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        <item>
            <title><![CDATA[Consumer Trust and Adoption of Digital Payment Systems in Emerging Markets]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0001</link>
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            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundDigital payment systems have already become the key to transforming financial services in emerging markets, but their usage remains highly dependent on user trust, perceptions of usefulness and convenience, and the availability of favourable conditions.ObjectivesThis research sought to investigate how consumer trust and adoption of digital payment platforms depend on variables, drawing on the Technology Acceptance Model (TAM), the Unified Theory of Acceptance and Use of Technology (UTAUT), and a multidimensional trust theory.Methods/ApproachA quantitative survey of 500 respondents across four emerging-market regions was conducted. The relationship among performance expectancy, effort expectancy, social influence, facilitating conditions, and the three trust dimensions was analysed using structural equation modelling (SEM).ResultsPerformance expectancy, facilitating conditions, and trust-related constructs were strong predictors of behavioural intention to use digital payments, and actual system utilisation was strongly predicted by behavioural intention. Trust was identified as mediating the users’ technological perceptions and their intentions to adopt. Qualitative implications revealed issues of security, data privacy, and infrastructural inconsistency that continued to influence user reluctance and perceptions of risk.ConclusionsThe results highlight the roles of trust-building mechanisms, effective user support systems, and regulatory assurance in promoting digital financial inclusion in emerging markets.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Algorithmic Awareness and Digital Responsibility: The Role of Platform Trust and Digital Literacy]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0009</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0009</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundThe algorithmic structuring of digital platforms increasingly shapes how users perceive risk, build trust, and engage with automated systems. These dynamics are especially relevant for younger users navigating opaque decision-making environments, where automation affects behavioural alignment and perceived control.ObjectivesThis study investigates the influence of algorithmic awareness, digital literacy, perceived risk, and platform trust on users’ sense of digital responsibility and automated behavioural responses. A research model is developed to examine how cognitive sensitivity and platform trust interact to shape user compliance in algorithmic environments.Methods/ApproachThe study was conducted with a sample of 508 Croatian digital users and used the Digital Engagement and Awareness Scale (DEAS), an instrument developed for this study and subjected to preliminary validation through pilot testing and subsequent measurement-model assessment. The data were analysed using PLS-SEM to examine direct relationships among constructs.ResultsAlgorithmic awareness increased perceived risk and reduced platform trust. Digital literacy significantly reduced algorithmic subjection, and platform trust also showed a negative association with it. Platform trust demonstrated a weak mediating role in explaining automated behavioural compliance.ConclusionsThis study contributes a multidimensional framework of digital responsibility that integrates cognitive and affective user factors. The findings provide empirical insights relevant for ethical platform design, algorithmic governance, and user engagement in complex digital systems.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Towards Reliable Resilience Metrics in Corporate Settings: Content Validity Considerations]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0004</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0004</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundFirm resilience is a critical concept for organisations aiming to navigate disruptions effectively, yet its translation into regularly applicable metrics remains underdeveloped. Thus, existing frameworks often lack systematic validation and fail to capture resilience’s dynamic nature across various disruptions, hindering managers’ confident implementation of resilience strategies.ObjectivesThis study aims to identify a content-valid and practical metric for measuring firm resilience, applicable across diverse firm contexts and disruptions.ApproachThe research evaluates and compares existing metrics, based on their alignment with a newly proposed axiom system, to identify the most suitable measure for assessing firm resilience in post-disruption contexts.ResultsThe metric assessment revealed that the Dominance axiom posed the greatest challenge, with only two metrics fully satisfying the requirement. The semi-quantitative Likert scales encountered further issues with the Operationalisation axiom because of their unsettled interpretation as either ordinal or interval scales, a problem not observed with purely quantitative metrics.ConclusionsThe BRAVE metric emerged as the most reliable for evaluating firm resilience, owing to its flexibility in accommodating varying time horizons. Future research should test the metric in real-world settings and explore potential simplifications or additional axioms to refine the resilience measurement framework.