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Last-Mile Delivery Service Quality and Customer Satisfaction in Slovak Courier Companies Cover

Last-Mile Delivery Service Quality and Customer Satisfaction in Slovak Courier Companies

Production Engineering Archives
Volume 32 (2026): Issue 4 (December 2026)
By: ,   and    
Open Access
|Oct 2026
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DOI: https://doi.org/10.30657/pea.2026.32.40 | Journal eISSN: 2353-7779 | Journal ISSN: 2353-5156
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Language: English
Page range: 486 - 501
Submitted on: May 15, 2026
Accepted on: Sep 7, 2026
Published online: Oct 25, 2026
Published in print: Dec 1, 2026
Published by: Quality and Production Managers Association
In partnership with: Paradigm Publishing Services
Keywords:
last-mile delivery,
logistics service quality,
customer satisfaction,
courier services,
parcel lockers,
e-commerce logistics,
service process management
Related subjects:
Business and economics,
Business management,
Business management, other,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering,
Materials sciences,
Materials sciences, other

© 2026 Mikuláš Černý, Stanislav Kubaľák, Veronika Harantová, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution 4.0 License.

Volume 32 (2026): Issue 4 (December 2026)
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