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Analysis of Customer Harassment: Trends and Issues in Japanese Insurance Practice Cover

Analysis of Customer Harassment: Trends and Issues in Japanese Insurance Practice

International Review of Financial Consumers
Volume 10 (2025): Issue 1 (June 2025)
By: Tomoka Miyachi  
Open Access
|Jun 2025

Figures & Tables

Figure 1.

Customer Harassment Experienced (Multiple Responses)Source: Created by the author based on page 4 of RENGO “Survey on Customer Harassment 2022”.
Customer Harassment Experienced (Multiple Responses)Source: Created by the author based on page 4 of RENGO “Survey on Customer Harassment 2022”.

Figure 2.

Customer Harassment Experienced by Employees in the Finance and Insurance Industries (Multiple Responses)Source: Created by the author based on p. 5 of RENGO “Survey on Customer Harassment 2022”.
Customer Harassment Experienced by Employees in the Finance and Insurance Industries (Multiple Responses)Source: Created by the author based on p. 5 of RENGO “Survey on Customer Harassment 2022”.
DOI: https://doi.org/10.2478/irfc-2025-0004 | Journal eISSN: 2508-464X | Journal ISSN: 2508-3155
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Language: English
Page range: 50 - 63
Submitted on: Dec 12, 2024
Accepted on: May 13, 2025
Published on: Jun 30, 2025
Published by: International Academy of Financial Consumers
In partnership with: Paradigm Publishing Services
Keywords:
Customer harassment,
Japanese insurance industry,
Life insurance sector,
Employee protection,
Regulatory role
Related subjects:
Business and economics,
Political economics,
Economic policy,
Business management,
Corporate social responsibility (CSR), compliance management, business ethics,
Industries,
Banks, financial service provider, insurers,
Law,
Commercial law,
Consumer protection

© 2025 Tomoka Miyachi, published by International Academy of Financial Consumers
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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