Figure 1:
Hypothesis testing
| Hypothesis | Beta coefficients | Proposed effect | Results |
|---|---|---|---|
| Educational background | 0.522** | ||
| Working experience | 0.688* | ||
| Understanding Subject Matter SCE (H1) | 0.101 | + | Not Supported |
| Skillfulness SCE (H2) | 0.324*** | + | Supported |
| Efficacy belief SCE (H3) | 0.319*** | + | Supported |
| Metacognition SCE (H4) | 0.437*** | + | Supported |
| Organisational work climate*SCE SCE (H5) | 0.336** | + | Supported |
| Coefficient of determination (R2) without moderation | 0.478 | ||
| Coefficient of determination (R2) with moderation | 0.502 |
Inter-factor correlation matrix
| Constructs | AVE | CR | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| USM | 0.748 | 0.983 | 0.865 | .568* | .553** | .439** | .670** | .613** | .441** | .598** | .575** |
| SC | 0.578 | 0.831 | .568* | 0.760 | .405** | .412** | .458** | .683** | .562** | .699** | .671** |
| EB | 0.804 | 0.943 | .553** | .405** | 0.897 | .492** | .558** | .467** | .565** | .426** | .317** |
| MC | 0.835 | 0.954 | .439** | .412** | .492** | 0.914 | .377** | .528** | .544** | .303** | .690** |
| Innovation | 0.790 | 0.907 | .670** | .458** | .558** | .377** | 0.889 | .512** | .596** | .419** | .492** |
| Supportive | 0.748 | 0.925 | .613** | .683** | .467** | .528** | .512** | 0.865 | .656* | .535** | .509** |
| SCE | 0.693 | 0.887 | .441** | .562** | .565** | .544** | .596** | .656* | 0.832 | .684** | .266* |
| WC | 0.751 | 0.942 | .598** | .699** | .426** | .303** | .419** | .535** | .684** | 0.867 | .362** |
| BOU | 0.725 | 0.897 | .575** | .671** | .317** | .690** | .492** | .509** | .266* | .362** | 0.851 |
Descriptive statistics and loading of Employability and SCE constructs
| Items | Items | Loading | AVE | Reliability | CR | |
|---|---|---|---|---|---|---|
| Mean | SD | |||||
| Understanding the subject matter | 3.352 | 1.147 | 0.748 | 0.983 | ||
| Identification with future career commitment | 4.394 | 0.942 | 0.846 | 0.914 | ||
| Reconsideration of future career | 3.366 | 0.936 | 0.843 | 0.913 | ||
| Occupational commitment | 3.720 | 1.377 | 0.833 | 0.913 | ||
| Perceived program relevance | 2.520 | 1.391 | 0.671 | 0.914 | ||
| Occupational mobility | 2.447 | 1.130 | 0.654 | 0.825 | ||
| Job-specific technical knowledge | 3.667 | 1.110 | 0.643 | 0.845 | ||
| Efficacy Belief | 3.857 | 1.139 | 0.804 | 0.943 | ||
| Academic self-efficacy | 3.657 | 1.225 | 0.882 | 0.916 | ||
| Emotional intelligence | 4.158 | 0.922 | 0.863 | 0.913 | ||
| Problem-solving and decision-making | 3.697 | 1.144 | 0.774 | 0.914 | ||
| Self-esteem | 4.345 | 0.894 | 0.763 | 0.913 | ||
| Help-seeking behaviour | 3.431 | 1.514 | 0.735 | 0.912 | ||
| Metacognition | 3.998 | 1.277 | 0.835 | 0.954 | ||
| Goal-oriented behaviour | 4.154 | 1.750 | 0.891 | 0.914 | ||
| Career exploration and awareness | 4.236 | 0.813 | 0.868 | 0.913 | ||
| Creativity and critical thinking | 4.043 | 1.214 | 0.857 | 0.916 | ||
| Ethical and responsible behaviour | 3.846 | 1.173 | 0.845 | 0.925 | ||
| Capacity to resolve complex problems with unique solutions | 3.712 | 1.434 | 0.713 | 0.914 | ||
| Service Charter Effectiveness | 3.899 | 1.022 | 0.693 | 0.887 | ||
| Service charters (SC) are implemented to seek an improvement of the image of the entity | 4.357 | 0.893 | 0.747 | 0.913 | ||
| SC is implemented to seek an improvement in service performance | 4.625 | 0.688 | 0.745 | 0.916 | ||
| Quality commitments are set with the support of service senior managers. | 3.429 | 0.974 | 0.676 | 0.913 | ||
| Quality commitments are set with the support of service staff and front-line employees | 3.563 | 0.924 | 0.624 | 0.914 | ||
| The opinion of citizens is obtained through user satisfaction surveys | 3.520 | 1.635 | 0.672 | 0.923 | ||
| Skillfulness | 3.535 | 1.007 | 0.578 | 0.831 | ||
| I interact/communicate with clients in challenging situations | 3.789 | 1.142 | 0.815 | 0.768 | ||
| Technological and digital literacy are my hallmark | 3.487 | 0.859 | 0.813 | 0.781 | ||
| I exhibit ethical and responsible behaviour | 3.209 | 0.900 | 0.805 | 0.768 | ||
| I can judge and manage the emotions of others professionally | 3.655 | 1.128 | 0.583 | 0.823 | ||
Descriptive statistics and loading of Organisational Work Climate
| Items | Items | Loading | AVE | Reliability | CR | |
|---|---|---|---|---|---|---|
| Mean | SD | |||||
| Organisational Work Climate | 3.647 | 1.270 | 0.751 | 0.942 | ||
| I know what my boss expects from me at work | 3.571 | 1.206 | 0.862 | 0.904 | ||
| I have all the tools and materials to do my job optimally | 4.179 | 1.371 | 0.775 | 0.901 | ||
| I can do that which I am best at in my daily job | 3.607 | 1.262 | 0.765 | 0.888 | ||
| I received recognition or praise for delivered work during the last week | 3.143 | 1.167 | 0.739 | 0.899 | ||
| My boss appreciates me as a person | 3.071 | 1.352 | 0.688 | 0.892 | ||
| My development is encouraged | 4.309 | 1.260 | 0.678 | 0.905 | ||
| My opinion does count at work | 3.929 | 0.735 | 0.827 | 0.914 | ||
| The hospital’s mission statement gives me the feeling that my job important | 3.768 | 0.572 | 0.822 | 0.910 | ||
| My colleagues are eager to deliver quality at work | 3.786 | 1.371 | 0.771 | 0.901 | ||
| I have a “best friend” at work | 3.161 | 1.262 | 0.768 | 0.911 | ||
| I talked to someone during the last 6 months regarding my progression at work | 3.443 | 1.167 | 0.709 | 0.899 | ||
| My work provides me with sufficient opportunities to learn and grow | 3.046 | 0.818 | 0.658 | 0.909 | ||