Customer Satisfaction and Switching Intentions of Banking Services End-Users in Montenegro
Authors
Milorad Jovović
Faculty of Economics Podgorica, University of Montenegro, Podgorica, Montenegro
Nikola Mišnić
Faculty of Economics Podgorica, University of Montenegro, Podgorica, Montenegro
Bojan Pejović
Faculty of Economics Podgorica, University of Montenegro, Podgorica, Montenegro
DOI: https://doi.org/10.2478/jcbtp-2023-0003 | Journal eISSN: 2336-9205
Language: English
Page range: 45 - 56
Submitted on: May 12, 2022
Accepted on: Aug 28, 2022
Published on: Jan 19, 2023
Published by: Central Bank of Montenegro
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year
Keywords:
Related subjects:
© 2023 Milorad Jovović, Nikola Mišnić, Bojan Pejović, Marija Mijušković, published by Central Bank of Montenegro
This work is licensed under the Creative Commons Attribution 4.0 License.