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Research on AI-driven innovations and services in academic libraries: A bibliometric and systematic literature review Cover

Research on AI-driven innovations and services in academic libraries: A bibliometric and systematic literature review

Open Access
|Jun 2025

Figures & Tables

Figure 1.

Data filtering and screening using PRISMA flowchart.
Data filtering and screening using PRISMA flowchart.

Figure 2.

Outline of the research methodology.
Outline of the research methodology.

Figure 3.

Annual growth trend on AI applications and tools in academic libraries from 2014 to 2024.
Annual growth trend on AI applications and tools in academic libraries from 2014 to 2024.

Figure 4.

The dynamic evolution of research output and its citation impact over time.
The dynamic evolution of research output and its citation impact over time.

Figure 5.

Country contributions to citations and publications from 2010 to 2024, (a) total number of articles published by country, (b) total citations by country.
Country contributions to citations and publications from 2010 to 2024, (a) total number of articles published by country, (b) total citations by country.

Figure 6.

Performance graph of the top 15 most productive authors from 2014 to 2024. (a) Author’s production over time; (b) top 15 most globally cited documents.
Performance graph of the top 15 most productive authors from 2014 to 2024. (a) Author’s production over time; (b) top 15 most globally cited documents.

Figure 7.

Scientific source co-citation network.
Scientific source co-citation network.

Figure 8.

Academic libraries’ most pertinent affiliations in AI research.
Academic libraries’ most pertinent affiliations in AI research.

Figure 9.

Distribution of AI in academic libraries papers by the number of authors expressed as a percentage of total publications.
Distribution of AI in academic libraries papers by the number of authors expressed as a percentage of total publications.

Figure 10.

Yearly distribution of single-author and multi-author publications from 2014 to 2024.
Yearly distribution of single-author and multi-author publications from 2014 to 2024.

Figure 11.

One-way ANOVA results comparing mean citation counts between single-authored and multi-authored articles from 2014 to 2024.
One-way ANOVA results comparing mean citation counts between single-authored and multi-authored articles from 2014 to 2024.

Figure 12.

Results of a one-way ANOVA and Kruskal-Wallis test assessing the relationship between the number of authors and the number of citations received by scholarly articles.
Results of a one-way ANOVA and Kruskal-Wallis test assessing the relationship between the number of authors and the number of citations received by scholarly articles.

Figure 13.

Visualization of academic collaboration between the authors
Visualization of academic collaboration between the authors

Figure 14.

Visualization of co-authorship by country.
Visualization of co-authorship by country.

Figure 15.

Three fields plot.
Three fields plot.

Figure 16.

Research topics on AI applications in academic libraries (a) temporal trends (2016-2024), (b) word cloud of author keywords.
Research topics on AI applications in academic libraries (a) temporal trends (2016-2024), (b) word cloud of author keywords.

Figure 17.

The top 50 author keywords in academic library documents about AI applications. Notably, red cluster 1 is followed by blue cluster 2, green cluster 3, purple cluster 4, and yellow cluster 5.
The top 50 author keywords in academic library documents about AI applications. Notably, red cluster 1 is followed by blue cluster 2, green cluster 3, purple cluster 4, and yellow cluster 5.

Figure 18.

Thematic author’s keywords map for AI applications in academic libraries
Thematic author’s keywords map for AI applications in academic libraries

Figure 19.

Academic libraries’ thematic development of AI technology (2014-2024).
Academic libraries’ thematic development of AI technology (2014-2024).

Centrality metrics and cluster membership of authors in the co-authorship network on AI in academic libraries_

NodeClusterBetweennessClosenessPageRank
Adewojo aa (Adewojo et al., 2024)10.0001.0000.083
Amzat ob10.0001.0000.083
Gasparini a (Kautonen & Gasparini, 2024)20.0001.0000.083
Kautonen h20.0001.0000.083
Hervieux s (Hervieux & Wheatley, 2021; Wheatley & Hervieux, 2020)30.0001.0000.083
Wheatley a30.0001.0000.083
Andrews je (Andrews et al., 2021; Yoon et al., 2022)40.0001.0000.083
Yoon j40.0001.0000.083
Fernandez fmh (Fernandez & Ponnusamy, 2015; Provenzano et al., 2024)50.0001.0000.083
Ponnusamy r50.0001.0000.083
Gulati k (Kamal Gulati & Unhelkar, 2024)60.0001.0000.083
Unhelkar b60.0001.0000.083

Author keyword co-occurrence network results_

ClusterBetweennessClosenessPageRankAuthor-Keywords
1 Red (17 items)610.2410.020.216artificial intelligence
122.3360.0140.08machine learning
1.5560.0120.025big data
00.0110.007digital libraries
00.0090.007digital library
00.0110.007information retrieval
00.0110.01academic library
00.0120.019automation
0.1670.0120.019natural language processing
00.0110.007classification
00.0090.007deep learning
00.0120.013virtual assistants
00.0090.007chatbot
00.0110.014cloud computing
00.0110.007ethical considerations
00.0110.016internet of things
00.0120.012robotics
2 Blue (7 items)120.1210.0140.1academic libraries
9.0940.0130.026library services
00.0120.021university libraries
00.0090.015access to information
00.0090.007emerging technologies
00.0120.018librarians
00.0090.014affect of service
3 Green (5 items)3.0950.0120.041ChatGPT
0.6250.0120.026generative AI
00.0120.017AI literacy
00.0120.017information literacy
00.0110.011higher education
4 Purple (5 items)39.50.0080.023artificial intelligence (AI)
360.0120.014libraries
380.0120.019ethics
00.0060.01natural language processing (NLP)
00.0110.012research libraries
5 Yellow (7 items)9.7660.0130.038AI
54.3480.0120.024library
00.0120.024chatbots
00.0110.012academic librarians
0.50.0080.012management
21.6520.0110.017technology
00.0080.008research

Annual publication and citation of AI in academic libraries (2014 to 2024)_

YearTotal PublicationsTotal CitationsTotal Citations per YearMean TPMean TC
20141250250
201531113.670.33
20163394131.33
20174411510.253.75
201866620113.33
201971762625.143.71
2020162514415.692.75
2021111556314.095.73
20222836613713.074.89
2023393463358.878.59
2024711509682.1113.63

Papers found in Scopus until October 2024_

Record IdentifiedSearch Term
ST1ST2ST3ST4ST5
(1) Scopus searches within article title, abstract, keywords417205105480292
(2) Document type criteria (article, conference paper)30116371371183
(3) Only English Language400203100465282
(4) Publication stage: Final384204102473286
(5) Period: 2014-2024386174103449262
Number of articles that have been included in criteria (1)-(5)23713464334153
Number of articles retrieved922
Duplicate articles removed57
Papers irrelevant to the research topic and research aim were removed676
Total number of articles in the bibliometric studies189

The top 15 academic libraries’ co-cited scientific sources on AI applications and tools_

RankingScientific SourceCo-CitationsLinksTotal Link Strength
1Library Hi Tech117181247
2Library Hi Tech News10017836
3The Journal of Academic Librarianship6617712
4Scientometrics4712170
5Journal of Documentation3417485
6Journal of Australian Library and Information Association3418432
7The Electronic Library3316482
8Journal of Library Administration3317319
9Library Management2817327
10College & Research Libraries2718198
11International Journal of Information Management2717177
12Information Technology and Libraries2417332
13Journal of the Association for Information Science and Technology2418258
14Journal of Librarianship and Information Science2417234
15Business Information Review2317340

Top 15 most cited documents on AI applications and tools in academic libraries_

TitleAuthorsJournalTotal CitationsTC per YearNormalized TC
The intelligent library: Thought leaders’ views on the likely impact of artificial intelligence on academic librariesCox, Pinfield, et al. (2019)Library Hi Tech14120.145.61
Artificial intelligence (AI) library services innovative conceptual framework for the digital transformation of university educationOkunlaya et al. (2022)Library Hi Tech9624.007.34
The CLEAR path: A framework for enhancing information literacy through prompt engineeringLo (2023b)The Journal of Academic Librarianship9230.6719.37
UTAUT as a Model for Understanding Intention to Adopt AI and Related Technologies among LibrariansAndrews et al. (2021)The Journal of Academic Librarianship7715.405.46
Artificial intelligence in academic libraries: An environmental scanWheatley & Hervieux (2020)Information Services & Use6110.173.89
Artificial intelligence tools and perspectives of university librarians: An overviewAli et al. (2020)Business Information View549.003.44
Perceptions toward Artificial Intelligence among Academic Library Employees and Alignment with the Diffusion of Innovations’ Adopter CategoriesLund et al. (2020)College & Research Libraries467.672.93
Leaders, practitioners and scientists’ awareness of artificial intelligence in libraries: a pilot studyHarisanty et al. (2024)Library Hi Tech4522.5021.30
How artificial intelligence might change academic library work: Applying the competencies literature and the theory of the professionsCox (2023)Journal of the Association for Information Science and Technology4214.004.73
Perceptions of artificial intelligence: A survey of academic librarians in Canada and the United StatesHervieux & Wheatley (2021)The Journal of Academic Librarianship428.402.98
The Role of Chatbots in Academic Libraries: An Experience-based PerspectiveKaushal & Yadav (2022)Journal of the Australian Library and Information Association399.752.98
Perceptions on adopting artificial intelligence and related technologies in libraries: public and academic librarians in North AmericaYoon et al. (2022)Library Hi Tech379.252.83
Readiness of academic libraries in South Africa to research, teaching and learning support in the Fourth Industrial RevolutionOcholla & Ocholla (2020)Library Management355.832.23
Exploring the implementation of artificial intelligence applications among academic libraries in TaiwanHuang (2024)Library Hi Tech3417.0016.09
Artificial intelligence (AI) application in library systems in Iran: A taxonomy studyAsemi & Asemi (2018)Library Philosophy and Practice293.632.64

