| Value co-creation | Dialogue |
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| I think my university understands my needs | 0.879 | 0.835 | 0.901 | 0.752 |
| In my opinion, my university treats me seriously | 0.853 |
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| I think my university actively attempts to satisfy my needs | 0.869 |
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| Information |
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| I feel well-informed | 0.864 | 0.795 | 0.880 | 0.709 |
| I can easily access information that is important to me | 0.826 |
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| My university uses the right channels of communication | 0.836 |
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| Intellectual stimulation |
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| Studying broadens my horizons | 0.883 | 0.790 | 0.878 | 0.706 |
| Studying helps me develop myself | 0.869 |
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| Studying forces me to think Involvement | 0.763 |
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| I am involved in my studies | 0.612 | 0.725 | 0.819 | 0.609 |
| I spend more time studying than most people | 0.764 |
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| I put minimum effort into my studies* | 0.932 |
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| Relations |
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| I like spending free time with my friends from the university | 0.887 | 0.793 | 0.877 | 0.706 |
| The most important aspect of studying are people whom I meet | 0.735 |
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| In the future, I intend to keep in touch with people I got to know while studying | 0.889 |
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| e-Learning experience | Good teaching |
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| The teaching staff of these online courses motivate students to do their best work | 0.656 | 0.820 | 0.870 | 0.529 |
| Staff put a lot of time into commenting on students’ work during online courses | 0.670 |
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| The staff make a real effort to understand difficulties students may be having with online courses | 0.735 |
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| Teaching staff normally give helpful feedback on how you are going with your online courses | 0.768 |
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| Our lecturers are extremely good at explaining things to us during online courses | 0.772 |
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| Teaching staff work hard to make subjects interesting during online courses | 0.752 |
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| Appropriate workload |
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| The workload during online courses is too heavy* | 0.799 | 0.762 | 0.862 | 0.675 |
| We are generally given enough time t o understand the things we have to learn during online courses | 0.838 |
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| The sheer volume of work to be got through in online courses means you can’t comprehend it all thoroughly* | 0.827 |
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| Clear goals and standards |
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| It’s always easy to know the standard of work expected during online courses | 0.796 | 0.794 | 0.866 | 0.618 |
| You usually have a clear idea of where you’re going and what’s expected of you | 0.811 |
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| It’s often hard to discover what’s expected of you in online courses* | 0.784 |
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| The staff make it clear right from the start what they expect from students in online courses | 0.753 |
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| General skills |
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| Online courses have helped me to develop my problem-solving skills | 0.770 | 0.831 | 0.877 | 0.545 |
| Online courses have sharpened my analytic skills | 0.784 |
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| Online courses have helped develop my ability to work as a team member | 0.657 |
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| As a result of doing online courses, I feel more confident about tackling unfamiliar problems | 0.832 |
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| Online courses have improved my written communication skills | 0.697 |
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| Online courses have helped me develop the ability to plan my own work | 0.673 |
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| Unable to control the important things in your life | 0.786 |
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| Nervous and stressed | 0.809 |
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| Could not cope with all the things that you had to do | 0.806 |
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| Angered because of things that were outside your control | 0.665 |
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| Difficulties were piling up so high that you could not overcome | 0.740 |
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| Satisfaction | I will gladly participate in other on line courses | 0.927 | 0.924 | 0.952 | 0.867 |
| I will recommend taking online courses to other people | 0.950 |
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| I am satisfied with online courses I took | 0.917 |
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