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The impact of enterprises’ social media activities on Generation Z’s purchasing decisions Cover

The impact of enterprises’ social media activities on Generation Z’s purchasing decisions

Open Access
|Dec 2025

Figures & Tables

Figure 1.

Assessment of enterprises’ activities on social media impacting purchase decisions of Gen Z respondents –results of studies conducted in Poland and Great Britain in 2023. a. Publishing information about what is new in the offer; b. Presenting an application of a specific product/service; c. Publishing information about special offers; d. Presenting a test carried out by an expert; e. Recommendation from a known person; f. Participation in a competition; g. Receiving a discount coupon; h. Making the wall available for asking questions; i. An enterprise’s positive image; j. Social responsibility, social campaigns. where – 1 means the least impact, 5 – means the biggest impact.
Source: Own work.
Assessment of enterprises’ activities on social media impacting purchase decisions of Gen Z respondents –results of studies conducted in Poland and Great Britain in 2023. a. Publishing information about what is new in the offer; b. Presenting an application of a specific product/service; c. Publishing information about special offers; d. Presenting a test carried out by an expert; e. Recommendation from a known person; f. Participation in a competition; g. Receiving a discount coupon; h. Making the wall available for asking questions; i. An enterprise’s positive image; j. Social responsibility, social campaigns. where – 1 means the least impact, 5 – means the biggest impact. Source: Own work.

Figure 2.

Assessment of the impact of enterprises’ publishing information about special offers on social media on Gen Zers’ purchase decisions by the respondent’s gender in Poland in 2023.
Source: Own work.
Assessment of the impact of enterprises’ publishing information about special offers on social media on Gen Zers’ purchase decisions by the respondent’s gender in Poland in 2023. Source: Own work.

Figure 3.

Assessment of the impact of receiving a discount coupon on social media on Gen Zers’ purchase decisions by the respondent’s gender in Poland in 2023.
Source: Own work.
Assessment of the impact of receiving a discount coupon on social media on Gen Zers’ purchase decisions by the respondent’s gender in Poland in 2023. Source: Own work.

Figure 4.

Assessment of the impact of social responsibility/social campaigns run by enterprises on social media on Gen Zers’ purchase decisions by the respondent’s gender in Poland in 2023.
Source: Own work.
Assessment of the impact of social responsibility/social campaigns run by enterprises on social media on Gen Zers’ purchase decisions by the respondent’s gender in Poland in 2023. Source: Own work.

Figure 5.

Assessment of the impact of enterprises’ publishing information about what is new in the offer on social media on Gen Zers’ purchase decisions by the respondents’ gender in Great Britain in 2023.
Source: Own work.
Assessment of the impact of enterprises’ publishing information about what is new in the offer on social media on Gen Zers’ purchase decisions by the respondents’ gender in Great Britain in 2023. Source: Own work.

Figure 6.

Assessment of the impact of receiving a discount coupon on social media on Gen Zers’ purchase decisions by the respondents’ gender in Great Britain in 2023.
Source: Own work.
Assessment of the impact of receiving a discount coupon on social media on Gen Zers’ purchase decisions by the respondents’ gender in Great Britain in 2023. Source: Own work.

Figure 7.

Spearman’s rank correlation coefficient displaying the relationship between the rating of an enterprise’s positive image on social media and the respondent’s place of residence in Poland in 2023.
Source: Own work.
Spearman’s rank correlation coefficient displaying the relationship between the rating of an enterprise’s positive image on social media and the respondent’s place of residence in Poland in 2023. Source: Own work.

Figure 8.

Spearman’s rank correlation coefficient revealing the relationship between the rating of enterprises making the wall available for asking questions and the respondent’s place of residence in Great Britain in 2023.
Source: Own work.
Spearman’s rank correlation coefficient revealing the relationship between the rating of enterprises making the wall available for asking questions and the respondent’s place of residence in Great Britain in 2023. Source: Own work.

Figure 9.

Spearman’s rank correlation coefficient displaying the relationship between the rating of enterprises’ social responsibility on social media and the respondent’s place of residence in Great Britain in 2023.
Source: Own work.
Spearman’s rank correlation coefficient displaying the relationship between the rating of enterprises’ social responsibility on social media and the respondent’s place of residence in Great Britain in 2023. Source: Own work.

