Systemic Improvement of Management: Case Analysis of a Company Evaluating Quality Costs

Šepetienė, Ramunė; Čiubrinskienė, Rasa; Ruževičius, Juozas

doi:10.1515/mosr-2017-0009

Abstract

The article presents analysis of scientific literature review and the example of practical calculation of quality costs. Attention is paid to the demand of structuring company’s costs through the correlation of its quality costs and maturity of quality in the context of standardisation of services.

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Systemic Improvement of Management: Case Analysis of a Company Evaluating Quality Costs

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