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Sustainable Automation in Financial Services: Evaluating Chatbot Efficiency, Equity, and Experience in Costa Rica’s Digital Transformation Cover

Sustainable Automation in Financial Services: Evaluating Chatbot Efficiency, Equity, and Experience in Costa Rica’s Digital Transformation

Studia Universitatis „Vasile Goldis” Arad – Economics Series
Volume 36 (2026): Issue 3 (September 2026)
By:  and    
Open Access
|Jul 2026
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DOI: https://doi.org/10.2478/sues-2026-0014 | Journal eISSN: 2285-3065 | Journal ISSN: 1584-2339
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Language: English
Page range: 92 - 127
Submitted on: May 1, 2025
Accepted on: Oct 1, 2025
Published on: Jul 23, 2026
Published by: Vasile Goldis Western University of Arad
In partnership with: Paradigm Publishing Services
Keywords:
Chatbots,
Customer Experience,
Artificial Intelligence,
Financial Services,
Hybrid Models,
Operational Efficiency
Related subjects:
Business and economics,
Political economics,
Economic policy,
Business and economics,
Business management,
Industries,
Banks, financial service provider, insurers,
Business and economics,
Business management,
Marketing, sales, customer relations,
Business and economics,
Business management,
Financial reporting, group accounting, accounting and balancing

© 2026 Tom Okot, Yirlany Melissa Salas Jiménez, published by Vasile Goldis Western University of Arad
This work is licensed under the Creative Commons Attribution 4.0 License.

Volume 36 (2026): Issue 3 (September 2026)
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