Abstract
The sharing of research data allows for information reuse and knowledge advancement but its realization is often a challenge and seldom successful in practice. We propose a workflow for the design of a User Support System (USS) aimed at tutoring research groups in data sharing by considering their social and domain backgrounds. Our engagement approach focuses on multidisciplinary geospatial research, particularly when interoperable data sharing is required. Specifically, we first characterize the research community on the basis of the behavior and competences in data management by its groups and then target the needs of the latter with specific facilities. We address for the first time in literature the issue of modeling research groups as targets of the USS and provide a roadmap to standardize USS activities across different communities. We describe the implementation of the workflow in the context of an Italian research project and we assess the impact of the USS in terms of increase in the number of nodes and resources in the project’s data infrastructure, and of fulfilment of the expectations by the research groups.