specific challenges. It also outlines the profile of a productive project manager who can work in an uncertain, dynamic environment, but still able to ensure a smooth path towards energy transition. Beyond technical expertise, navigating this new reality calls for agility, strategic vision, and a systems-based mindset for project managers.

Customer Obsession, Innovation, and Service Quality: Shaping Strategy in Taiwan Firms

Mon, 23 Mar 2026 00:00:00 GMT

In the era of digital transformation, businesses are forced to realign strategic priorities, innovate their operating models, improve service quality and increase customer-centricity to maintain competitiveness. As customer expectations continue to rise, the extent to which firms adopt customer obsessed behaviours has become a critical topic in contemporary strategic management. However, the limited empirical evidence exists on how customer obsession, innovation and service quality influence firm performance in Asian markets. This study aims to examine the effects of customer obsession, innovation, and service quality on firm performance using accounting-based profitability indicators. Building on the Resource Based View, Dynamic Capabilities and Service-Dominant Logic, the study develops an integrated analytical framework and applies panel data regression techniques to firm level secondary data. The empirical analysis is conducted using data from 50 publicly listed Taiwanese firms over the period from 2020 to 2025. The findings reveal three key insights. First, customer obsession exhibits only a weak association with firm profitability, indicating that the financial returns of customers centric strategies tend to emerge gradually rather than immediately. Second, firm resource variables, particularly innovation related investment and firm scale, demonstrate strong and stable positive effects on profitability outcomes. Third, innovation activities and service quality enhancement show negative short-term effects on financial performance, reflecting the substantial costs associated with innovation investment and service quality improvement. The research contributes additional empirical evidence from the Taiwanese context and proposes an integrated framework linking customer obsession, innovation, and service quality in the analysis of corporate strategy and firm performance.

Mapping the Relationship between Budget Process and Firm Performance: A Global Perspective Review

Mon, 23 Mar 2026 00:00:00 GMT

A bibliometric and science-mapping review is performed in this study to display the intellectual structure and track the thematic evolution of studies on the relationship between budget processes and firm performance. Two hundred twenty-two documents published between 1990 and 2025, indexed in the Web of Science Core Collection, have been retrieved. Performance analysis, keyword co-occurrence analysis, co-citation analysis, and bibliographic coupling analyses are conducted using VOSviewer. Three main theoretical foundations are revealed by the findings: agency theory, contingency theory, and resource-based view. Their influence evolves from a traditional financial control approach toward behavioral, contextual, and strategic conceptualizations of budget. Thematic analysis further highlights emerging research foci related to digitalization, sustainability, governance, and strategic alignment of budgeting systems. A convergence trend among these theories in recent studies is also found by the results of this study-in particular relation to digitalization, sustainability, and strategic alignment. This paper systematizes highly fragmented literature; discovers unexplored research gaps; provides academic insight as well as practical implication for those academics or practitioners who intend to re-design budgetary systems as one of the strategic drivers enhancing organizational performance.

The Role of Knowledge Management in Cultural Capital Investment in Saudi Universities: Requirements and Challenges

Mon, 23 Mar 2026 00:00:00 GMT

In the age of the knowledge economy, knowledge management has become essential for organizational competitiveness and sustainability, particularly through its role in fostering innovation, creativity, and strategic development. Within this context, the creative economy has emerged as an extension of the knowledge economy, with the cultural economy forming a central component. This shift positions the cultural sector at the heart of economic activity and underscores the strategic role of universities as key institutions for producing, managing, and investing in knowledge. This study examines the role of knowledge management in advancing cultural capital investment at King Abdulaziz University. The study focuses on identifying explicit requirements, major challenges, and strategic opportunities that enable universities to leverage their cultural assets. It situates the inquiry within existing literature, which increasingly highlights the economic significance of cultural capital but notes a scarcity of empirical research addressing its relationship with knowledge management in higher education settings. Using a quantitative case study methodology, survey data were collected from 240 academic and administrative leaders. The findings reveal several key barriers to cultural capital investment, including insufficient incentives, the absence of an integrated institutional strategy, limited interdepartmental coordination, and a lack of sustainable funding mechanisms. At the same time, the study identifies essential requirements, such as strengthening partnerships with the private sector, developing long-term funding sources, and establishing mechanisms that support the transformation of cultural assets into value-generating investments. The results indicate that creating a dedicated Cultural Capital Center and integrating the cultural economy into the university’s strategic framework are critical steps for translating cultural capital into measurable institutional and economic benefits. This study contributes to the literature by demonstrating how knowledge management can function as a strategic enabler for cultural investment within universities, particularly in the Arab region, where such studies remain limited.

