References
- Adams, J., Hiller-Brown, F., Moore, H., Lake, A., Araujo-Soares, V., White, M., & Summerbell C. (2016). Searching and synthesising ‘grey literature’ and ‘grey information’ in public health: critical reflections on three case studies. Systematic Reviews, 5(1), 1–11.
- Allen, R. S., & Kilmann, R. H. (2001). The role of the reward system for a total quality management based strategy. Journal of Organizational Change Management, 14(2), 110–131.
- Arshida, M. M. (2012). Critical success factors (CSFs) for TQM implementation: Current status and challenges in Libyan manufacturing companies. GSTF Business Review (GBR), 2(1), 87–91.
- Ashton, J., & Cook Jr., F. (1989). Time to reform job shop manufacturing. Harvard Business Review, 67(2), 106–111.
- Ball, G., Trevino, L., & Sims, J. (1994). Just and unjust punishment: Influences on subordinate performance and citizenship. Academy of Management Journal, 37(2), 299–322.
- Barrett, R. (2015). Small firm training: Just meeting the day-to-day needs of the business. Employee Relations, 37(5), 547–567.
- Bell, R. (2010). Getting the most from your frontline workers: A rule of thumb for observing and rewarding good behavior. Supervision, 71(10), 9–12.
- Bellizzi, J., & Hasty, R. (2000). The effects of hiring decisions on the level of discipline used in response to poor performance. Management Decision, 38(3), 154–159.
- Brooks, A., & Zeitz, G. (1999). The effects of total quality management and perceived justice on organizational commitment of hospital nursing staff. Journal of Quality Management, 4(1), 69.
- Bugdol, M. (2018). A different approach to work discipline: Models, manifestations and methods of behavior modification. Cham: Palgrove Macmillan.
- Bugdol, M., & Bortniczuk, K. (2018). Normatywne i społeczne czynniki wplywające na podejmowanie działań doskonalących w systemie zarządzania jakości. (Normative and social factors influencing the taking of improvement actions in the quality management system) Lublin: UMCS.
- Butterfield, K., Trevino, L., & Ball, G. (1996). Punishment from the manager’s perspective: A grounded investigation and inductive model. Academy of Management Journal, 39(6), 1479–1512.
- Chen, H. (2016). Quality function deployment in failure recovery and prevention. Service Industries Journal, 36(13–14), 615–637.
- Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Hillside: Lawrence Erlbaum Associates.
- Cooper, L. (2012). Discipline and Discharge of public-sector employees: An empirical study of arbitration awards, ABA. Journal of Labor & Employment Law, 27(2), 195–210.
- Craig, J., & Lemon, M. (2008). Perceptions and reality in quality and environmental management systems: A research survey in China and Poland. TQM Magazine, 20(3), 196–208.
- Craswell, J. (2013). Projektowanie badań naukowych. Kraków: UJ.
- Crow, R. (1996). You cannot improve my performance by measuring it!. The Journal for Quality and Participation, 19(1), 62.
- Dal Bó, E., Dal Bó, P., & Di Tella, R. (2006). Plata o plomo? Bribe and punishment in a theory of political influence. American Political Science Review, 100(1), 41–53.
- Dale, G. (2001). Managing quality. Oxford: Blackwell Publishers.
- Davis, A., & Hyndman, K. (2018). An experimental investigation of managing quality through monetary and relational incentives. Management Science, 64(5), 2345–2365.
- Deming, E. (1986). Out of the crisis. Cambridge: MIT Center for Advanced Engineering Study.
- Deming, E. (2012). Nowa ekonomia dla przemysłu, Rządu. Wroclaw: Edukacji, Opexbooks.
- Earnhart, D. (2000). Environmental crime and punishment in the Czech Republic: Penalties against firms and employees. Journal of Comparative Economics, 28(2), 379.
- Easterby-Smith, M., Thorne, R., & Jackson, P. (2015). Management and business research. Los Angeles-Singapore: Sage.
- Fandt P., Labig Jr., C. E., & Urich A. (1990). Evidence and the liking bias: Effects on managers’ disciplinary actions. Employee Responsibilities & Rights Journal, 3(4), 253–265.
- Former Chinese official executed. (2007). MLO: Medical Laboratory Observer, 39(9), 8.
- Frey, F., Adams, G., Pfeffer, J., & Belmi, P. (2023). What we (do not) know about punishment across organizational boundaries. Journal of Management, 49(1), 196–236.
- Garoupa, N. (2007). Optimal law enforcement and criminal organization. Journal of Economic Behavior & Organization, 63(3), 461–474.
- Hackman, J., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40(2), 309–342.
- Herrmann, B., Thöni, C., & Gächter, S. (2008). Antisocial punishment across societies. Science, 319, 1362–1367.
- Ishikawa, K. (1985). What is total quality control? The Japanese way. Englewood Cliffs: Prentice-Hall.
- Ivancevich, J., Lorenzi P., Skinner, S., & Crosby, P. (1994). Management quality and competitiveness. New York: Irwin Ivancevich.
- Jedynak, P., & Bugdol, M. (2020). Bonus for quality of products and services in the TQM concept. The problems of reality and justice. International Journal for Quality Research, 4(2), 717–738.
- Jung, J., Bozeman, B., & Gaughan, M. (2020). Fear in bureaucracy: Comparing public and private sector workers’ expectations of punishment. Administration & Society, 52(2), 233–264.
- Kura, K. M., Shamsudin, F. M., & Chauhan, A. (2015). Does self-regulatory efficacy matter? Effects of punishment certainty and punishment severity on organizational deviance. SAGE Open, 5(2), 1–14.
