Sustainable Automation in Financial Services: Evaluating Chatbot Efficiency, Equity, and Experience in Costa Rica’s Digital Transformation
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Language: English
Page range: 92 - 127
Submitted on: May 1, 2025
Accepted on: Oct 1, 2025
Published on: Jul 23, 2026
Published by: Vasile Goldis Western University of Arad
In partnership with: Paradigm Publishing Services
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© 2026 Tom Okot, Yirlany Melissa Salas Jiménez, published by Vasile Goldis Western University of Arad
This work is licensed under the Creative Commons Attribution 4.0 License.