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Navigating waiting situations at retail checkouts: associated emotional discomfort and its impact on shopping satisfaction Cover

Navigating waiting situations at retail checkouts: associated emotional discomfort and its impact on shopping satisfaction

Management & Marketing
Volume 19 (2024): Issue 2 (June 2024)
By: Vinish Pallikkara,  Prakash Pinto and  Iqbal Thonse Hawaldar  
Open Access
|Jul 2024

Authors

Vinish Pallikkara

vinish21@gmail.com

Department of Management Studies, Dayananda Sagar College of Arts, Science and Commerce, Bengaluru, India

Prakash Pinto

Department of Business Administration, St Joseph Engineering College, Mangaluru, India

Iqbal Thonse Hawaldar

Department of Accounting & Finance, College of Business Administration, Kingdom University, Bahrain
DOI: https://doi.org/10.2478/mmcks-2024-0012 | Journal eISSN: 2069-8887 | Journal ISSN: 1842-0206
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Language: English
Page range: 256 - 274
Published on: Jul 13, 2024
Published by: Society for Business Excellence
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Organized retail,
Retail checkout,
Waiting experience,
Emotional discomfort,
Grocery shopping,
India
Related subjects:
Business and economics,
Business management,
Marketing, sales, customer relations,
Management, organization, corporate governance,
Business development, change management, cooperation,
Entrepreneurship

© 2024 Vinish Pallikkara, Prakash Pinto, Iqbal Thonse Hawaldar, published by Society for Business Excellence
This work is licensed under the Creative Commons Attribution 4.0 License.

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