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Development and Validation of a People-Centred Scale for Evaluating Care Pathway Experiences Cover

Development and Validation of a People-Centred Scale for Evaluating Care Pathway Experiences

Open Access
|May 2026

Figures & Tables

Table 1

Items and domains of the developed questionnaire (Study 1).

ITEMDOMAIN
1) At the beginning of my pathway, I received clear information about the different stages of the care process.3. Information: Quality and clarity of information provided to patients
2) The professionals proposed and provided services considering my needs and the specifics of my case.2. Needs Assessment and People-Centred Care: Assessment of patients’ needs and the degree to which care is centred around the patient.
3) The professionals I consulted supported me “step by step” throughout my pathway.4. Relationship, Counselling, and Quality of Communication: The quality of interpersonal relationships, emotional support, and communication between patients and healthcare providers.
4) In case of need, I could rely on the professionals who were my reference points.7. Organisational Aspect: The efficiency and effectiveness of the care pathway’s organisational structure.
5) The professionals paid attention to pain management.2. Needs Assessment and People-Centred Care: Assessment of patient needs and the degree to which care is centred around the patient.
6) I received adequate information about my health condition and therapeutic options, including related risks and benefits.3. Information: Quality and clarity of information provided to patients.
7) I received adequate information on how to manage my daily life regarding the illness.3. Information: Quality and clarity of information provided to patients.
8) I received information and referrals to patient associations or groups I could turn to.3. Information: Quality and clarity of information provided to patients.
5. Patient Involvement: The extent to which patients are involved in their care decisions.
9) The informational material received was useful.3. Information: Quality and clarity of information provided to patients.
10) When I went for tests or consultations, I waited long beyond the scheduled appointment time.7. Organisational Aspect: The efficiency and effectiveness of the care pathway’s organisational structure.
11) The professionals were sensitive to my needs.2. Needs Assessment and People-Centred Care: Assessment of patient needs and the degree to which care is centred around the patient.
12) The professionals paid attention to my need for psychological and emotional support.2. Needs Assessment and People-Centred Care: Assessment of patient needs and the degree to which care is centred around the patient.
13) I was involved in my diagnosis and treatment pathway.5. Patient Involvement: The extent to which patients are involved in their care decisions.
14) My family members or caregivers were involved in my treatment pathway.5. Patient Involvement: The extent to which patients are involved in their care decisions.
15) All professionals were adequately informed about my care pathway without the need to provide or repeat additional information.6. Cooperation Among Professionals: The level of collaboration and integration among healthcare professionals.
16) The received opinions from various professionals on the same issues were consistent, without conflicting or contradictory information.8. Continuum of Care: Consistency and care coordination throughout the patient’s treatment journey.
17) The professionals directly scheduled tests, examinations, and consultations for me during my hospital stay.1. Access: Evaluation of the ease with which patients can access healthcare services and their initial reception.
18) When I needed community services to continue my care, they facilitated my access.1. Access: Evaluation of the ease with which patients can access healthcare services and their initial reception.
8. Continuum of Care: Consistency and care coordination throughout the patient’s treatment journey.
19) My family doctor and the specialists who treated me collaborate.6. Cooperation Among Professionals: The level of collaboration and integration among healthcare professionals.
8. Continuum of Care: Consistency and care coordination throughout the patient’s treatment journey.
20) When scheduled services (e.g., consultations, tests, therapies) were not provided, I was explained.4. Relationship, Counselling, and Quality of Communication: The quality of interpersonal relationships, emotional support, and communication between patients and healthcare providers.
21) Overall, my diagnosis and treatment pathways are well organised.7. Organisational Aspect: The efficiency and effectiveness of the care pathway’s organisational structure.
Table 2

Distribution of the participants by organisation and CP for the EFA.

CARE PATHWAYORGANISATION 1ORGANISATION 2ORGANISATION 3TOTAL
Breast cancer642818110
Stroke140014
Prostate cancer0254368
Ovarian cancer0033
Pancreatic cancer0077
Colorectal cancer001313
Lung cancer001616
Liver cancer0033
Melanoma001515
Glioma001010
Head and neck cancer001515
Thyroid cancer001010
Total7853153284
Table 3

Items’ means, standard deviations, and factor loadings from the EFA.

