References
- Acciarini, C., Brunetta, F., & Boccardelli, P. (2020). Cognitive biases and decision-making strategies in times of change: a systematic literature review. Management Decision, 59(3), 638–652.https://doi.org/10.1108/MD-07-2019-1006/FULL/PDF
- Adebowale, V., Alderson, D., Burn, W., Dixon, J., Godlee, F., Goddard, A., Griffin, M., Henderson, K., Horton, R., Marshall, M., Martin, J., Morris, E., Nagpaul, C., Rae, M., Rafferty, A. M., & Taylor, J. (2020). Covid-19: Call for a rapid forward looking review of the UK’s preparedness for a second wave—an open letter to the leaders of all UK political parties. BMJ, 369, 2514.https://doi.org/10.1136/BMJ.M2514
- Alstete, J. (2012). Challenges and opportunities in implementing a knowledge management road-map. Journal of Knowledge Management Practice, 13(3). https://journals.klalliance.org/index.php/JKMP/article/view/114
- Ammirato, S., Linzalone, R., & Felicetti, A. M. (2021). Knowledge management in pandemics. A critical literature review. Knowledge Management Research & Practice, 19(4), 415–426.https://doi.org/10.1080/14778238.2020.1801364
- Andrews, L. R. J., & Luiz, J. M. (2024). Conceptualizing institutional voids in terms of severity and how the home country affects this understanding. Journal of Business Research, 176, 114605.https://doi.org/10.1016/J.JBUSRES.2024.114605
- Ansoff, H. I. (1975). Managing Strategic Surprise by Response to Weak Signals. California Management Review, 18(2), 21–33.https://doi.org/10.2307/41164635
- Bernal-Delgado, E., Angulo-Pueyo, E., Ridao-López, M., Urbanos-Garrido, RM., Oliva-Moreno J., García-Abiétar, D., & Hernández-Quevedo, C. (2024). Spain: Health system review 2024. Health Systems in Transition, 26(3), 1–216.
- Bolisani, E., & Cegarra-Navarro, J. G. (2021). Bad counter knowledge: Case studies and countermeasures. In A. M. Dima & F. D’Ascenzo (Eds.), Business revolution in a digital era (pp. 3–13). Springer.https://doi.org/10.1007/978-3-030-59972-0_1
- Bolisani, E., Cegarra-Navarro, J.-G., & Garcia-Perez, A. (2021). Managing counter knowledge in the context of a pandemic: challenges for scientific institutions and policymakers. Knowledge Management Research & Practice, 19(4), 517–524. https://doi.org/10.1080/14778238.2021.1911606
- Bratianu, C. (2017). Emotional and Spiritual Knowledge. Knowledge Management and Organizational Learning, 5(October), 69–91.https://doi.org/10.1007/978-3-319-51067-5_4
- Bratianu, C. (2020). Editorial. Managing Complex Crises. Management Dynamics in the Knowledge Economy, 8(4), 321–321.https://doi.org/10.2478/mdke-2020-0020
- Castelfranchi, C., & Miceli, M. (2009). The cognitive-motivational compound of emotional experience. Emotion Review, 1(3), 223–231. https://doi.org/10.1177/1754073909103590
- Cegarra-Navarro, J. G., & Wensley, A. (2019). Promoting intentional unlearning through an unlearning cycle. Journal of Organizational Change Management, 32(1), 67–79. https://doi.org/10.1108/JOCM-04-2018-0107/FULL/XML
- Cegarra-Navarro, J.-G., Bratianu, C., Martínez-Martínez, A., Vătămănescu, E. M., & Dabija, D. C. (2023). Creating civic and public engagement by a proper balance between emotional, rational, and spiritual knowledge. Journal of Knowledge Management, 23(1), 67–89.https://doi.org/10.1108/JKM-07-2022-0532/FULL/XML
- Cegarra-Navarro, J.-G., Vătămănescu, E.-M., & Martínez-Martínez, A. (2021). A context-driven approach on coping with COVID-19: From hiding knowledge toward citizen engagement. Knowledge and Process Management, 28(2), 134-140. https://doi.org/https://doi.org/10.1002/kpm.1662
