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Towards Better Data for Better Development Outcomes: A “lean” DFL survey tool to measure digital and financial literacy globally*

Open Access
|Apr 2025

Figures & Tables

Figure 1:

Smartphone Access and Internet Usage (Weekly) by % of Respondents
Smartphone Access and Internet Usage (Weekly) by % of Respondents

Figure 2:

Respondents who "Feel that Technology is Leaving me Behind"
Respondents who "Feel that Technology is Leaving me Behind"

Figure 3:

Respondents who Faced Fraud or Account Issues
Respondents who Faced Fraud or Account Issues

Figure 4:

DFL Roadmap 2024, Central Bank of Samoa
DFL Roadmap 2024, Central Bank of Samoa

Financial Product and Service Ownership by Country

Bank/Current AccountPayment Card5Mobile Wallet
Fiji Papua62%86%78%
New Guinea49%48%10%
Samoa40%27%24%
Solomon Islands45%7%4%
Timor-Leste48%46%24%
Tonga54%32%4%
Vanuatu53%40%9%

Mean Total Scores by Gender and Locality

CountryUrban MenRural MenUrban WomenRural Women
Fiji Papua23.3824.5527.5724.52
New Guinea24.9919.6222.9518.92
Samoa22.9922.5724.0721.24
Solomon Islands25.1818.8022.5118.47
Timor-Leste22.1818.8022.5118.47
Tonga23.4123.2123.5522.53
Vanuatu27.2323.6223.7720.96

Mean Scores in Four Areas for Countries Surveyed

CountryDigitalizationFinancial CompetenciesDigital Financial CompetenciesDFS OutcomesTotal
Points possible181391252
Fiji Papua7.977.653.977.2226.81
New Guinea6.157.162.944.8821.13
Samoa6.956.873.445.1422.41
Solomon Islands6.357.663.274.7222.00
Timor-Leste5.427.083.384.5920.47
Tonga6.877.194.184.9823.22
Vanuatu6.997.683.365.0523.08

Overall Scores by Educational Attainment and Work Status

CountryMiddle School or lessSecondary SchoolUniversitySelf-EmploymentFormal Employment
Fiji Papua20.7825.8131.3125.9629.26
New Guinea17.7423.3226.8820.7126.17
Samoa19.0521.7125.4522.7224.69
Solomon Islands19.3223.8427.1021.8625.46
Timor-Leste16.6722.0826.5619.6523.93
Tonga20.6023.3626.7724.7726.87
Vanuatu20.8025.9523.7322.9623.08

j_irfc-2024-0008_uatab_001

DigitalizationFinancial Competencies
Maximum achievable score of 18 points, with a focus on access to digital devices, digital activities performed, Internet access and online activities, awareness of and participation in safe digital/online practices.Maximum achievable score of 13 points, with a focus on engagement with financial safeguards (e.g., budgeting and savings behaviours) and financial knowledge (e.g., basic understanding of the concept of inflation, how borrowing impacts MSME profitability, etc.).
Digital Financial CompetenciesDigital Financial Outcomes
Maximum achievable score of 9 points, with a focus on commonly held beliefs about digital financial services and behaviors (both practices for keeping financial information safe online and use of DFS for money management).Maximum achievable score of 21 points, with a focus on positive and negative outcomes associated with use of mobile or online financial services, including current financial circumstances and the impact of DFS services on financial well-being.

Total Number of Respondents per Country with Percentage Male and Female

CountryWomenMenN
Fiji49%51%1,678
Papua New Guinea48%52%1,587
Samoa49%51%1,216
Solomon Islands49%51%1,540
Timor-Leste49%51%1,631
Tonga49%51%1,212
Vanuatu50%50%1,212
DOI: https://doi.org/10.2478/irfc-2024-0008 | Journal eISSN: 2508-464X | Journal ISSN: 2508-3155
Language: English
Page range: 45 - 56
Submitted on: Aug 27, 2024
Accepted on: Dec 26, 2024
Published on: Apr 4, 2025
Published by: International Academy of Financial Consumers
In partnership with: Paradigm Publishing Services

© 2025 Jessica Massie, Caz Tebbutt, Adele Atkinson, Yaa Asamoah Boateng, published by International Academy of Financial Consumers
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.