Impact of organizational culture, organizational communication and supervisor support on the job satisfaction of employees working in online IT based distance learning institutions of Pakistan
By: Khalid Usman
References
- Bellou, V. (2010). Organizational culture as a predictor of job satisfaction: the role of gender and age. Career Development International, 15(1), 4–19. https://doi.org/10.1108/13620431011020862
- Carrière, J., & Bourque, C. (2008). The effects of organizational communication on job satisfaction and organizational commitment in a land ambulance service and the mediating role of communication satisfaction. Career Development International, 14(1), 29–49. https://doi.org/10.1108/13620430910933565
- Chen, C., & Chiu, S. (2008). An Integrative Model Linking Supervisor Support and Organizational Citizenship Behavior. Journal of Business and Psychology, 23(1/2), 1–10.
- Chen, N., & Tjosvold, D. (2007). Guanxi and Leader Member Relationships Between American Managers and Chinese Employees: Open-Minded Dialogue as Mediator. Asia Pacific Journal of Management, 24(2), 171–196. https://doi.org/10.1007/s10490-006-9029-9
- Chen, Y., F. & Tjosvold, D. (2006). Participative Leadership by American and Chinese Managers in China: The Role of Relationships. Journal of Management Studies, 43(8), 1727–1752.
- Cranny, C.J., Smith, P.C. & Stone, E.F. (1992). Job Satisfaction: How People Feel About Their Jobs and How it Affects Their Performance. New York, NY: Lexington Books.
- Dormann, C., & Zapf, D. (2001). Job satisfaction: A meta-analysis of stabilities. Journal of Organizational Behavior, 22(5), 483–504. https://doi.org/10.1002/job.98
- Downs, C.W. & Adrian, A.D. (2004). Assessing Organizational Communication: Strategic communication Audits. New York, NY: The Guilford Press.
- Downs, C. & Hazen, M. (1977). A factor analysis of communication satisfaction. Journal of Business Communication, 14(3), 63–74. https://doi.org/10.1177%2F002194367701400306
- Dunegan, K.J., Duchon, D. & Uhl-Bien, M. (1992). Examining the link between leader-member exchange and subordinate performance: the role of task analyzability and variety as moderators. Journal of Management, 18, 59–76.
- Farh, J. L., Tsui, A. S., Xin, K. & Cheng, B. S. (1998). The Influence of Relational Demography and Guanxi: The Chinese Case. Organization Science, 9(4), 471–488.
- Giri, V., & Kumar, B. (2009). Assessing the Impact of Organizational Communication on Job Satisfaction and Job Performance. National Academy of Psychology (NAOP) India, 55(2), 137–143.
- Graen, G.B. (1976). Role-making process within complex organizations. In Dunnete, M.D. (ed.), Handbook of Industrial and Organizational Psychology (pp. 1201–1245). Chicago: Rand McNally.
- Graen, G.B., Liden, R., & Hoel, W. (1982). Role of leadership in the employee withdrawal process. Journal of Applied Psychology, 67, 868–872.
- Graen, G.B., Novak, M., & Sommerkamp, P. (1982). The effects of leader member exchange and job design on productivity and satisfaction: Testing a dual attachment model. Organizational Behavior and Human Performance, 30, 109–131.
- Graen, G.B., & Schiemann, W. (1978). Leader member agreement: A vertical dyad linkage approach. Journal of Applied Psychology, 63, 206–212.
- Graen, G.B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, 6(2), 219–247.
- Griffin, M., Patterson, M. & West, M. (2001). Job satisfaction and teamwork: The role of supervisor support. Journal of Organizational Behavior, 22(5), 537–550. https://doi.org/10.1002/job.101
- Gupta, K. S. & Joshi R. (2008). Human Resource Management. Hall.
- Hargie, O., Tourish, D. & Wilson, N. (2002). Communication audits and the effects of increased information: a follow-up study. The Journal of Business Communication, 39(4), 414–436.
- Hargie, O. & Tourish, D. (2009). Charting communication performance in a healthcare organisation. In O. Hargie, & D. Tourish (Eds.), Auditing organizational communication. London: Routledge.
- Ireland, R. D., Hitt, M. A., & Sirmon, D. G. (2003). A model of strategic entrepreneurship: The construct and its dimensions. Journal of Management, 29, 963–989.
- Judge, T.A., Thoresen, C.J., Bono, J.E. and Patton, G.K. (2003). The job satisfaction-job performance relationship: a qualitative and quantitative review. Psychological Bulletin, 127(3), 376–407
- Karanges, E., Johnston, K., Beatson, A., & Lings, I. (2015). The influence of internal communication on employee engagement: A pilot study. Public Relations Review, 41, 129–131. https://doi.org/10.1016/j.pubrev.2014.12.003
- Law, K. S., Wong, C. S. & Wong, L. (2000). Effect of Supervisor-Subordinate Guanxi on Supervisory Decisions in China: An Empirical Investigation. International Journal of Human Resources Management, 11, 715–729.
