Diagram 1
Problem-listing, needs assessment, followed by multi-pronged interventions guided by SDT and DIT to ensure the adoption and utilization of the online feedback tool.
Table 1
Definition for terms used in categorizing faculty’s usage of the feedback tool.
| TERM | DEFINITION |
|---|---|
| Frequent user | Used the tool to provide feedback 2 to 3 times per week (at least 15 to 20 feedback entries per month) with sustained usage for at least 6 months |
| Infrequent user | Used the tool less than 2 times per week (fewer than 15 feedback entries per month), with some months having fewer than 5 feedback entries. Total tool usage was less than 6 months. |
| Initial adopter | Used the tool to provide feedback for the first 3 months, then stopped |
| Late adopter | Did not use the feedback tool initially; adopted the tool to provide feedback after 6 months |
| Non-user | Did not use the tool to provide feedback at all |
Table 2
Summarized profiles of the participants and the involvement in the various phases of the interviews.
| PHASE OF INTERVIEW | NUMBER OF PARTICIPANTS | POSITION | YEARS OF EXPERIENCE | FREQUENCY OF FEEDBACK PLATFORM USAGE |
|---|---|---|---|---|
| Initial phase | 3 | 2 consultants, 1 senior consultant | 12 to 30 years | Frequent users |
| Mid Phase 1 | 2 | 1 Associate Consultant, 1 Senior Consultant | 10 to 20 years | Infrequent users turned non-users |
| Mid phase 2 | 2 | 1 Associate Consultant, 1 Senior Consultant | 10 to 25 years | Initial adopters turned non-users |
| Final Phase | 3 | 1 Associate Consultant, 1 Senior Consultant | 10 to 30 years | Combination of initial non-users or infrequent users, turned late adopters |