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Artificial Intelligence and the Transformation of the Automotive Sectoral Innovation System]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0013</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0013</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundThis study examines the impact of artificial intelligence (AI) on the South Korean automotive innovation system. It analyses the transformation of production-based innovation across system elements and the broader system in which they are embedded, both increasingly shaped by AI.ObjectivesThe study addresses the lack of systematic analyses of AI’s impact on the automotive business system and aims to generate strategic, policy, and theoretical insights.Methods/ApproachThe research applies an augmented sectoral system of innovation and production (SSIP) framework, combined with Delphi analysis, expert interviews, and document analysis.ResultsThe findings indicate accelerating transformations across SSIP components in both the present and the near future. Automakers, parts suppliers, and technology suppliers, together with their AI networks, emerge as leading actors, while research institutes, universities, government agencies, institutions, and consumers lag. Intensifying interactions among SSIP constituents, AI systems, and AI-based production activities and innovations further reinforce these transformations.ConclusionsA holistic analysis of the AI-driven automotive SSIP shows how leading actors interactively shape system dynamics. The findings provide a basis for designing policy instruments to support slower-transforming actors and facilitate overall system transformation.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Burnout Dimensions among Corporate Employees in Croatia: Differences by Gender, Working Hours, Job Position, and Company Size]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0006</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0006</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundBurnout syndrome, characterised by exhaustion, cynicism, and reduced professional efficacy, is a growing concern in contemporary fast-paced workplaces. In Croatia, research has mostly concentrated on helping professions, rarely focusing on the business sector.ObjectivesThis study aims to assess the extent of work-related burnout among Croatian corporate employees and examine whether individual and occupational characteristics are associated with significant differences across the three core burnout dimensions: exhaustion, cynicism, and professional efficacy.Methods/ApproachUsing t-tests and one-way analysis of variance (ANOVA), burnout dimensions were compared across groups defined by gender, age, education, position, working hours, department, company size, and industry.ResultsAlthough most employees did not exhibit severe manifestations of burnout, the findings indicate moderate levels of exhaustion, suggesting early signs of strain. Overall, respondents display patterns consistent with a mildly overextended profile, although threshold values for high burnout are not reached. Differences across groups were observed, with higher exhaustion reported among employees working longer hours and in larger companies, and differences in cynicism and professional efficacy across gender and job positions.ConclusionsThe results highlight the importance of recognising early signs of burnout and understanding how burnout-related dimensions vary across employee groups. Such insights may support the design of more targeted organisational practices to promote employee well-being in the Croatian business sector.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Burnout and Digital Storytelling in Business and Economics Education in the Age of Artificial Intelligence: A Literature Review]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0014</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0014</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundIn business and economics education, digital storytelling has emerged as a multimodal pedagogical approach, while the growing presence of artificial intelligence has introduced new opportunities and risks related to overload, authorship, and responsible tool use.ObjectivesThis paper examines the relationship between digital storytelling and burnout-related issues in business and economics education, and seeks to position artificial intelligence as a contextual factor that may influence both the benefits and risks of this pedagogical approach.Methods/ApproachThe paper is based on a literature review of studies identified in the Web of Science database. The selected studies were analysed thematically with a focus on digital storytelling, communication, engagement, and burnout-related challenges in higher education.ResultsThe reviewed literature indicates that digital storytelling is associated with improved communication skills, stronger motivation, greater learner engagement, and more meaningful participation in learning activities.ConclusionsThe findings indicate that digital storytelling has relevant pedagogical potential in business and economics education, particularly in strengthening audience-oriented communication, narrative coherence, and active student participation. However, these benefits are not automatic, as their sustainability depends on structured implementation and on limiting the additional cognitive and technical demands associated with artificial intelligence-supported learning.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Economic Diplomacy and Bilateral Trade Flows in Times of Crisis: Evidence from Croatia]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0015</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0015</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundEconomic diplomacy is widely regarded as an instrument of trade promotion, particularly for small open economies seeking to strengthen their position in international markets.ObjectivesThis paper investigates the determinants of Croatian bilateral trade flows from 1992 to 2022 using an augmented gravity model. In addition to standard gravity variables, such as gross domestic product and geographical distance, the analysis focuses on the role of embassy presence as a proxy for economic diplomacy.Methods/ApproachThe study distinguishes between two forms of diplomatic presence: Croatian embassies abroad and foreign embassies in Croatia. Given the prevalence of zero trade flows in the bilateral trade dataset, the Poisson Pseudo-Maximum Likelihood estimator is applied.ResultsEmbassy presence is positively associated with bilateral trade. Croatian embassies abroad are particularly relevant for facilitating exports, while foreign embassies in Croatia are more strongly associated with import flows.ConclusionsThe results suggest that economic diplomacy contributes to trade development, but its effects differ across trade directions. Crisis periods also affected trade unevenly: the 2008 global financial crisis had a stronger disruptive effect on Croatian trade flows, whereas the COVID-19 pandemic appears to have had a less pronounced negative impact.