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Investigating Service Quality Issues in Higher Educational Context Cover

Investigating Service Quality Issues in Higher Educational Context

Zagreb International Review of Economics and Business
Volume 22 (2019): Issue s2 (December 2019)
By: Vivien Surman and  Zsuzsanna Eszter Tóth  
Open Access
|Feb 2020

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DOI: https://doi.org/10.2478/zireb-2019-0025 | Journal eISSN: 1849-1162 | Journal ISSN: 1331-5609
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Language: English
Page range: 11 - 37
Published on: Feb 17, 2020
Published by: University of Zagreb, Faculty of Economics & Business
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
higher education,
service quality,
operational levels,
focus group,
survey
Related subjects:
Business and economics,
Political economics,
Macroeconomics,
Public finance and fiscal theory,
Business management,
Marketing, sales, customer relations,
Management, organization, corporate governance

© 2020 Vivien Surman, Zsuzsanna Eszter Tóth, published by University of Zagreb, Faculty of Economics & Business
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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