Analyzing the Value of Social Interaction for Fitness Center Management: The Influence of Service Encounter in Consumer Trust and Loyalty Cover

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Analyzing the Value of Social Interaction for Fitness Center Management: The Influence of Service Encounter in Consumer Trust and Loyalty

Physical Culture and Sport. Studies and Research

Volume 110 (2025): Issue 1 (September 2025)

By: Pablo Jiménez-Jiménez, Vera Pedragosa, Mario Alguacil-Jiménez and Ferran Calabuig-Moreno

Open Access

|May 2025

Authors

Pablo Jiménez-Jiménez

pablo.jimenez@uv.es

Department of Physical and Sports Education, Faculty of Physical Activity and Sport Sciences, University of Valencia (UV), Valencia, Spain

Vera Pedragosa

Departamento de Ciencias Economicas e Empresariais, Universidade Autonoma de Lisboa, Lisboa, Portugal

Mario Alguacil-Jiménez

Department of Physical and Sports Education, Faculty of Physical Activity and Sport Sciences, University of Valencia (UV), Valencia, Spain

Ferran Calabuig-Moreno

Department of Physical and Sports Education, Faculty of Physical Activity and Sport Sciences, University of Valencia (UV), Valencia, Spain

DOI: https://doi.org/10.2478/pcssr-2025-0022 | Journal eISSN: 1899-4849 | Journal ISSN: 2081-2221

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Language: English

Page range: 33 - 47

Submitted on: Jan 24, 2025

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Accepted on: Apr 27, 2025

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Published on: May 17, 2025

Published by: Józef Piłsudski University of Physical Education in Warsaw

In partnership with: Paradigm Publishing Services

Publication frequency: 4 issues per year

Keywords:

service encounter,

consumer trust,

fitness center,

sport management

Related subjects:

Cultural studies,

General cultural studies,

Business and economics,

Business management,

Sports and recreation,

Physical education,

Sociology of sports

© 2025 Pablo Jiménez-Jiménez, Vera Pedragosa, Mario Alguacil-Jiménez, Ferran Calabuig-Moreno, published by Józef Piłsudski University of Physical Education in Warsaw
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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