The Unfolding Crisis: An Exploratory Study of the Struggle for Inclusivity and Relevance in the Returned & Services League of Australia

The transition from military to civilian life presents significant challenges for Australian veterans, particularly in terms of their social health and overall well-being. This study investigated the declining relevance of the Returned & Services League (RSL) as a support network for veterans, explicitly focusing on South Australia. Historically known for fostering camaraderie, the RSL now faces diminishing membership and reduced participation in its activities. Utilising a qualitative approach that includes an online survey of 76 current and former members of an RSL sub-branch, this research demonstrates that while the RSL is crucial for maintaining social connections, its effectiveness in attracting and retaining younger veterans, females, and those from more diverse cultural backgrounds is compromised by an unwelcoming atmosphere and resistance to change. The findings highlight the urgent need for the RSL to modernise and prioritise inclusivity to remain relevant and effectively support all veterans, particularly as they navigate the complexities of their evolving identities and social needs after service. Furthermore, the insights gained from this study carry international significance, offering valuable lessons for membership-based veterans’ organisations worldwide that face similar challenges in promoting social connections and improving the social health of their members.