- Cegarra-Sánchez, J., Cegarra-Navarro, J. G., & Martinez-Martinez, A. (2025). Addressing patient learning myopia in multiple sclerosis through a thermodynamic approach. Journal of Nursing Care Quality, 40(3), 251-256. https://doi.org/10.1097/NCQ.0000000000000844
- Cegarra-Sánchez, J., Martínez-Martínez, A., Cegarra-Navarro, J. G., & Wensley, A. (2024). Implementing an unlearning approach to combat counter-knowledge in multiple sclerosis. Knowledge Management Research & Practice, 1-11. https://doi.org/10.1080/14778238.2024.2420816
- Chiappetta Jabbour, C. J., Seuring, S., Lopes de Sousa Jabbour, A. B., Jugend, D., De Camargo Fiorini, P., Latan, H., & Izeppi, W. C. (2020). Stakeholders, innovative business models for the circular economy and sustainable performance of firms in an emerging economy facing institutional voids. Journal of Environmental Management, 264, 110416.https://doi.org/10.1016/J.JENVMAN.2020.110416
- Couzin, I. D., Ioannou, C. C., Demirel, G., Gross, T., Torney, C. J., Hartnett, A., Conradt, L., Levin, S. A., & Leonard, N. E. (2011). Uninformed individuals promote democratic consensus in animal groups. Science, 334(6062), 1578–1580. https://doi.org/10.1126/science.1210280
- Coventry, L., Branley-Bell, D., Sillence, E., Magalini, S., Mari, P., Magkanaraki, A., & Anastasopoulou, K. (2020). Cyber-risk in healthcare: Exploring facilitators and barriers to secure behaviour. In A. Moallem (Ed.), HCI for cybersecurity, privacy and trust. HCII 2020. Lecture Notes in Computer Science (Vol. 12210, pp. 105–122). Springer.https://doi.org/10.1007/978-3-030-50309-3_8
- Czakon, W. (2022). Strategic management and myopia: challenges and implications. Strategic Management and Myopia.https://doi.org/10.4324/9781003199151
- Damasio, A. (2010). Self comes to mind: Constructing the conscious brain. Pantheon Books.
- Day, G. S., & Schoemaker, P. (2004). Peripheral vision: Sensing and acting on weak signals. Long Range Planning, 37(2), 117–121.
- DaDeng, Z. (2024). Pandemic-resilient investment: Sustainable knowledge infrastructure for medical AI. Journal of the Knowledge Economy, 1–24.https://doi.org/10.1007/S13132-024-01874-4/METRICS
- Denis, J. L., Côté, N., Fleury, C., Currie, G., & Spyridonidis, D. (2021). Global health and innovation: A panoramic view on health human resources in the COVID-19 pandemic context. The International Journal of Health Planning and Management, 36(S1), 58–70.https://doi.org/10.1002/HPM.3129
- Dieleman, M., Markus, S., Rajwani, T., & White, G. O. (2022). Revisiting institutional voids: advancing the international business literature by leveraging social sciences. Journal of International Management, 28(3), 100935. https://doi.org/10.1016/J.INTMAN.2022.100935
- Drago, G., Pérez-Sádaba, F. J., Aceituno, S., Gari, C., & López-Belmonte, J. L. (2023). Healthcare resource use and associated costs in a cohort of hospitalized COVID-19 patients in Spain: A retrospective analysis from the first to the third pandemic wave. EPICOV study. PLOS ONE, 18(1), e0280940-.https://doi.org/10.1371/journal.pone.0280940
- Dzenopoljac, A., Dzenopoljac, V., Muhammed, S., Abidi, O., & Kraus, S. (2024). Intra-organizational knowledge sharing, ambidexterity and firm performance: evaluating the role of knowledge quality. Journal of Knowledge Management, 28(11), 132–155. https://doi.org/10.1108/JKM-06-2023-0533/FULL/PDF
