The Art of CRM

Table of Contents

1. What is CRM?
2. Getting to Know Your Customer
3. Conceptualizing the CRM Design from Business Requirements
4. Architecting Your CRM Solution
5. Utilizing Artificial Intelligence and Machine Learning in Your CRM Strategy
6. GDPR and Regulatory Compliance
7. CRM Integration Strategies
8. Cloud Versus On-Premise Versus Hybrid
9. CRM Differentiators