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Managing loyalty through brand image, judgement and feelings for leveraging power brands Cover

Managing loyalty through brand image, judgement and feelings for leveraging power brands

By: Rajshree Panda and  Deepa Kapoor  
Open Access
|Dec 2016

Abstract

Recent developments in the marketing literature highlight the significance of consumer loyalty in driving global brands. In order to provide a clear understanding of the impact of consumer loyalty on power brands, the study explores an integrated framework for managing consumer loyalty attributes: image, judgement and feelings for leveraging power brands. The article utilizes a survey-based empirical study of 600 consumers from FMCG sector. Subsequently, factor analysis has been used to test a series of hypotheses concerning the direct effect of consumer loyalty attributes on power brands. The findings of the study suggest that a firm that pays more attention to manage their consumer loyalty attributes would be significantly benefited from the implementation of power brands and classify clusters of such loyal segments for FMCG sector.

DOI: https://doi.org/10.1515/mmcks-2016-0020 | Journal eISSN: 2069-8887 | Journal ISSN: 1842-0206
Language: English
Page range: 624 - 637
Published on: Dec 30, 2016
Published by: Society for Business Excellence
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2016 Rajshree Panda, Deepa Kapoor, published by Society for Business Excellence
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.