- Ebrashi, R. El, & Darrag, M. (2017). Social entrepreneurs’ strategies for addressing institutional voids in developing markets. European Journal of International Management, 11(3), 325–346.https://doi.org/10.1504/EJIM.2017.083876
- Erkoreka, M., & Hernando-Pérez, J. (2023). Decentralization: A handicap in fighting the COVID-19 pandemic? The response of the regional governments in Spain. Public Administration and Development, 43(2), 129–140.https://doi.org/10.1002/PAD.1988
- Fotaki, M., & Hyde, P. (2015). Organizational blind spots: Splitting, blame and idealization in the National Health Service. Human Relations, 68(3), 441–462. https://doi.org/10.1177/0018726714530012
- Gallo, P., & Gené-Badia, J. (2013). Cuts drive health system reforms in Spain. Health Policy, 113(1), 1–7.https://doi.org/https://doi.org/10.1016/j.healthpol.2013.06.016
- Gao, C., Zuzul, T., Jones, G., & Khanna, T. (2017). Overcoming institutional voids: A reputation-based view of long-run survival. Strategic Management Journal, 38(11), 2147–2167.https://doi.org/https://doi.org/10.1002/smj.2649
- Gaviria-Marin, M., Merigo, J. M., & Popa, S. (2018). Twenty years of the Journal of Knowledge Management: A bibliometric analysis. Journal of Knowledge Management, 22(8), 1655–1687.https://doi.org/10.1108/JKM-10-2017-0497/FULL/XML
- Gillespie, A., & Reader, T. W. (2018). Patient-centered insights: Using health care complaints to reveal hot spots and blind spots in quality and safety. The Milbank Quarterly, 96(3), 530–567.https://doi.org/10.1111/1468-0009.12338
- Goode, S., & Lacey, D. (2022). Exploiting organisational vulnerabilities as dark knowledge: conceptual development from organisational fraud cases. Journal of Knowledge Management, 26(6), 1492–1515. https://doi.org/10.1108/JKM-01-2021-0053/FULL/XML
- Global Reporting Initiative. (2020). Strong backing for EU ambition to drive transparency. In GRI ready to support European reporting standards on sustainability impacts.https://www.globalreporting.org/news/news-center/gri-backs-mandatory-eu-reporting-on-sustainability-impacts/
- Haeckel, S. H. (2004). Peripheral vision: Sensing and acting on weak signals making meaning out of apparent noise: The need for a new managerial framework. Long Range Planning, 37(2), 181–189.https://doi.org/10.1016/j.lrp.2004.01.006
- Haney, S., Rowland, P., & Ginsburg, S. (2022). Patients’ perspectives on medical students’ professionalism: Blind spots and opportunities. Medical Education, 56(7), 724-735. https://doi.org/10.1111/medu.14735
- Hart, P. (1991). Irving L. Janis’ victims of groupthink. Political Psychology, 12(2), 247–278. https://doi.org/10.2307/3791464
- Hujala, T., & Laihonen, H. (2021). Effects of knowledge management on the management of health and social care: A systematic literature review. Journal of Knowledge Management, 25(11), 203–221.https://doi.org/10.1108/JKM-11-2020-0813/FULL/PDF
- Hujala, T., & Laihonen, H. (2022). Knowledge management in a regional integrated health and social care system. Journal of Integrated Care, 31(5), 15–28. https://doi.org/10.1108/JICA-06-2022-0032/FULL/PDF
- Ilmola, L., & Kuusi, O. (2006). Filters of weak signals hinder foresight: Monitoring weak signals efficiently in corporate decision-making. Futures, 38(8), 908–924. https://doi.org/https://doi.org/10.1016/j.futures.2005.12.019
- Janis, I. L., & Hart, P. (1991). Classics in political psychology victims of Groupthink. Political Psychology.
