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Customer Experience Management: Analysis of Customer Retention in Restaurants in Anambra State, Nigeria

Marketing of Scientific and Research Organizations
Volume 49 (2023): Issue 3 (September 2023)
By:
Open Access
|Sep 2023

Authors

Cosmas Anayochukwu Nwankwo

ORCID

Nwankwoc@ukzn.ac.za

Kozminski University, Warszawa
University of KwaZulu Natal, Durban, South Africa

MacDonald Isaac Kanyangale

ORCID

Kanyangalem@ukzn.ac.za

Kozminski University, Warszawa
University of KwaZulu Natal, Durban, South Africa
DOI: https://doi.org/10.2478/minib-2023-0013 | Journal eISSN: 2353-8414 | Journal ISSN: 2353-8503
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Language: English
Page range: 1 - 26
Submitted on: Mar 17, 2023
Accepted on: Jul 13, 2023
Published on: Sep 17, 2023
Published by: Institute of Aviation
In partnership with: Paradigm Publishing Services
Publication frequency: 4 times per year
Keywords:
customer experience management,
customer retention,
cognitive identity,
affective identity,
physical identity,
social identity
Related subjects:
Business and economics,
Business management,
Marketing, sales, customer relations,
Management, organization, corporate governance,
Business development, change management, cooperation,
Key competences in scholarly research

© 2023 Cosmas Anayochukwu Nwankwo, MacDonald Isaac Kanyangale, published by Institute of Aviation
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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