Fundamentals of CRM with Dynamics 365 and Power Platform

Explore the latest features of Dynamics 365 and Power Platform's out-of-the-box tools to build custom business solutions for your organization

Key Features

• Discover impressive Dynamics 365 features to transform your business and increase productivity
• Leverage the platform’s extensibility to meet your organizational needs
• Understand how Power Platform powers Dynamics 365 and enhances its integration capabilities

Book Description

What you will learn

• Get to grips with Power Platform for building and enhancing Dynamics 365 apps
• Integrate Dynamics 365 CRM with Microsoft 365, Azure, and other platforms
• Discover how you can customize existing entities and create new ones
• Explore various security features and grant users access to CRM data and functions
• Find out which CRM attributes are used to automate operations with programming
• Use internal and external social data to help users to make informed decisions

Who this book is for

This book is for customers and project stakeholders, new functional consultants, business administration users, and project managers looking to get up and running with the latest features of Dynamics 365 and Power Platform. This guide will help non-developers become acquainted with a no-code approach to customization and configuration. A basic understanding of relational data and customer management concepts will help you get the most out of this book.