How those working with online moderation use deliberative norms in interactions with users
| Type of user-generated content or dialogue in discussion thread | Deliberative norms applied by moderating journalists |
|---|---|
| Arguments between users. | Friendly reminders about discussion tone. |
| Criticism towards other users, topics, or interviewees in the published journalistic product or the media organisation. | Friendly reminders about discussion tone, acknowledgement of negative criticism, facts-based clarifications. |
| Questions/corrections about the journalistic product or media organisation activities. | Facts-based clarifications, and a respectful tone, sincerity, and honesty in responses and corrections. |
Three challenges that may affect the usefulness of online discussion threads
| Potential challenge | Extent of challenge | How the challenge affects citizen democracy |
|---|---|---|
| Uncivility, hate speech, or dark participation in user-generated comments. |
| Disrespectful or mean-spirited comments hamper user participation or interactivity. |
| Lack of citizen representativeness among active commenters. |
| A majority of citizens see discussions as biased and repetitive, and irrelevant for them. |
| Lack of time or economical resources for journalistic moderation of discussion threads. |
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