javery@hbs.edu
SteenburghT@darden.virginia.edu
ejdeighton@hbs.edu
mary.caravella@business.uconn.edu
© 2014 Jill Avery, Thomas J. Steenburgh, John Deighton, Mary Caravella, published by Nuremberg Institute for Market DecisionsThis work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.