Salesforce CRM : The Definitive Admin Handbook - Third Edition

Key Features

Book Description

What you will learn

• Configure and control the various organizationwide user interface features in Salesforce CRM
• Set up and maintain a user and administer appropriate security and login access mechanisms
• Apply organization security and understand the capabilities of the Salesforce CRM sharing model
• Create, delete, and customize fields, page layouts, and list views for custom and standard objects
• Implement the mechanisms for data management and discover the tools to import, update, transfer, and mass delete data

Who this book is for

This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a novice or a more experienced administrator, this book aims to enhance your knowledge and understanding of the Salesforce CRM platform and features.