- Liden, R.C., Wayne, S.J. & Stilwell, D. (1993). A longitudinal study on the early development of Leader-member exchanges. Journal of Applied Psychology, 78, 662–74.
- Locke, E.A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4, 309–336.
- Lund, D. (2003). Organizational culture and job satisfaction. Journal of Business and Industrial Marketing, 18(3), 219–236.
- Madlock, P.E. (2008). The link between leadership style, communicator competence, and employee satisfaction. The Journal of Business Communication, 45(1), 61–78.
- Martin, J. (1992). Cultures in organizations: Three perspectives. New York: Oxford University Press.
- Morgan, G. (1997). Images of organization (2nd edition). Thousand Oaks, CA: Sage Publications.
- Neter, J., Wasserman, W., Kutner, M. H., & Li, W. (1996). Applied linear statistical Models. Irwin.
- Nikolic, M., Vukonjanski, J., & Nedeljkovic, M., Hadzic, O. & Terek, E. (2013). The impact of internal communication satisfaction dimensions on job satisfaction dimensions and the moderating role of LMX. Public Relations Review, 39(5), 563–565. https://doi.org/10.1016/j.pubrev.2013.09.002
- Poulin, J.E. (1995). Job satisfaction of social work supervisors and administrators, Administration in Social Work, 19(4), 35–49.
- Ritter, M. (2003). The use of balanced scorecards in the strategic management of corporate communication. Corporate Communications: An International Journal, 8(1), 44–59.
- Sieger, P., Bernhard F., & Frey U. (2010). Affective Commitment and Job Satisfaction Among Non-family Employees: Investigating the Roles of Justice Perceptions and Psychological Ownership. Journal of Family Business Strategy, 2, 78–89.
- Sluss, D, Klimchak, M., & Holmes, J. (2008). Perceived organizational support as a mediator between relational exchange and organizational identification. Journal of Vocational Behavior, 73(3), 457–464.
- Stewart, T. A., & O’Brien, L. (2005). Feb Transforming an industrial giant. Harvard Business Review, 83, 114- 122.
- Stringer, L. (2006). The Link Between the Quality of the Supervisor– Employee Relationship and the Level of the Employee’s Job Satisfaction. Public Organiz Rev, 6, 125–142.
- Tayeb, M.H. (1996). The Management of Multicultural Workforce. Wiley.
- Testa, M., & Mueller, S. (2003). Cultural Fit and Job Satisfaction in a Global Service Environment. Management International Review, 43(2), 129–148.
- Tharp, B.M. (2009). Defining “Culture” and “Organizational Culture”: From Anthropology to the office. Interpretation a Journal of Bible and Theology, Harworth.
- Torraco, R.J. (2005), Work design theory: a review and critique with implications for human resource development. Human Resource Development Quarterly, 16(1), 85–109.
- Warren, D. E., Dunfee, T. W. & Li, N. (2004). Social Exchange in China: The Double-Edged Sword of Guanxi. Journal of Business Ethics, 55, 355–373.
- Wayne, S.J., Shore, L.M. & Liden, R.C. (1997). Perceived organizational support and leader-member exchange: a social exchange perspective. Academy of Management Journal, 40, 82–111.
- Wong, Y. T., Ngo, H. Y. & Wong, С. S. (2003). Antecedents and Outcomes of Employees’ Trust in Chinese Joint Ventures. Asia Pacific Journal of Management, 20(4), 481–499.
- Xin, K. R. & Pearce, J. L. (1996). Guanxi: Connections as Substitutes for Formal Institutional Support. Academy of Management Journal, 39(6), 1641–1658.
- Yukl, G. (1989). Leadership in Organizations (2nd ed.). Prentice-Hall: Englewood Cliffs, NJ.
- Zikmund, W. G. (2008). Exploring Marketing Research. US GRANTS Foundation.
DOI: https://doi.org/10.5944/openpraxis.11.2.931 | Journal eISSN: 2304-070X
Language: English
Page range: 143 - 156
Submitted on: Nov 2, 2018
Accepted on: Mar 31, 2019
Published on: Jun 30, 2019
Published by: International Council for Open and Distance Education (ICDE)
In partnership with: Paradigm Publishing Services
Keywords:
© 2019 Khalid Usman, published by International Council for Open and Distance Education (ICDE)
This work is licensed under the Creative Commons Attribution 4.0 License.