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Analysis of the Influence of E-Learning Service Quality Factors on Student Perceived Value and Student Satisfaction, with Implication to Student Loyalty Cover

Analysis of the Influence of E-Learning Service Quality Factors on Student Perceived Value and Student Satisfaction, with Implication to Student Loyalty

Open Access
|Jun 2023

Figures & Tables

Figure 1.

Research framework
Research framework

Hypothesis result

HypothesisResults
H1SYQ has a positive and significant influence on SEQ.Accepted
H2ICQ has a positive and significant influence on SEQ.Accepted
H3ASQ has a positive and significant influence on SEQ.Accepted
H4SEQ has a positive and significant influence on SPV.Accepted
H5SEQ has a positive and significant influence on STS.Accepted
H6SPV has a positive and significant influence on STS.Accepted
H7SPV has a positive and significant influence on STL.Accepted
H8STS has a positive and significant influence on STL.Accepted
H9SEQ has a positive and significant influence on STS mediated by SPV.Accepted
H10SPV has a positive and significant influence on STL mediated by STS.Accepted

Effect size (f2) measurement

No.VariableSEQSPVSTSSTL
1.SYQ0.082
2.ICQ0.223
3.ASQ0.224
4.SEQ 0.7740.305
5.SPV 0.3800.028
6.STS 0.371

Path coefficient measurement

Path coefficient valuet-value>1.96p-value<0.05
SYQ ⇒ SEQ0.2154.6390.000
ICQ ⇒ SEQ0.3646.8790.000
ASQ ⇒ SEQ0.3687.2160.000
SEQ ⇒ SPV0.66117.6730.000
SEQ ⇒ STS0.4248.6070.000
SPV ⇒ STS0.47310.1120.000
SPV ⇒ STL0.1683.1010.002
STS ⇒ STL0.61310.9620.000
SEQ ⇒ SPV ⇒ STS0.3128.5800.000
SPV ⇒ STS ⇒ STL0.2908.1330.000

Coefficient of determination (R2) measurement

No.VariableR2
1.e-Learning SEQ0.599
2.SPV0.436
3.STS0.668
4.STL0.560
DOI: https://doi.org/10.2478/minib-2023-0011 | Journal eISSN: 2353-8414 | Journal ISSN: 2353-8503
Language: English
Page range: 81 - 110
Submitted on: Jan 3, 2023
Accepted on: May 18, 2023
Published on: Jun 30, 2023
Published by: Institute of Aviation
In partnership with: Paradigm Publishing Services
Publication frequency: 4 times per year

© 2023 Felix,, Y. Johny Natu Prihanto, Mohammad Annas, published by Institute of Aviation
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.