References
- Japanese Trade Union Confederation. (2022). Survey on Customer Harassment.
- Hiromi I. (2020). Why ‘Customer Harassment’ Happens: Psychological and Social Factors and Specific Coping Methods. Information Science and Technology, 70(10).
- Persol Research Institute. (2024). Quantitative Survey on Customer Harassment.
- Study Committee for the Project to Create a Corporate Manual on Customer Harassment Prevention. (2022). Corporate Manual on Customer Harassment Prevention.
- Tokio Marine & Nichido Risk Consulting Corporation. (2020). Report on the Actual Situation Regarding Harassment in the Workplace. Commissions by Ministry of Health, Labor and Welfare Commissioned.