References
- Adams, S. M. & Zanzi, A. 2005. The consulting career in transition: from partnership to corporate. Career Development International, 10, 325-338.
- Appelbaum, S. H. & Steed, A. J. 2005. The critical success factors in the client-consulting relationship. The Journal of Management Development, 24, 68-93.
- Berry, L. L., Wall, E. A. & Carbone, L. P. 2006. Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing. The Academy of Management Perspectives, 20, 43-57.
- Broschak, J. P. 2015. Client Relationships in Professional Service Firms. In: Empson, L., Muzio, D., Broschak, J. P. & Hinings, C. R. (eds.) The Oxford handbook of professional service firms. Oxford: OUP.10.1093/oxfordhb/9780199682393.013.4
- Chelliah, J. 2011. The Psychodynamics of the Client-Consultant Relationship. International Journal of Business and Information, 5, 135-150.
- Currall, S. C. & Epstein, M. J. 2003. The Fragility of Organizational Trust:: Lessons From the Rise and Fall of Enron. Organizational Dynamics, 32, 193-206.
- Czerniawska, F. 2003. The Intelligent Client: Managing your Management Consultant, London, Hodder & Stoughton.
- Deakin, S. & Konzelmann, S., J. 2003. After Enron: An Age of enlightenment? Organization, 10, 583-587.
- Delong, T. J., Gabarro. J. J. & Lees, R. J. 2007. When Professionals Have To Lead. A New Model for High Performance, Boston, Mass, Harvard Business School Press.
- Dowling, D. W. 2009. Conversation: Orit Gadiesh. Harvard Business Review, 87, 23.
- Edvardsson, B. 1990. Management Consulting: Towards a Successful Relationship. International Journal of Service Industry Management, 1, 4-19.
- Empson, L., Muzio, D., Broschak, J. P. & Hinings, C. R. (eds.) 2015. The Oxford handbook of professional service firms, Oxford, United Kingdom: Oxford University Press.10.1093/oxfordhb/9780199682393.001.0001
- Ernst, B. & Kieser, A. 2000. In Search of Explanations for the Consulting Explosion. A Critical Perspective on Managers’ Decisions to Contract a Consultancy.
- Fischer, A., Sieg, J. H., Wallin, M. W. & Krogh, G. v. 2014. What motivates professional service firm employees to nurture client dialogues? Service Industries Journal, 34, 399-421.
- Flanagan, P., Johnston, R. & Talbot, D. 2005. Customer confidence: the development of a “pre-experience” concept. International Journal of Service Industry Management, 16, 373-384.
- Giannakis, M. 2011. Management of service supply chains with a service-oriented reference model: the case of management consulting. Supply Chain Management, 16, 346-361.
- Handley, K., Clark, T., Fincham, R. & Sturdy, A. 2007. Researching Situated Learning: Participation, Identity and Practices in Client-Consultant Relationships. Management Learning, 38, 173-191.
- Hansen, M., T., Nohria, N. & Tierney, T. 1999. What’s your strategy for managing knowledge? Harvard Business Review, 77, 106-116.
- Healy, P., M. & Palepu, K. G. 2003. The Fall of Enron. The Journal of Economic Perspectives, 17, 3-26.
- Hill, J., Eckerd, S., Wilson, D. & Greer, B. 2009. The effect of unethical behavior on trust in a buyer-supplier relationship: The mediating role of psychological contract violation. Journal of Operations Management, 27, 281-293.
- Höner, D. & Mohe, M. 2009. Behind clients’ doors: What hinders client firms from “professionally” dealing with consultancy? Scandinavian Journal of Management, 25, 299-312.
- Kipping, M. 2002. Trapped in Their Wave: The Evolution of Management Consultancies. In: Clark, T. & Fincham, R. (eds.) Critical Consulting: New Perspectives on the Advice Management Industry. Oxford: Blackwell.
- Ko, D.-G. 2010. Consultant competence trust doesn’t pay off, but benevolent trust does! Managing knowledge with care. Journal of Knowledge Management, 14, 202-213.
- Lowendahl, B., R., Revang, O. & Fosstenlokken, S., M. 2001. Knowledge and value creation in professional service firms: A framework for analysis. Human Relations, 54, 911-931.
- Maister, D. H. 2003. Managing the Professional Service Firm, London, Simon & Schuster UK Ltd.
- Maister, D. H., Green, C. H. & Galford, R. M. 2000. The trusted advisor, New York, Free Press.
- Marketline 2018. Management & Marketing Consultancy in the United Kingdom. Marketline Industry Profile. London: Marketline.
- Matthias, O. 2018. The ‘World’s Newest Profession’ is no longer dispensable; what does it mean for consultancy firms? Management Consulting Journal, 1, 7-8.
- Mohe, M. & Seidl, D. 2011. Theorizing the client—consultant relationship from the perspective of social-systems theory. Organization, 18, 3-22.
- Muzio, D., Kirkpatrick, I. & Kipping, M. 2010. Professionalism without professions: The case of management consultancy in the UK. CERIC Working Paper Leeds: Centre for Employment Relations Innovation and Change, Leeds University Business School.
- O’Mahoney, J. 2007. Disrupting identity: trust and angst in management consulting. In: Bolton, S. & Houlihan, M. (eds.) Searching for the Human in Human Resource Management. Basingstoke: Palgrave Macmillan.10.1007/978-1-137-02023-9_15
- O’Mahoney, J. & Markham, C. 2013. Management consultancy, Oxford, Oxford University Press.
- Ostrom, A. L., Parasuraman, A., Bowen, D. E., Patrício, L. & Voss, C. A. 2015. Service Research Priorities in a Rapidly Changing Context. Journal of Service Research, 18, 127-159.
- Patterson, P. G. 2000. A Contingency Approach to Modeling Satisfaction with Management Consulting Services. Journal of Service Research, 3, 138-153.
- Pemer, F. & Werr, A. 2013. The Uncertain Management Consulting Services Client. International Studies of Management and Organization, 43, 22-40.
- Richter, A. & Niewiem, S. 2009. Knowledge transfer across permeable boundaries: An empirical study of clients’ decisions to involve management consultants. Scandinavian Journal of Management, 25, 275-288.
- Richter, A. & Schmidt, S., L. 2006. ANTECEDENTS OF THE PERFORMANCE OF MANAGEMENT CONSULTANTS**. Schmalenbach Business Review : ZFBF, 58, 365-391.
- Schwarz, M. 2004. Knowing in practice: How consultants work with clients to create, share and apply knowledge? Academy of Management Best Conference Paper Proceedings. New Orleans: Academy of Management.10.5465/ambpp.2004.13862582
- Scott, R. & Matthias, O. 2018. Consulting in the public sector. In: Manville, G., Matthiass, O. & Campbell, J. (eds.) Management Consultancy Insights and Real Consultancy Projects. Abingdon, Oxon: Routledge.10.4324/9781315593425-8
- Stumpf, S. A. & Longman, R. A. 2000. The Ultimate Consultant: building long-term, exceptional value client relationships. Career Development International, 5, 124-134.
- Susskind, R. & Susskind, D. 2017. The Future of the Professions. How Technology Will Transform the Work of Human Experts, Oxford, OUP.10.1016/S2155-8256(17)30099-6
- Werr, A. & Pemer, F. 2007. Purchasing management consulting services—From management autonomy to purchasing involvement. Journal of Purchasing and Supply Management, 13, 98-112.