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Post-COVID Digital Banking Adoption in Kosovo: The Roles of Trust, Utility, and Physical Channels]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0012</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0012</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundThis study examines post-COVID digital payment adoption in Kosovo, following banks’ expansion of digital channels and the temporary loan moratoria introduced during the pandemic.ObjectivesIt analyses how trust and perceived utility influence digital payment usage, how reliance on ATMs and bank branches shapes these perceptions, and whether these relationships differ by gender.Methods/ApproachThe study uses 673 survey responses collected between June 2023 and February 2024. CFA was applied to validate the constructs, SEM to estimate the proposed relationships, and multi-group SEM to test gender moderation.ResultsTrust is the strongest predictor of digital payment usage, while perceived utility has only a marginal effect. Trust also increases perceived utility. Reliance on physical channels shows a substitution pattern: greater ATM use is associated with lower perceived utility, and more frequent branch visits are associated with lower trust. Utility–trust and ATM–branch reliance covary positively. Gender moderation is limited, although substitution effects are stronger among men.ConclusionsPost-pandemic digital payment adoption depends mainly on trust, supported by perceived utility. Banks should strengthen the visibility of security, reliability, and user value, while gradually nudging heavy ATM and branch users toward digital channels through targeted training.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Contemporary Challenges in Hotel Design and Architecture: Sustainability, Emotional Experience, and Architectural Preferences in Hotel Selection]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0005</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0005</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundArchitecture and design, understood as artistic disciplines, go beyond the purely functional requirements of a building program and become key factors in creating attractive and recognisable hotel facilities. In the contemporary tourism context, hotels increasingly serve as symbols of destinations, with architecture and design telling unique stories that contribute to the differentiation and success of hotel projects.ObjectivesThe aim is to explore the role of architecture and design in creating attractive hotels with an emphasis on contemporary challenges, sustainability, emotional aspects and desirable elements of architecture and design in the hotel selection process.MethodsContent analysis was conducted using qualitative data collected through in-depth interviews with hotel architects and designers.ResultsThe research findings showed that architects emphasise the importance of integrating sustainable solutions, such as ecological materials and energy efficiency, as well as emotional aspects, such as creating spaces that foster a pleasant atmosphere, local identity, and sensory activation. Aesthetics and design, connection to the local context and history, innovative approaches, and functionality and comfort were identified as desirable elements when choosing a hotel.ConclusionThe research provides useful guidelines for creating spaces that are visually appealing, emotionally engaging, sustainable, and tailored to guests’ needs, while respecting local history and culture.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Moving NATO Burden Sharing into the Future: Analyzing Burden Sharing in the Post-Cold War Era]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0008</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0008</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundThis paper examines the determinants of NATO military expenditure in the post–Cold War period from 1990 to 2019. It focuses on whether differences among NATO allies can be better explained by economic size, resource endowments, or broader indicators of national capability.ObjectivesThe study compares five predictors of military expenditure: gross domestic product, gross resources, net resources, the Productive Capacities Index, and an adjusted Composite Index of National Capability that excludes the military component.Method/ApproachThe analysis uses panel models with country- and year-fixed effects, with standard errors clustered by country.Results/FindingsThe results show that economic size and resource-endowment indicators are most strongly associated with military expenditure. Gross domestic product, gross resources, and net resources show consistently positive and statistically significant within-country effects. By contrast, the Productive Capacities Index is positive but statistically insignificant, while the adjusted Composite Index of National Capability has limited explanatory power. The findings remain stable across alternative samples and model specifications.ConclusionThe evidence suggests that economic scale and resource endowments are more useful for explaining variation in defense outlays among NATO allies than broader composite capability indices.