- Klammer, A., & Gueldenberg, S. (2019). Unlearning and forgetting in organizations: a systematic review of literature. Journal of Knowledge Management, 23(5), 860–888. https://doi.org/10.1108/JKM-05-2018-0277/FULL/XML
- Kosklin, R., Lammintakanen, J., & Kivinen, T. (2023). Knowledge management effects and performance in health care: A systematic literature review. Knowledge Management Research & Practice, 21(4), 738–748.https://doi.org/10.1080/14778238.2022.2032434
- Kruse, C. S., Frederick, B., Jacobson, T., & Monticone, D. K. (2017). Cybersecurity in healthcare: A systematic review of modern threats and trends. Technology and Health Care, 25(1), 1–10.https://doi.org/10.3233/THC-161263
- Kühl, S. (2020). The blind spots in theory U: The Reconstruction of a (change-) management fashion. Journal of Change Management, 20(4), 314–321. https://doi.org/10.1080/14697017.2020.1744883
- Laihonen, H., Kork, A. A., & Sinervo, L. M. (2024). Advancing public sector knowledge management: Towards an understanding of knowledge formation in public administration. Knowledge Management Research & Practice, 22(3), 223–233. https://doi.org/10.1080/14778238.2023.2187719
- Larwood, L., & Whitaker, W. (1997). Managerial myopia: Self-serving biases in organizational planning. Journal of Applied Psychology, 62(2), 194–198.
- Latukha, M., Shagalkina, M., Mitskevich, E., & Strogetskaya, E. (2022). From brain drain to brain gain: The agenda for talent management in overcoming talent migration from emerging markets. The International Journal of Human Resource Management, 33(11), 2226–2255.https://doi.org/10.1080/09585192.2021.1949374
- Levinthal, D. A., & March, J. G. (1993). The myopia of learning. Strategic Management Journal, 14(2), 95-112.https://doi.org/10.1002/smj.4250141009
- Mair, J., & Marti, I. (2009). Entrepreneurship in and around institutional voids: A case study from Bangladesh. Journal of Business Venturing, 24(5), 419–435. https://doi.org/10.1016/J.JBUSVENT.2008.04.006
- Mair, J., Martí, I., & Ventresca, M. J. (2012). Building inclusive markets in rural Bangladesh: How intermediaries work institutional voids. Academy of Management Journal, 55(4), 819–850.https://doi.org/10.5465/AMJ.2010.0627
- Mavin, S., Bryans, P., & Waring, T. (2004). Unlearning gender blindness: New directions in management education. Management Decision, 42(3/4), 565–578. https://doi.org/10.1108/00251740410522287
- Meissner, P., Brands, C., & Wulf, T. (2017). Quantifiying blind spots and weak signals in executive judgment: A structured integration of expert judgment into the scenario development process. International Journal of Forecasting, 33(1), 244–253. https://doi.org/10.1016/j.ijforecast.2015.08.002
- Morsø, L., Birkeland, S., Walløe, S., Gudex, C., Brabrand, M., Mikkelsen, K. L., & Bogh, S. B. (2022). Compensation claims in Danish emergency care: Identifying Hot spots and blind spots in the quality of care. The Joint Commission Journal on Quality and Patient Safety, 48(5), 271–279.https://doi.org/10.1016/J.JCJQ.2022.01.010
- Motta, M., Stecula, D., & Farhart, C. (2020). How right-leaning media coverage of COVID-19 facilitated the spread of misinformation in the early stages of the pandemic in the U.S. Canadian Journal of Political Science/Revue Canadienne de Science Politique, 53(2), 335–342.https://doi.org/10.1017/S0008423920000396
- Natarajan, R., & Kumar, J. A. (2025). Knowledge sharing to learn from error: a case study in a professional service triad. VINE Journal of Information and Knowledge Management Systems, 55(2), 310–326.https://doi.org/10.1108/VJIKMS-07-2022-0223/FULL/XML
- OCDE. (2023). The country health profile 2023. State of Health in the EU Spain, 1–24. https://doi.org/10.1787/71d029b2-en
- O’Dowd, E., Lydon, S., Lambe, K., Rudland, C., Hilton, A., & O’Connor, P. (2022). Identifying hot spots for harm and blind spots across the care pathway from patient complaints about general practice. Family Practice, 39(4), 579–585. https://doi.org/10.1093/FAMPRA/CMAB109
- OECD. (2024). OECD Health Statistics 2024.Https://Www.Oecd.Org/En/Data/Datasets/Oecd-Health-Statistics.Html.
