Have a personal or library account? Click to login
Effect of Management Commitment to Service Quality on Car-hailing Drivers’ Service Behaviors: The Case of GrabCar in Vietnam Cover

Effect of Management Commitment to Service Quality on Car-hailing Drivers’ Service Behaviors: The Case of GrabCar in Vietnam

Organizacija
Volume 54 (2021): Issue 2 (May 2021)
By: Phuong Tran Huy and  Hong Chuong Pham  
Open Access
|Jul 2021

Download Article

Download the full article as a PDF file.

DOI: https://doi.org/10.2478/orga-2021-0009 | Journal eISSN: 1581-1832 | Journal ISSN: 1318-5454
Journal RSS Feed
Language: English
Page range: 131 - 146
Submitted on: Nov 7, 2020
|
Accepted on: Mar 11, 2021
|
Published on: Jul 8, 2021
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Management commitment to service quality (MCSQ),
Service behaviors,
Job involvement,
Car-hailing,
Sharing economy,
Vietnam
Related subjects:
Business and economics,
Business management,
Management, organization, corporate governance

© 2021 Phuong Tran Huy, Hong Chuong Pham, published by University of Maribor
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Previous articleVolume 54 (2021): Issue 2 (May 2021)Next article