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[The Gender Pay Gap among Full-Time and Part-Time Workers in Serbia: Experience during the COVID-19 Pandemic]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0007</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0007</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundThis paper analyses the gender pay gap among full-time and part-time employees, focusing on the labour market in the Republic of Serbia.ObjectivesUsing data from the annual household survey on income and living conditions, this paper examines whether the crisis caused by the COVID-19 pandemic has affected the extent of the pay gap in the Republic of Serbia between the two groups of workers who can be defined as full-time and part-time employees in terms of the employment contract.Methods/ApproachSeparate models were estimated for full-time and part-time employees in the wage sector using the 2019-2020 data sample.ResultsApplying this approach reveals differences in wages between men and women depending on working hours. The efficiency of full-time and part-time employed women in earning their potential wage is 9.3% and 19.8% lower than that of men, respectively.ConclusionsIn Serbia, during the COVID-19 period, there was a significant decline in part-time employment for both men and women, but this trend continued after the crisis, showing a new reality in the labour market.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[AI-Driven Peer Company Identification: A Semantic Text-Similarity Approach Beyond Traditional Industry Classification Systems]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0010</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0010</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundTraditional classification systems, such as NACE and NAICS, primarily classify businesses by industry, limiting their ability to identify related companies.ObjectivesThis research aims to improve the identification of related companies by analysing their descriptions, utilising a more semantic approach.Methods/ApproachA pre-trained BERT model was employed to assess semantic text similarity for suggesting peer companies. The goal was to create a system that assists experts in comparing companies based on their descriptions, rather than developing a perfect classification tool.ResultsTrained on publicly available data, the model achieved 73.6% accuracy in identifying related companies, with accuracy exceeding 90% for selected industry-pair combinations.ConclusionsWhile the system demonstrates promise, its outputs are intended to guide professionals who must ultimately validate the results. The findings emphasise the strengths and limitations of using AI models for this purpose, providing a foundation for future enhancements and real-world applications. However, the solution remains a conceptual idea, limited to only 13 industry categories, highlighting the need for broader testing and development.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[The Dynamics of Customisation, Perceived Fairness, and Customer Loyalty within a Corporate Sustainability Framework]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0003</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0003</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundCustomisation, understood as tailoring products, services, or communication to individual customer preferences, is increasingly used to enhance customer satisfaction, yet its impact on customer loyalty remains complex. Businesses increasingly focus on customisation to enhance customer satisfaction, yet its impact on customer loyalty remains complex. While customisation aligns with customer-centric strategies, ensuring fairness in these practices is crucial for fostering long-term relationships. This study explores the interplay between customisation, perceived fairness of the firm, and customer loyalty within the framework of corporate sustainability, drawing on equity and social exchange theories.ObjectiveWe test whether perceived firm fairness mediates the link between customisation and customer loyalty within a corporate sustainability framework.MethodsWe surveyed customers of a Croatian card services company using systematic random sampling and analysed the data using PLS-SEM.ResultsCustomisation improves perceived firm fairness but has no direct effect on loyalty. Fairness fully mediates the relationship between customisation and loyalty.ConclusionsCustomisation boosts loyalty only when customers experience it as fair. Design transparent, consistently applied rules and communicate the “why” behind tailored offers to align with corporate sustainability principles and sustain long-term relationships.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Decoding Generation Z Purchase Intention: The Impact of Brand Awareness, Brand Equity, Digital Media Content and Emotions]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0002</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0002</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundThis study investigates the impact of brand awareness, brand equity, digital media content, and emotions on the purchasing intentions of Generation Z in North Macedonia, those born between 1997 and 2012.ObjectivesThis study aims to analyse the underlying factors to be considered when developing effective strategic marketing planning for Generation Z. It will use predictive marketing tools to develop strategic, data-driven, and timely planning frameworks based on the study’s findings.MethodsAn online survey was conducted with a sample of Macedonian citizens. A SEM analysis was performed to examine the relationships among the variables.ResultsThe findings show that purchase intention positively correlates with all independent factors, including brand equity, brand awareness, and digital media content.ConclusionAccording to the results, Generation Z consumers’ purchasing decisions are highly influenced by brand recognition, brand equity building, digital media content, and emotions.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Perceived Barriers and ICT-Related Attitudes among Secondary School Students in Croatia: An Exploratory Study]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2026-0011</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2026-0011</guid>