- O’Malley, A. S., Grossman, J. M., Cohen, G. R., Kemper, N. M., & Pham, H. H. (2010). Are electronic medical records helpful for care coordination? Experiences of physician practices. Journal of General Internal Medicine, 25(3), 177–185.https://doi.org/10.1007/S11606-009-1195-2
- Ortuzar, I., Renart, G., & Xabadia, A. (2021). Effects of public healthcare budget cuts on life satisfaction in Spain. Social Indicators Research, 156(1), 311–337. https://doi.org/10.1007/s11205-021-02624-8
- Otero-García, L., Mateos, J. T., Esperato, A., Llubes-Arrià, L., Regulez-Campo, V., Muntaner, C., & Legido-Quigley, H. (2023). Austerity measures and underfunding of the spanish health system during the COVID-19 pandemic—Perception of healthcare staff in Spain. International Journal of Environmental Research and Public Health, 20(3), 2594.https://doi.org/10.3390/IJERPH20032594
- Palepu, K. G., & Khanna, T. (1998). Institutional voids and policy challenges in emerging markets. The Brown Journal of World Affairs, 5(1), 71–78.http://www.jstor.org/stable/24589954
- Papadimos, T., Soghoian, S., Nanayakkara, P., Singh, S., Miller, A., Saddikuti, V., Jayatilleke, A., Dubhashi, S., Firstenberg, M., Dutta, V., Chauhan, V., Sharma, P., Galwankar, S., Garg, M., Taylor, N., & Stawicki, S. P. (2020). COVID-19 blind spots: A consensus statement on the importance of competent political leadership and the need for public health cognizance. Journal of Global Infectious Diseases, 12(4), 167. https://doi.org/10.4103/JGID.JGID_397_20
- Parmigiani, A., & Rivera-Santos, M. (2015). Sourcing for the base of the pyramid: Constructing supply chains to address voids in subsistence markets. Journal of Operations Management, 33–34, 60–70.https://doi.org/10.1016/J.JOM.2014.10.007
- Pedrero-García, E. (2017). Health education in the Spanish education system. SHS Web of Conferences, 37, 01066.https://doi.org/10.1051/shsconf/20173701066
- Pepple, D., Makama, C., & Okeke, J. P. (2022). Knowledge management practices: A public sector perspective. Journal of Business Research, 153, 509–516. https://doi.org/10.1016/J.JBUSRES.2022.08.041
- Pina e Cunha, M., & Chia, R. (2007). Using teams to avoid peripheral blindness. Long Range Planning, 40(6), 559–573.https://doi.org/10.1016/j.lrp.2007.08.004
- Prieto-Herraez, S., González-Arteaga, T., & Calle, R. de A. (2020). Public Healthcare: Citizen’s Preferences in Spain. Healthcare, 8(4), 724-735. https://doi.org/10.3390/healthcare8040467
- Proeger, T. (2020). Knowledge spillovers and absorptive capacity—Institutional evidence from the “German Mittelstand.” Journal of the Knowledge Economy, 11(1), 211–238. https://doi.org/10.1007/S13132-018-0539-8/TABLES/6
- Razzaq, S., Shujahat, M., Hussain, S., Nawaz, F., Wang, M., Ali, M., & Tehseen, S. (2019). Knowledge management, organizational commitment and knowledge-worker performance: The neglected role of knowledge management in the public sector. Business Process Management Journal, 25(5), 923–947.https://doi.org/10.1108/BPMJ-03-2018-0079/FULL/XML
- Rodrik, D. (2011). The globalization paradox: Why global markets, states, and democracy can’t coexist. OUP Oxford.
