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Effect of Management Commitment to Service Quality on Car-hailing Drivers’ Service Behaviors: The Case of GrabCar in Vietnam Cover

Effect of Management Commitment to Service Quality on Car-hailing Drivers’ Service Behaviors: The Case of GrabCar in Vietnam

Organizacija
Volume 54 (2021): Issue 2 (May 2021)
By: Phuong Tran Huy and  Hong Chuong Pham  
Open Access
|Jul 2021

Authors

Phuong Tran Huy

phuongth@neu.edu.vn

National Economics University, Hanoi

Hong Chuong Pham

chuongph@neu.edu.vn

National Economics University, Hanoi
DOI: https://doi.org/10.2478/orga-2021-0009 | Journal eISSN: 1581-1832 | Journal ISSN: 1318-5454
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Language: English
Page range: 131 - 146
Submitted on: Nov 7, 2020
|
Accepted on: Mar 11, 2021
|
Published on: Jul 8, 2021
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Management commitment to service quality (MCSQ),
Service behaviors,
Job involvement,
Car-hailing,
Sharing economy,
Vietnam
Related subjects:
Business and economics,
Business management,
Management, organization, corporate governance

© 2021 Phuong Tran Huy, Hong Chuong Pham, published by University of Maribor
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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