            <pubDate>Sun, 10 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundThis paper examines factors influencing students’ engagement with information and communication technologies (ICT) in secondary education. While prior research typically distinguishes between intrinsic and extrinsic inhibitors, empirical evidence on their joint and differentiated effects remains limited, particularly in the context of transition economies.ObjectivesThe study aims to analyse the role of intrinsic inhibitors and external influences in shaping ICT-related attitudes and use among secondary school students, with a focus on their interrelationships.Methods/ApproachData were collected from 187 high school students in Northern Croatia and the City of Zagreb. The analysis combines confirmatory factor analysis, network analysis, and structural equation modelling.ResultsThe results support a three-factor structure consisting of intrinsic inhibitors, external influences, and ICT use. External influences have a strong positive effect on intrinsic inhibitors, which, in turn, negatively affect ICT use. At the same time, external influences have a direct positive effect on ICT use, indicating the presence of competing effects. This suggests that external factors simultaneously increase exposure to ICT while generating psychological barriers that limit its effective use.ConclusionsThe findings highlight the complex role of external influences in ICT adoption. Rather than acting solely as barriers, they also function as drivers of ICT exposure. Policy efforts should therefore focus not only on improving infrastructure and teacher preparedness but also on reducing students’ psychological barriers to ICT use.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Industry 4.0, Business Process Management, and Lean Six Sigma for Achieving Business Excellence through Operational Excellence]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2025-0016</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2025-0016</guid>
            <pubDate>Sun, 21 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundAsset management organizations have integrated new technologies before, but this trend is expected to reach its peak in the coming years. Investors using technical instruments buy financial products from asset management companies (AMCs). Thus, AMC is working diligently to enhance its operations and processes, enabling investors to have seamless transaction experiences across its various platforms through simplified procedures and efficient management.ObjectivesThis study examines the performance drivers of AMCs, more specifically, how fundamental components contribute to business excellence by improving firm procedures and operations and creating new investor experiences.Methods/ApproachThe report uses data from 387 asset management professionals from 10 businesses. In India, 10 prominent AMCs provided 387 valid replies to a work survey. The analysis was conducted using PLS-SEM.ResultsThe findings indicate that Industry 4.0, business process management, and Lean Six Sigma facilitate operational excellence and are key drivers of achieving business excellence in asset management firms in India.ConclusionsOrganizations can achieve business excellence by applying concepts from Industry 4.0, business process management, Lean Six Sigma, and operational excellence. This is among the few empirical studies examining the enablers of business excellence in Indian AMCs.]]></description>
            <category>ARTICLE</category>
        </item>
        <item>
            <title><![CDATA[Mapping E-Commerce Research during the COVID-19 Pandemic: A Bibliometric Analysis]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2025-0017</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2025-0017</guid>
            <pubDate>Sun, 21 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundDigital technology and broad Internet access have significantly changed consumer behaviour, primarily through the rise of online shopping and improved information-sharing channels.ObjectivesThe COVID-19 epidemic fuelled the adoption of digital technologies, leading to a significant increase in online shopping. The authors of this paper captured and showed this increasing trend.Methods/ApproachThe authors use bibliometric and text-mining methods to demonstrate the importance of COVID-19 in the e-commerce development literature.ResultsA search of the Scopus database identified 845 relevant papers from 2020 to 2023, which were then refined to 417 within the fields of Business Management, Accounting, and Social Sciences. Most of these publications were scholarly articles (71.9%), reflecting a wide range of interdisciplinary contributions across Computer Science, Economics, and Engineering. The text mining analysis identified common keywords, including COVID-19, online shopping, purchase intention, e-commerce, and consumption behaviour. These keywords were grouped into six main clusters: consumer behaviour, online shopping intentions, impulsive buying, consumer satisfaction, sustainability considerations, and smartphone shopping behaviours during the pandemic. By implementing such an approach, it became evident which research topics and groups are the primary focus, which authors are the most productive, and which countries collaborate most on this topic.ConclusionsThe analysis reveals that the COVID-19 pandemic significantly shaped research directions in e-commerce, with a strong emphasis on consumer behaviour, trust, satisfaction, and impulsive purchasing. The identification of six distinct thematic clusters provides a structured overview of the most prominent topics explored during this period. Additionally, the study highlights which institutions and countries led the research efforts, showing robust collaboration networks in Asia and Europe, where international co-authorship has notably intensified.]]></description>