Summary of research category with search term queries criterion_

Research CategoryLinked RQsJustification of Search Term (ST) QueriesSearch Term (ST) Queries
RC1: AI-Based Library ServicesRQ1, RQ4, RQ5This category focused on AI tools used in front-facing library services such as cataloging, virtual assistants, book recommendations, and chatbots. The search string ST1 emphasizes keywords like library catalog, AI-powered services, virtual assistant, and chatbot, highlighting efforts to automate and enhance user service delivery within academic libraries.ST1: (AI AND librar* catalog* OR academ* librar*) OR (AI AND librar* service* OR chatbot* OR virtual* assistant*) OR (AI-power* book recommen* OR person* service* AND librar*)
RC2: AI and User Experience in LibrariesRQ1, RQ4, RQ5ST2 captures research on how AI impacts user behavior, personalized content delivery, and digital user experience. Key phrases include user behavior, AI-enhanced user experience, and personal content. This aligns with studies analyzing how AI shapes patron engagement, interface design, and satisfaction within academic libraries.ST2: (user* behav* AND AI OR mach* learn* AND librar*) OR (infoma* retriev* AND AI OR digital* librar*) OR (AI-enhanc* user* experie* OR personal* content* OR academ* resour*)
RC3: AI for Collection ManagementRQ3, RQ4, RQ5This search string (ST3) explores the application of AI in managing and analyzing digital assets, predictive analytics, document digitization, and resource curation. Phrases like digital asset management, predictive analytics, and collection development focus on back-end library functions such as digital archiving, metadata classification, and trend-based resource planning.ST3: (digital asset managem* AND AI OR mach* learn* AND lbirar*) OR (resource* curati* AND classificat* OR predictiv* analytic* AND academ* collect*) OR (predictv* analytic* AND collecti* develop* OR librar* managem*) OR (docum* digitiz* AND AI OR image* recognit* AND universit* archive*) OR (trend* analys* AND collect* enhance* OR librar* collecti* AND AI)
RC4: AI in Library Information Security and Data ManagementRQ2, RQ4, RQ5In academic libraries, ST4 acknowledges the literature that discusses AI’s function in cybersecurity, data integrity, anomaly detection, and user authentication systems. The literature covers anomaly detection, AI-enabled security, and data privacy. Understanding how libraries safeguard their digital spaces and private data about AI technologies requires knowledge of this field.ST4: (data privacy* OR securit* OR encrypt* AND AI OR mach* learn* AND librar* system*) OR (anomaly* detect* OR data securit* AND academ* librar*) OR (user authentica* OR AI-enhance* securit* AND academ* librar*) OR (anamaly* detect* AND user access OR data integrit* AND academ* librar*)
RC5: AI for Research and Academic Support in LibrariesRQ1, RQ3, RQ4, RQ5Studies on artificial intelligence tools support research activities, automated literature reviews, natural language processing, plagiarism detection, and research data management captured by ST5. This group captures the increasing integration of artificial intelligence into academic integrity tools, citation checking, resource discovery, and scholarly support services.ST5: (literature* review* automat* AND AI OR natur* lang* process* AND resear* librar*) OR (resear* data manage* AND mach* learn* OR AI-drive* analy* AND librar*) OR (plagia* detect* AND citat* check* OR academ* integri* AND univers* librar*) OR (digit* content* analy* AND AI OR mach* learn* AND academ* resource*) OR (mach* learn* AND resource* discov* OR digit* librar* collect* AND AI)

Summary of the criteria for irrelevant record exclusion_

Exclusion CategoryDescription
Library Context MismatchEmphasized school and public libraries over academic ones
Superficial Keyword UseIncluded keywords that were not thematically relevant (e.g., AI, library)
Domain IrrelevanceApplications of AI outside of libraries (e.g., health, robotics, engineering)
Non-AI FocusDiscussed digital tools or systems that do not involve machine learning or artificial intelligence
Non-Analytical ContentTheoretical works devoid of models or data
No Library FocusDiscussed educational technology that has nothing to do with the services or operations of libraries
DOI: https://doi.org/10.2478/jdis-2025-0036 | Journal eISSN: 2543-683X | Journal ISSN: 2096-157X
Language: English
Page range: 146 - 196
Submitted on: Feb 4, 2025
Accepted on: May 30, 2025
Published on: Jun 17, 2025
Published by: Chinese Academy of Sciences, National Science Library
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2025 Pachisa Kulkanjanapiban, Tipawan Silwattananusarn, Maya Lambovska, published by Chinese Academy of Sciences, National Science Library
This work is licensed under the Creative Commons Attribution 4.0 License.