- Laohavichien, T., Fredendall, L., & Cantrell, R. (2011). A major finding is the importance of the contingent punishment dimension of transactional leadership. International Journal of Operations & Production Management, 31(10), 1048–1070.
- Li, J., Cheng, N., & Hou, W. (2021). Generosity in dictator game and social value orientation predicted the type of costly punishment in ultimatum game. PsyCh Journal, 10(4), 625–634.
- Liao, S., Chang, W., & Wu, C. (2010). Exploring TQM-Innovation relationship in continuing education: A system architecture and propositions. Total Quality Management & Business Excellence, 21(11), 1121–1139.
- Matta, K., Chen, H., & Tama, J. (1998). The information requirements of total quality management. Total Quality Management, 9(6), 445–461.
- Neale, N., Butterfield, K., Goodstein, T., & Tripp, T. (2020). Managers restorative versus punitive responses to employee wrongdoing: A qualitative investigation. Journal of Business Ethics, 161(3), 603–625.
- O’Reilly, C., & Barton, W. (1980). Managing marginal employees: The use of warnings and dismissals. Administrative Science Quarterly, 25, 467–484.
- Oakland, O. (2011). Leadership and policy deployment: The backbone of TQM. Total Quality Management, 22(5), 517–534.
- Osigweh, C. A. B., & Hutchison, W. R. (1990). To punish or not to punish? Employee Relations, 12(3), 27–32.
- Ostaszewski, P. (2000). Procesy warunkowania. In Strelau, J. (Ed.), Psychologia. Podręcznik akademicki (Vol. 2. Psychologia ogólna, pp.97-116). Gdansk: Gdańskie Wydawnictwo Psychologiczne.
- Petit, F. (2009). Linking the customer experience management frameworks to the Deming philosophy of management. Business Renaissance Quarterly, 4(2), 21–40.
- PN-EN ISO 9000:2015 (2016). Systemy zarządzania jakością. Podstawy i terminologia. PKN, Warszawa.
- Podsakoff, P. (1982). Determinants of a supervisor’s use of rewards and punishment: A literature review and suggestions for future research. Organizational Behavior and Human Performance, 29, 58–83.
- Podsakoff, P., Bommer, N., Podsakoff, N., & MacKenzie, S. (2006). Relationships between leader reward and punishment behavior and subordinate attitudes, perceptions, and behaviors: A meta-analytic review of existing and new research. Organizational Behavior & Human Decision Processes, 99(2), 113–142.
- Podsakoff, P., Todor, W., & Skov, R. (1982). Effects of leader contingent and noncontingent reward and punishment behaviors on subordinate performance and satisfaction. Academy of Management Journal, 25(4), 810–821.
- Rubin, R., Bommer, W., & Bachrach, D. (2010). Operant leadership and employee citizenship: A question of trust? Leadership Quarterly, 21(3), 400–408.
- Salvador, R. (2020). Perceived forgiveness climate and punishment of ethical misconduct. Management Decision, 58(5), 797–811.
- Schwepker Jr., C., & Hartline, M. (2005). Managing the ethical climate of customer-contact service employees. Journal of Service Research, 7(4), 377–397.
- Siang, C. (2012). Punishment as a Price to Pay. Contemporary Economics, 6(1), 86–97.
- Schmitt, D. (1969). Punitive supervision and productivity: An experimental analog. Journal of Applied Psychology, 53(2), 118–123.
- Swathi, K., Umesh, S., Balamuralidhara, V., & Raghunandan, H. (2020). Scenario of spurious and substandard drugs in India. Drug Invention Today, 13(2), 352–356.
- Tadic, D., Gumus, A., Arsovski, S., Aleksic, A., & Stefanovic, M. (2013). An evaluation of quality goals by using AHP fusion and TOPSIS methodology. Journal of Intelligent and Fuzzy Systems, 25(3), 547–556.
- Tremblay, M., Vandenberghe, C., & Doucet, O. (2013). Relationships between leader-contingent and non-contingent reward and punishment behaviors and subordinates’ perceptions of justice and satisfaction, and evaluation of the moderating influence of trust propensity, pay level, and role ambiguity. Journal of Business & Psychology, 28(2), 233–249.
- Weske, U., Boselie, P., Van Rensen, E., & Schneider, M. (2019). Physician compliance with quality and patient safety regulations: The role of perceived enforcement approaches and commitment. Health Services Management Research, 32(2), 103–112.
- Williams, C. C., & Bezeredi, S. (2018). Explaining and tackling the informal economy: A dual informal labor market approach. Employee Relations, 40(5), 889–902.
- Wiltermuth, S., & Flynn, F. (2013). Power, moral clarity, and punishment in the workplace. The Academy of Management Journal, 56(4), 1002–1023.
- Wruck, K. and Jensen, M. (1998). The two key principles behind effective TQM programs. European Financial Management, 4(3), 401.
- Yue, X., & Lin, Y. (2019). Effectiveness of punishment and operating subsidy in supervision of China’s pension PPP projects: An evolutionary game and simulation analysis. Mathematical Problems in Engineering, Article ID 9641429, 1–12.
- Zeitz, G., Johannesson, R., & Ritchie, Jr., J. (1997). An employee survey measuring total quality management practices and culture. Group & Organization Management, 22(4), 414–444.
- Zhang, L., Xu, Y., Chen, H., & Jing, R. (2020). Corporate philanthropy after fraud punishment: An institutional perspective. Management and Organization Review, 16, 33–68.
- Zheng, Y., Huang, X., Graham, L., Redman, T., & Hu, S. (2020). Deterrence effects: The role of authoritarian leadership in controlling employee workplace deviance. Management & Organization Review, 16(2), 377–404.