            <category>ARTICLE</category>
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            <title><![CDATA[Real-Time Shipment Tracking through IT-Enabled Systems and Electronic Logistics Marketplaces]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2025-0018</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2025-0018</guid>
            <pubDate>Sun, 21 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundThis case study illustrates the journey of a medium-sized transport firm in improving cross-organizational processes within a demand-driven supply chain through automated information exchange, connected IT-enabled systems, and the Electronic Logistics Marketplace (ELM).ObjectivesBoth parties (carrier and manufacturer-shipper) experienced positive changes reflected through a decrease in loading and unloading waiting times, better organization of processes in the client’s warehouse, less workforce needed to handle loading and unloading, decreased workload for dispatchers in the Transport Department, better management of the COVID-19 restrictions, etc.Methods/ApproachThis research uses a case study approach. Within a single case study, evidence is gathered from multiple internal and external sources. A thorough case study protocol was also developed to ensure a transparent chain of evidence.ResultsThis case study illustrates the critical role of IT-enabled information systems and ELMs in connecting cross-organizational processes to enable real-time shipment tracking. The study highlights the optimization of invoicing and document handling processes. The study also emphasizes the increased flexibility that logistics companies can achieve when equipped with real-time data. Finally, the study advocates greater investment in integrating demand-driven supply chain processes with available IT infrastructure.ConclusionsThis in-depth case study underscores the critical roles of process transformation and the strategic deployment of IT-enabled information in facilitating enhanced collaboration with business partners in a demand-driven supply chain.]]></description>
            <category>ARTICLE</category>
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            <title><![CDATA[Early Identification of At-Risk Students in Online Education: A Deep Learning Approach to Predictive Modelling]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2025-0019</link>
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            <pubDate>Sun, 21 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundPredicting student performance in online learning is difficult due to class imbalance and limited model interpretability. At-risk students are fewer than high performers, biasing predictions, and methods like SMOTE fail to preserve temporal patterns. Although black-box models are accurate, they lack transparency for actionable insights.ObjectivesThis study proposes a deep learning framework combining LSTM networks and attention mechanisms to address these issues using the OULAD dataset. LSTMs capture temporal dependencies, while attention improves interpretability by emphasising key features. Advanced resampling mitigates class imbalance for robust at-risk student detection.Methods/ApproachThe methodology applies the KDD framework to process data, uncover patterns, and build models that predict student success risk, ensuring efficient data handling, robust modelling, and actionable insights to improve retention.ResultsThe BiLSTM-RNN achieved the best performance, effectively capturing temporal dependencies and attaining the highest accuracy, precision, recall, and F1-score.ConclusionsThe findings support more effective and targeted interventions in online education, offering valuable insights for research and practice.]]></description>
            <category>ARTICLE</category>
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        <item>
            <title><![CDATA[Measuring Social Impact and Enhancing Workforce Integration in Croatia’s Hotel Industry: Challenges, Opportunities, and Strategic Perspectives]]></title>
            <link>https://reference-global.com/article/10.2478/bsrj-2025-0020</link>
            <guid isPermaLink="false">/article/10.2478/bsrj-2025-0020</guid>
            <pubDate>Sun, 21 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[BackgroundCroatia’s hotel industry faces persistent labour shortages and a rising reliance on foreign workers, underscoring the importance of structured workplace integration and measurable social outcomes.ObjectiveThis paper proposes a sector-specific framework for social impact and integration aligned with EU sustainability directives and leading Environmental, Social, and Governance (ESG) standards.ApproachDrawing on literature and insights from three Croatian hotel leaders, we synthesise integration practices and map them to relevant indicators.ResultsWe identify actionable metrics and governance levers that improve employee satisfaction, retention, and community cohesion.ImplicationsThe framework supports transparent ESG reporting and practical workforce strategies for sustainable tourism growth. In addition, the study makes a conceptual contribution by linking workforce integration practices to ESG reporting requirements, and a practical contribution by offering a structured indicator set tailored to the hospitality sector. This positions the paper as a conceptual, case-informed research article with both academic and managerial relevance.]]></description>
            <category>ARTICLE</category>
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