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Change agents’ structural roles and reflection on improving student success: Insights from a departmental action team case Cover

Change agents’ structural roles and reflection on improving student success: Insights from a departmental action team case

Open Access
|Aug 2026

Figures & Tables

Figure 1

Within-Department Discussion Networks in Year 1-Year 3. Note: Red, Staff; Blue, Director/Associate Director of Undergraduate Studies; Black, Graduate Assistant; Gray, Department Head; Pink, Instructional Faculty; Green, Tenure System Faculty. Circles represent the DAT members of this department.

Table 1

DAT members’ data information and degree centrality.

DAT memberJobAppeared in the networkAnswered surveyOut-degree centralityIn-degree centrality
Y1Y2Y3Y1Y2Y3Y1Y2Y3Y1Y2Y3
22096Instructional facultyXXXXX0.170.290.000.080.140.13
22163Instructional facultyXXXXX0.000.240.000.170.140.27
22165StaffXXXXXX0.330.430.470.000.050.00
50022Tenure-system facultyXXX0.000.000.050.00

Note. Normalized degree centrality scores were reported to account for the different network sizes over time.

Figure 2

Instructional Faculty 1’s Discussion Networks in Year 1-Year 3. Note. Red, Staff; Blue, Director/Associate Director of Undergraduate Studies; Black, Graduate Assistant; Gray, Department Head; Pink, Instructional Faculty; Green, Tenure System Faculty. Circles represent the DAT members of this department.

Figure 3

Instructional Faculty 2’s Discussion Networks in Year 1-Year 3. Note. Red, Staff; Blue, Director/Associate Director of Undergraduate Studies; Black, Graduate Assistant; Gray, Department Head; Pink, Instructional Faculty; Green, Tenure System Faculty. Circles represent the DAT members of this department.

Figure 4

Staff 1’s Discussion Networks in Year 1-Year 3. Note. Red, Staff; Blue, Director/Associate Director of Undergraduate Studies; Black, Graduate Assistant; Gray, Department Head; Pink, Instructional Faculty; Green, Tenure System Faculty. Circles represent the DAT members of this department.

Table 2

DAT Members’ Brokerage roles and relative scores.

22096 – Instructional Faculty 122163 – Instructional Faculty 222165 – Staff 150022 – Tenure Faculty 1
Y1Y2Y3Y1Y2Y3Y1Y2Y3Y1Y2Y3
Coordinator (a → a → a)0.000.000.000.000.000.000.000.000.000.000.00
Gatekeeper (b → a → a)0.001.550.000.004.130.000.002.070.000.000.00
Representative (a → a → b)5.533.100.000.002.070.000.000.000.000.000.00
Consultant (b → a → b)0.000.000.000.000.000.000.000.000.000.000.00
Liaison (b → a → c)0.000.580.000.000.000.000.001.530.000.000.00

Note. Brokerage roles are highlighted in bold, and matching letters indicate the same job classification. Tenure Faculty 1 did not appear in the Year 1 discussion network.

Table 3

Summary of four DAT members’ interview responses after one-year facilitation.

22096 – Instructional Faculty 122163 – Instructional Faculty 222165 – Staff 150022 – Tenure Faculty 1
Learning from DAT experienceProviding a leadership opportunity in the departmentDemonstrating the importance of collaboration with diverse roles in groups/projectsEvolving focus from administrative support for student graduation to enhancing education for career readinessHaving limited power to make changes as an individual but acknowledging the value of DAT proposal
Culture of DATCollaborative but limited to a small group without high-profile faculty in the departmentCollaborative in the process of DAT facilitation and friendly comparing with other communityCaring about undergraduate education but limited to a small group without much authorityFriendly and easy to express opinions and talk in the meeting
DAT’s changes in the departmentNot making anything impactful yet (e.g., a request for space but no change; collecting limited data to gather information from alumni network)In progress, but collecting data for guiding undergraduate students to find internships or jobs more effectivelyIn progress, with identifying issues in curriculum and at least taking steps to find a way for proactively engaging with alumniToo soon to expect change, but initiating activities to help students succeed in their future career in industry
Department members’ value of DAT workNot widespread, and loosely supportedNot widespread, but very supportive (e.g., helping expand data collection to alumni network)Not widespread, and more supported by younger faculty open to changes despite less powerPerceiving support for the DAT throughout the department
DOI: https://doi.org/10.2478/connections-2026-0001 | Journal eISSN: 2816-4245 (formerly 0226-1766) | Journal ISSN: 0226-1766
Language: English
Page range: 1 - 17
Submitted on: Dec 4, 2025
Accepted on: Jun 27, 2026
Published on: Aug 7, 2026
Published by: International Network for Social Network Analysis (INSNA)
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year

© 2026 Jaeyun Han, Fructoso Basaldua, Mikayla Strasser, Susan P. Farruggia, Carmen M. Lilley, Mike Stieff, published by International Network for Social Network Analysis (INSNA)
This work is licensed under the Creative Commons Attribution 4.0 License.