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Building brand emotional connections with eco-efficient packaging: Exploring the role of utilitarian, symbolic, and hedonic benefits Cover

Building brand emotional connections with eco-efficient packaging: Exploring the role of utilitarian, symbolic, and hedonic benefits

Open Access
|Sep 2025

Figures & Tables

Figure 1

Conceptual model.
Conceptual model.

Discriminant validity_

Hedonic benefitsSymbolic benefitsUtilitarian benefitsCost–benefitPurchase intentionBrand emotional attachment
Hedonic benefits 0.837
Symbolic benefits0.681 0.786
Utilitarian benefits0.5540.609 0.921
Cost–benefit0.5150.5100.486 0.870
Purchase intention0.4490.4920.4440.479 0.908
Brand emotional attachment0.6720.7310.4490.5160.432 0.842

Structural model results_

HypothesesStatistics t Path coefficientResult
H1: Utilitarian benefits are positively associated with brand emotional attachment1,389−0.071Not supported
H2: Symbolic benefits are positively associated with brand emotional attachment.8,602***0.541Supported
H3: Hedonic benefits are positively associated with brand emotional attachment5,790***0.343Supported
H4: Brand emotional attachment is positively associated with purchase intention3,809***0.250Supported
H5: Cost–benefit has a positive moderating effect on the relationship between brand emotional attachment and purchase intention0.202−0.008Not Supported

Item and scale reliabilities_

Scale itemsFactor loadingCronbach’s alphaComposite reliabilityAVE R 2
Utilitarian benefits 0.9180.9110.9440.849
1. I have the opportunity to shop at a lower cost, opting for eco-efficient packaging
2. I can spend less on my purchase through a special price on eco-efficient packaging0.948
3. I save money through exclusive discounts for products that use eco-efficient packaging0.898
Symbolic benefits 0.7420.8960.9180.617
1. Eco-efficient packaging takes better care of me
2. Eco-efficient packaging makes me feel better than other customers who don’t use it0.795
3. Brands that use eco-efficient packaging treat me with more attention0.795
4. Eco-efficient packaging makes me feel more distinct than other customers who don’t use it0.803
5. I feel like I belong to a community of people who share the same eco-efficiency values0.706
6. I feel closer to the brand (with these eco-efficiency values)0.839
7. I feel like I share the same values as the brand (which uses eco-efficient packaging)0.812
Hedonic benefits 0.8410.9130.9330.700
1. Following the eco-efficient packaging trend on social media is fun
2. Following the eco-efficient packaging trend on social media is enjoyable0.881
3. The content presented about eco-efficient packaging is interesting (social media)0.846
4. I have the opportunity to stay up to date with new eco-efficient packaging0.839
5. I discover packaging that I wouldn’t have known about otherwise0.864
6.I can have exclusive access to receive and try new eco-efficient packaging0.741
Brand emotional attachment 0.8390.9310.9450.7090.594
1.Brands that use eco-efficient packaging reflect who I am.
2. I can identify with brands that use eco-efficient packaging0.844
3. I feel a personal connection with brands that use eco-efficient packaging0.843
4. I use (or can use) brands that use eco-efficient packaging to communicate who I am to someone else0.834
5. I think that brands that use eco-efficient packaging help (can help) make me the type of person I want to be0.849
6. I see myself in brands that use eco-efficient packaging (reflecting what I consider myself to be or the way I want to be seen by others)0.873
7. Brands that use eco-efficient packaging fit me well0.810
Purchase intention 0.9310.8930.9340.8250.276
1. I intend to buy eco-efficient packaging
2. I plan to purchase eco-efficient packaging0.938
3. I will purchase eco-efficient packaging in my next purchase0.855
Cost-benefit 0.8420.8920.9250.756
1. Eco-efficient packaging is good packaging for its price
2. Eco-efficient packaging has good economic value0.889
3. Eco-efficient packaging is reasonably priced0.906
4. Eco-efficient packaging offers a good value for money0.840
DOI: https://doi.org/10.2478/mmcks-2025-0014 | Journal eISSN: 2069-8887 | Journal ISSN: 1842-0206
Language: English
Page range: 15 - 27
Submitted on: Mar 31, 2025
Accepted on: Aug 8, 2025
Published on: Sep 30, 2025
Published by: Society for Business Excellence
In partnership with: Paradigm Publishing Services
Publication frequency: 4 times per year

© 2025 Cátia Fernandes Crespo, Tânia Silva, Susana Rijo, published by Society for Business Excellence
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.