Last-Mile Delivery Service Quality and Customer Satisfaction in Slovak Courier Companies
Authors
Mikuláš Černý
Department of Quantitative Methods and Economic Informatics, Faculty of Operation and Economics of Transport and Communication, University of Žilina, Slovakia
Stanislav Kubaľák
Department of Quantitative Methods and Economic Informatics, Faculty of Operation and Economics of Transport and Communication, University of Žilina, Slovakia
Veronika Harantová
Department of Quantitative Methods and Economic Informatics, Faculty of Operation and Economics of Transport and Communication, University of Žilina, Slovakia
Language: English
Page range: 486 - 501
Submitted on: May 15, 2026
Accepted on: Sep 7, 2026
Published online: Oct 25, 2026
Published in print: Dec 1, 2026
Published by: Quality and Production Managers Association
In partnership with: Paradigm Publishing Services
Keywords:
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© 2026 Mikuláš Černý, Stanislav Kubaľák, Veronika Harantová, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution 4.0 License.