Have a personal or library account? Click to login
The antecedents influencing shoppers’ frequencies of visit and purchase intention in the shopping mall: A study on the pull factors Cover

The antecedents influencing shoppers’ frequencies of visit and purchase intention in the shopping mall: A study on the pull factors

Open Access
|Dec 2019

References

  1. [1] Ahmed, Z., Ghingold, M & Dahari, Z. (2007). Malaysian shopping mall behavior: an exploratory study, Asia Pacific Journal of Marketing and Logistics, Vol. 19, No. 4, pp. 331 – 348.10.1108/13555850710827841
  2. [2] Ailawadi, KL, Beauchamp, JP, Donthu, N, Gauri, DK & Shankar, V. (2009). Communication and promotion decisions in retailing: a review and directions for future research, Journal of Retailing, Vol. 85 No. 1, pp. 42 – 55.10.1016/j.jretai.2008.11.002
  3. [3] Ali, M & Anuar, K. (2013). A structural equation modelling approaches on factors of shopping mall attractiveness that influence consumer decision-making in choosing a shopping mall, Journal of Global Business Economy, Vol. 6, No. 1, pp. 63 – 76.
  4. [4] Anselmsson, J. (2006). Sources of customer satisfaction with shopping malls: a comparative study of different customer segments, International Review of Retail, Distribution & Consumer Research, Vol. 16, No. 1, pp. 115 – 138.10.1080/09593960500453641
  5. [5] Anselmsson, J. (2016). Effects of shopping centre re-investments and improvements on sales and visit growth, Journal of Retailing & Consumer Services, Vol. 32, No. 1, pp. 139 – 150.10.1016/j.jretconser.2016.06.009
  6. [6] Armstrong, JS & Overton, TS. (1977). Estimating Nonresponse Bias in Mail Surveys, Journal of Marketing Research, Vol. 14, pp. 396 – 402.10.1177/002224377701400320
  7. [7] Aziz, A. (2017). Klang Valley retail occupancy rate at 5-year low, viewed 7 July 2018, <http://www.theedgemarkets.com/article/klang-valley-retail-occupancy-rate-5year-low>.
  8. [8] Bäckström, K. (2011). Shopping as leisure: an exploration of manifoldness and dynamics in consumers shopping experiences, Journal of Retailing & Consumer Services, Vol. 18, No. 3, pp. 200 – 209.10.1016/j.jretconser.2010.09.009
  9. [9] Baker, J and Wakefield, KL. (2012). How consumer shopping orientation influences perceived crowding, excitement and stress at the mall, Journal of the Academy of Marketing Science, Vol. 40, No. 6, pp. 791 – 806.10.1007/s11747-011-0284-z
  10. [10] Baker, JA, Parasuraman, A, Grewal, D &Voss, GB. (2002). The influence of multiple store environment cues on perceived merchandise value and patronage intentions, Journal of Marketing, Vol. 66, No. 2, pp. 120 – 141.10.1509/jmkg.66.2.120.18470
  11. [11] Baron, RM & Kenny, DA. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations, vol. 51, no. 6, pp. 1173-1182.10.1037/0022-3514.51.6.1173
  12. [12] Begum, K. (2018). Tough times ahead for mall operators?, viewed 7 July 2018, <https://www.nst.com.my/property/2018/04/356315/tough-times-ahead-mall-operators>.
  13. [13] Bellenger, D, Barnett, A, Greenberg, R and Robertson, R. (1977). Shopping center patronage motives, Journal of Retailing, Vol. 53, No. 2, pp. 29 – 38.
  14. [14] Bettman, JR. (1979). An Information Processing Theory of Consumer Choice, Adison-Wesley, Reading.
  15. [15] Biesanz, J.C, Falk, C F & Savalei, V. (2010). Assessing mediational models: Testing and interval estimation for indirect effects, Multivariate Behavioral Research, