Skip to main content
Have a personal or library account? Click to login
Sustainable Automation in Financial Services: Evaluating Chatbot Efficiency, Equity, and Experience in Costa Rica’s Digital Transformation Cover

Sustainable Automation in Financial Services: Evaluating Chatbot Efficiency, Equity, and Experience in Costa Rica’s Digital Transformation

Studia Universitatis „Vasile Goldis” Arad – Economics Series
Volume 36 (2026): Issue 3 (September 2026)
By:  and    
Open Access
|Jul 2026
Authors

Authors

Tom Okot

tokoto199@ulacit.ed.cr

Universidad Latinoamericana de Ciencia y Tecnología, San Jose, Costa Rica

Yirlany Melissa Salas Jiménez

ysalasj321@ulacit.ed.cr

Universidad Latinoamericana de Ciencia y Tecnología, San Jose, Costa Rica
DOI: https://doi.org/10.2478/sues-2026-0014 | Journal eISSN: 2285-3065 | Journal ISSN: 1584-2339
Journal RSS Feed
Language: English
Page range: 92 - 127
Submitted on: May 1, 2025
Accepted on: Oct 1, 2025
Published on: Jul 23, 2026
Published by: Vasile Goldis Western University of Arad
In partnership with: Paradigm Publishing Services
Keywords:
Chatbots,
Customer Experience,
Artificial Intelligence,
Financial Services,
Hybrid Models,
Operational Efficiency
Related subjects:
Business and economics,
Political economics,
Economic policy,
Business and economics,
Business management,
Industries,
Banks, financial service provider, insurers,
Business and economics,
Business management,
Marketing, sales, customer relations,
Business and economics,
Business management,
Financial reporting, group accounting, accounting and balancing

© 2026 Tom Okot, Yirlany Melissa Salas Jiménez, published by Vasile Goldis Western University of Arad
This work is licensed under the Creative Commons Attribution 4.0 License.

Volume 36 (2026): Issue 3 (September 2026)
Previous article
Next article