Sentiment Analysis of Customer Feedback in Online Food Ordering Services Cover

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Sentiment Analysis of Customer Feedback in Online Food Ordering Services

Business Systems Research Journal

Volume 12 (2021): Issue 2 (December 2021)

By: Bang Nguyen, Van-Ho Nguyen and Thanh Ho

Open Access

|Apr 2022

Authors

Bang Nguyen

bangndlk16406@st.uel.edu.vn

University of Economics and Law, Vietnam National University, Ho Chi Minh City

Van-Ho Nguyen

honv@uel.edu.vn

University of Economics and Law, Vietnam National University, Ho Chi Minh City

Thanh Ho

thanhht@uel.edu.vn

University of Economics and Law, Vietnam National University, Ho Chi Minh City

DOI: https://doi.org/10.2478/bsrj-2021-0018 | Journal eISSN: 1847-9375 | Journal ISSN: 1847-8344

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Language: English

Page range: 46 - 59

Submitted on: Jan 10, 2021

Accepted on: Jul 4, 2021

Published on: Apr 10, 2022

Published by: IRENET - Society for Advancing Innovation and Research in Economy

In partnership with: Paradigm Publishing Services

Publication frequency: 2 issues per year

Keywords:

online feedback,

food ordering services,

Vietnamese sentiment analysis,

Related subjects:

Business and economics,

Business management,

Management, organization, corporate governance,

Business management, other,

Mathematics and statistics for economists,

© 2022 Bang Nguyen, Van-Ho Nguyen, Thanh Ho, published by IRENET - Society for Advancing Innovation and Research in Economy
This work is licensed under the Creative Commons Attribution 4.0 License.

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