Navigating waiting situations at retail checkouts: associated emotional discomfort and its impact on shopping satisfaction Cover

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Navigating waiting situations at retail checkouts: associated emotional discomfort and its impact on shopping satisfaction

Management & Marketing

Volume 19 (2024): Issue 2 (June 2024)

By: Vinish Pallikkara, Prakash Pinto and Iqbal Thonse Hawaldar

Open Access

|Jul 2024

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DOI: https://doi.org/10.2478/mmcks-2024-0012 | Journal eISSN: 2069-8887 | Journal ISSN: 1842-0206

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Language: English

Page range: 256 - 274

Published on: Jul 13, 2024

Published by: Society for Business Excellence

In partnership with: Paradigm Publishing Services

Publication frequency: 4 issues per year

Keywords:

Organized retail,

Retail checkout,

Waiting experience,

Emotional discomfort,

Grocery shopping,

Related subjects:

Business and economics,

Business management,

Marketing, sales, customer relations,

Management, organization, corporate governance,

Business development, change management, cooperation,

Entrepreneurship

© 2024 Vinish Pallikkara, Prakash Pinto, Iqbal Thonse Hawaldar, published by Society for Business Excellence
This work is licensed under the Creative Commons Attribution 4.0 License.

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