FACTORITEMMSD1234
Person-CentralityItem 13.800.500.87   
Item 23.850.410.79   
Item 33.830.420.66   
Item 43.790.430.64   
Item 53.800.440.55   
Item 63.800.410.42   
Item 73.720.510.42   
ResponsivenessItem 83.720.55 0.83  
Item 93.720.55 0.79  
Item 103.790.47 0.38  
IntegrationItem 113.590.80  0.78 
Item 123.640.55  0.78 
Item 133.720.50  0.38 
OrganisationItem 142.531.17   0.83
Item 153.890.38   0.47

[i] N = 284. Extraction Method: Principal Component Analysis with Promax Rotation.

Table 4

Distribution of the participants by Organisation and CP for the CFA.

CARE PATHWAYORGANISATION 1ORGANISATION 2ORGANISATION 3TOTAL
Breast cancer3517557
Stroke5005
Prostate cancer0122234
Ovarian cancer0022
Pancreatic cancer0044
Colorectal cancer0055
Lung cancer0077
Melanoma001515
Glioma001010
Head and neck cancer0066
Thyroid cancer0055
Total402981150
Table 5

Variables’ correlation for external validity.

VARIABLESCP OVERALL EVALUATIONSATISFACTION WITH THE CPSELF-REPORT HEALTH STATUS
Person-Centrality0.200*0.698**0.256**
Responsiveness0.1150.611**0.217**
Integration0.1580.617**0.195*
Organisation–0.052–0.054–0.071

[i] *Correlation significant at a 0.05 level; **Correlation significant at a 0.01 level.

Table 1S

Final Set of items of the developed questionnaire.

ITEMS
ITALIANENGLISH
All’inizio del mio percorso ho ricevuto informazioni chiare sulle diverse fasi dell’iter di cura.At the beginning of my pathway, I received clear information about the different stages of the care process.
I professionisti mi hanno proposto e fornito le prestazioni tenendo conto dei miei bisogni.The professionals proposed and provided services considering my needs and the specifics of my case.
In ogni fase del mio percorso, mi sono sentito/a supportato/a dai professionisti a cui mi sono rivolto/a.The professionals I consulted supported me “step by step” throughout my pathway.
In caso di necessità ho potuto contare sui professionisti di riferimento.In case of need, I could rely on the professionals who were my reference points.
I professionisti hanno prestato attenzione alla gestione del dolore.The professionals paid attention to pain management.
Ho ricevuto informazioni adeguate sulla mia condizione di salute, sulle possibilità terapeutiche compresi i relativi rischi e benefici.I received adequate information about my health condition and therapeutic options, including related risks and benefits.
Ho ricevuto informazioni adeguate su come gestire la mia vita di tutti i giorni in relazione alla malattia.I received adequate information on how to manage my daily life regarding the illness.
Quando sono andato a fare degli esami o delle visite, ho aspettato molto tempo rispetto all’orario dell’appuntamento.During tests or consultations, I often had to wait well past my scheduled appointment time.
I professionisti si sono mostrati sensibili nei miei confronti.The professionals were sensitive to my needs.
I professionisti hanno posto attenzione al mio bisogno di supporto psicologico ed emotivo.The professionals paid attention to my need for psychological and emotional support.
Sono stato coinvolta/o nel mio percorso di diagnosi e di cura.I was involved in my diagnosis and treatment pathway.
I miei familiari o persone di riferimento sono stati coinvolti dai professionisti nel mio percorso di cura.My family members or caregivers were involved in my treatment pathway.
Tutti i professionisti erano adeguatamente informati rispetto al mio percorso di cura, senza necessità da parte mia di fornire o ripetere informazioni.All professionals were adequately informed about my care pathway without the need to provide or repeat additional information.
I pareri che ho ricevuto dai vari professionisti di questo percorso sui medesimi argomenti sono sempre stati concordi e non contradditori.The received opinions from various professionals on the same issues were consistent, without conflicting or contradictory information.
I professionisti mi hanno prenotato direttamente gli accertamenti, gli esami, le visite durante il percorso in ospedale.The professionals directly scheduled tests, examinations, and consultations for me during my hospital stay.
DOI: https://doi.org/10.5334/ijic.9134 | Journal eISSN: 1568-4156
Language: English
Page range: 13 - 13
Submitted on: Feb 1, 2025
Accepted on: May 7, 2026
Published on: May 22, 2026
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2026 Vittoria Sturlese, Gerardo Petruzziello, Stefano Benini, Lucetta Nisticò, Davide Allegri, Anna Pavani, Carlo Descovich, Sergio Cinocca, Federica Lugaresi, Elisa Mazzini, Luca Ghirotto, Domenica Gazineo, Loredana Cerullo, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.