Engineers’ Work Role, Work-Related Stress and Well-Being in Ghana’s Seaports

Mon, 23 Mar 2026 00:00:00 GMT

Engineering professionals in Ghana’s seaport industry often experience high job demands and environmental pressures that threaten their psychological well-being and performance. Guided by the Job Demand-Control-Support theory, this study examined the direct and mediating relationships between work-related stress, work roles, and work-related well-being among 230 engineers. The study adopted quantitative explanatory research design and Partial Least Squares (PLS) Structural Equation Modelling (SEM) analysis. Results revealed that work-related stress showed a non-significant positive relationship with work-related well-being among engineering professionals. However, work-related stress negatively influenced work role, while work role positively influenced work-related well-being. Work role negatively mediated the relationship between work-related stress and work-related well-being. The findings suggest that clarifying role expectations can mitigate stress and enhance engineers’ well-being. For policy, port authorities should institutionalize supportive work environments at Ghana’s seaports. Practically, seaport organizations should implement stress management and role development programs to enhance employee well-being.

Generative Artificial Intelligence as an Enabler of Organizational Ambidexterity in the Knowledge Economy

Mon, 23 Mar 2026 00:00:00 GMT

Generative Artificial Intelligence (GenAI) has emerged as a pivotal driver of transformation in the knowledge economy, reshaping how organizations create, distribute, and utilize knowledge. This paper examines how GenAI acts as a catalyst for organizational ambidexterity—the ability to simultaneously exploit existing capabilities while exploring new opportunities, within the broader context of digital transformation. Drawing on a systematic review of recent academic and industry literature (2020–2025), this study synthesizes insights from management, information systems, and artificial intelligence research to develop an integrative framework linking GenAI capabilities to organizational change dynamics. The findings reveal that GenAI enables three distinct but interrelated impacts on business workflows: automation, which streamlines repetitive and routine tasks to enhance efficiency and exploitation of existing resources; augmentation, which empowers human decision-making and collaboration by enhancing creativity and problem-solving; and innovation, which facilitates the exploration of new business models, value propositions, and organizational structures. Collectively, these mechanisms drive a dual process of exploitation and exploration, positioning GenAI as a strategic enabler of organizational ambidexterity. The study highlights that responsible GenAI adoption requires not only technological integration but also governance, cultural, and skill development initiatives to ensure sustainable value creation. It proposes managerial strategies for aligning GenAI deployment with ambidextrous organizational design, including adaptive governance frameworks, continuous learning systems, and cross-functional collaboration models. By bridging the gap between technological innovation and management theory, this paper contributes a multidimensional understanding of how GenAI transforms organizational workflows, structures, and strategic capabilities. Ultimately, this work advances the discourse on digital transformation by illustrating how generative technologies reshape the foundations of organizational learning and adaptability in the knowledge economy, offering actionable guidance for managers, policymakers, and researchers navigating this evolving landscape.

Mental Health and Work Engagement as Predictors of Cadet Performance in Indonesian Maritime Education

Mon, 22 Dec 2025 00:00:00 GMT

The maritime industry increasingly recognises that sustainable competitiveness relies on human capital capable of managing both the technical and psychological demands of life at sea. This study investigates the dynamic roles of mental health and work engagement as key components of human capital influencing cadet performance within Indonesian maritime education. A quantitative approach was employed using survey data from 115 deck and engine cadets who had completed the mandatory 12-month onboard training as required by the STCW Code. Data were analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM 4) to test the proposed relationships among variables. The findings reveal that mental health exerts a positive and significant direct effect on cadet performance, while work engagement also shows a strong and significant influence. However, mental health does not significantly predict engagement, indicating that cadet engagement is shaped more by structural and organisational discipline than by individual psychological well-being. These results suggest that performance in maritime education emerges from the synergy between psychological resilience and institutional structure, highlighting the contextual uniqueness of engagement in regulated and hierarchical training environments. Theoretically, this study extends the Job Demands-Resources (JD-R) model and human capital theory by integrating psychological and structural dimensions within a knowledge-based workforce framework. Practically, it emphasises the need for holistic maritime education policies that balance technical competence, mental health promotion, and engagement development to produce resilient, motivated, and high-performing future officers for the global maritime sector.