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Customer Satisfaction and Switching Intentions of Banking Services End-Users in Montenegro Cover

Customer Satisfaction and Switching Intentions of Banking Services End-Users in Montenegro

Journal of Central Banking Theory and Practice
Volume 12 (2023): Issue 1 (January 2023)
By: Milorad Jovović,  Nikola Mišnić,  Bojan Pejović and  Marija Mijušković  
Open Access
|Jan 2023

Authors

Milorad Jovović

misko@ucg.ac.me

Faculty of Economics Podgorica, University of Montenegro, Podgorica, Montenegro

Nikola Mišnić

n.misnic@ucg.ac.me

Faculty of Economics Podgorica, University of Montenegro, Podgorica, Montenegro

Bojan Pejović

bojan.p@ucg.ac.me

Faculty of Economics Podgorica, University of Montenegro, Podgorica, Montenegro

Marija Mijušković

mijuskovic_marija@yahoo.com

Finance plus, Podgorica, Montenegro
DOI: https://doi.org/10.2478/jcbtp-2023-0003 | Journal eISSN: 2336-9205
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Language: English
Page range: 45 - 56
Submitted on: May 12, 2022
|
Accepted on: Aug 28, 2022
|
Published on: Jan 19, 2023
Published by: Central Bank of Montenegro
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year
Keywords:
Customer satisfaction,
Switching intentions,
Customer retention,
Customer defection,
banking
Related subjects:
Business and economics,
Business management,
Business management, other

© 2023 Milorad Jovović, Nikola Mišnić, Bojan Pejović, Marija Mijušković, published by Central Bank of Montenegro
This work is licensed under the Creative Commons Attribution 4.0 License.

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