Abstract
The COVID-19 pandemic has dominated media and scholarly literature since 2020. The impact(s) of crisis management on democracy, legitimacy, human rights, minorities, marginalized groups, and persons belonging to them are mentioned but seldom the main focus. From the perspective of human rights, protection of minorities, and the principle of non-discrimination in multilevel systems in Europe, the paper discusses certain conceptual, terminological, and methodological problems in studying such complex dynamic phenomena and argues that qualitative approaches might be the most suitable for studying the perceptions of persons belonging to diverse minorities on democracy and the legitimacy of crisis management and governance.