Results of the Mann–Whitney U test examining the relationship between assessments of enterprises’ social media activities impacting purchase decisions and the gender of Gen Z respondents – results of studies conducted in Poland in 2023

VariablesSum of ranks femaleSum of ranks maleUZp
Publishing information about what is new in the offer & gender23,859.5027,821.5011,769.50-1.370.1717
Presenting an application of a specific product/service & gender24,114.5027,566.5012,024.50-1.050.2925
Publishing information about special offers & gender22,935.0028,746.0010,845.00-2.540.0109
Presenting a test carried out by an expert & gender24,596.0027,085.0012,506.00-0.440.6571
Recommendation from a known person & gender23,789.0027,892.0011,699.00-1.440.1489
Participation in a competition & gender23,928.5027,752.5011,838.50-1.260.2064
Receiving a discount coupon & gender22,737.0028,944.0010,647.00-2.760.0058
Making the wall available for asking questions & gender23,563.0028,118.0011,473.00-1.720.0853
An enterprise’s positive image & gender24,233.0027,448.0012,143.00-0.900.3701
Social responsibility, social campaigns & gender23,136.0028,545.0011,046.00-2.270.0231

Results of the Mann–Whitney U test examining the relationship between the assessments of enterprises’ social media activities impacting purchase decisions and the gender of Gen Z respondents – results of studies conducted in Great Britain in 2023

VariablesSum of ranks femaleSum of ranks maleUZp
Publishing information about what is new in the offer & gender17,244.0033,477.0010,104.002.260.0241
Presenting an application of a specific product/service & gender19,348.0031,373.0011,473.00-0.480.6314
Publishing information about special offers & gender18,583.5032,137.5011,443.500.520.6051
Presenting a test carried out by an expert & gender17,626.5033,094.5010,486.501.770.0772
Recommendation from a known person & gender17,523.0033,198.0010,383.001.910.0568
Participation in a competition & gender17,596.5033,124.5010,456.501.800.0713
Receiving a discount coupon & gender16,387.5034,333.509,247.503.340.0007
Making the wall available for asking questions & gender18,137.5032,583.5010,997.501.100.2711
An enterprise’s positive image & gender18,283.5032,437.5011,143.500.910.3620
Social responsibility, social campaigns & gender17,718.5033,002.5010,578.501.650.0988

Spearman’s rank correlation coefficient displaying the relationship between the impact of enterprises’ social media activities on purchasing decisions and the respondents’ place of residence in Poland in 2023

VariablesN of valid onesSpearman’s rank Rt (N-2)p
Publishing information about what is new in the offer & place of residence3210.04520.80880.4192
Presenting an application of a specific product/service & place of residence3210.01310.23460.8146
Publishing information about special offers & place of residence3210.02660.47610.6343
Presenting a test carried out by an expert & place of residence3210.05120.91610.3603
Recommendation from a known person & place of residence3210.06431.15000.2510
Participation in a competition & place of residence3210.06181.10600.2695
Receiving a discount coupon & place of residence3210.02120.37870.7052
Making the wall available for asking questions & place of residence3210.09591.72080.0863
An enterprise’s positive image & place of residence3210.13022.34550.0196
Social responsibility, social campaigns & place of residence3210.05060.90540.3659

Spearman’s rank correlation coefficient displaying the relationship between the impact of enterprises’ activities on social media on purchase decisions and the respondents’ place of residence in Great Britain in 2023

VariablesN of valid onesSpearman’s rank Rt (N-2)p
Publishing information about what is new in the offer & place of residence3180.05420.96530.3351
Presenting an application of a specific product/service & place of residence3180.10091.80250.0724
Publishing information about special offers & place of residence3180.10691.91090.0569
Presenting a test carried out by an expert & place of residence3180.00200.03560.9717
Recommendation from a known person & place of residence3180.02300.40850.6832
Participation in a competition & place of residence3180.05020.89270.3727
Receiving a discount coupon & place of residence3180.10721.91810.0560
Making the wall available for asking questions & place of residence3180.15452.77960.0058
An enterprise’s positive image & place of residence3180.06121.09010.2765
Social responsibility, social campaigns & place of residence3180.11622.07980.0385
DOI: https://doi.org/10.2478/ijme-2024-0042 | Journal eISSN: 2543-5361 | Journal ISSN: 2299-9701
Language: English
Page range: 225 - 240
Published on: Dec 3, 2025
Published by: Warsaw School of Economics
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2025 Olga Ławińska, Anna Korombel, published by Warsaw School of Economics
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.