Where Play Become Effective: The Moderating Effect of Gamification on the Relationship Between Work Stress and Employee Performance

Gamification; use of games in the non-gaming contexts is satisfactorily tested for many contexts including education, training and performance. But the gamification was hardly tested for its moderating effect on established relationships. Hence, the aim of this research was to assess the moderating effect of the gamification in manipulating the association between work stress and employee performance. Using quantitative approach, a field survey of randomly selected 310 non-managerial employees from Sri Lankan commercial banks was conducted. Results confirmed the moderating effect of gamification towards work stress and employee performance relationship. Implications suggest to employ gaming elements in controlling the possible adverse effect of work stress on the employee performance.