- Romanelli, M. (2017). Towards sustainable health care organizations. Management Dynamics in the Knowledge Economy, 5(3), 377–395.https://doi.org/10.25019/MDKE/5.3.04
- Sánchez-Polo, M.-T., Cegarra-Navarro, J.-G., Cillo, V., & Wensley, A. (2019). Overcoming knowledge barriers to health care through continuous learning. Journal of Knowledge Management, 23(3), 508–526.https://doi.org/10.1108/JKM-10-2018-0636
- Schwenk, C. R. (1984). Cognitive simplification processes in strategic decision‐making. Strategic Management Journal, 5(2), 111-128. https://doi.org/10.1002/smj.4250050203
- Scopelliti, I., Min, H. L., McCormick, E., Kassam, K. S., & Morewedge, C. K. (2017). Individual differences in correspondence bias: Measurement, consequences, and correction of biased interpersonal attributions. Management Science, 64(4), 1879–1910. https://doi.org/10.1287/MNSC.2016.2668
- Scopelliti, I., Morewedge, C. K., McCormick, E., Min, H. L., Lebrecht, S., & Kassam, K. S. (2015). Bias blind spot: Structure, measurement, and consequences. Management Science, 61(10), 2468–2486.https://doi.org/10.1287/MNSC.2014.2096
- Seo, H. J., Kang, S. J., & Baek, Y. J. (2020). Managerial myopia and short-termism of innovation strategy: Financialisation of Korean firms. Cambridge Journal of Economics, 44(6), 1197–1220.https://doi.org/10.1093/cje/beaa023
- Smith, N. C., Drumwright, M. E., & Gentile, M. C. (2010). The new marketing myopia. Journal of Public Policy & Marketing, 29(1), 4–11.https://doi.org/10.1509/jppm.29.1.4
- Soto-Acosta, P., & Cegarra-Navarro, J. G. (2016). New ICTs for Knowledge management in organizations. Journal of Knowledge Management, 20(3), 417–422. https://doi.org/10.1108/JKM-02-2016-0057/FULL/XML
- Tackett, S., Steinert, Y., Whitehead, C. R., Reed, D. A., & Wright, S. M. (2022). Blind spots in medical education: How can we envision new possibilities? Perspectives on Medical Education, 11(6), 365–370.https://doi.org/10.1007/S40037-022-00730-Y/METRICS
- Thompson, D. (2008a). Counter-knowledge. Atlantic Books.
- Timiyo, A. J., & Foli, S. (2025). Knowledge leakage through social networks: a review of existing gaps, strategies for mitigating potential risk factors and future research direction. VINE Journal of Information and Knowledge Management Systems, 55(2), 511–532.https://doi.org/10.1108/VJIKMS-12-2021-0313/FULL/XML
- Tulving, E. (2002). Episodic memory: From mind to brain. Annual Review of Psychology, 53, 1-25.https://doi.org/10.1146/annurev.psych.53.100901.135114
- van Veen, B. L., & Ortt, J. R. (2021). Unifying weak signals definitions to improve construct understanding. Futures, 134, 102837. https://doi.org/https://doi.org/10.1016/j.futures.2021.102837
- Webb, J. W., Khoury, T. A., & Hitt, M. A. (2019). The influence of formal and informal institutional voids on entrepreneurship. Entrepreneurship Theory and Practice, 44(3), 504–526.https://doi.org/10.1177/1042258719830310
- Wiegand, W. A. (1999). Tunnel vision and blind spots. The Library Quarterly, 69(1), 1–32.
- World Economic Forum. (2020). COVID-19 pandemic shows we must reduce our blind spots to risk. Forbes.https://www.forbes.com/sites/worldeconomicforum/2020/03/23/
- Zajac, E. J., & Bazerman, M. H. (1991). Blind spots in industry and competitor analysis: implications of interfirm (Mis)perceptions for strategic decisions. The Academy of Management Review, 16(1), 37–56.https://doi.org/10.2307/258606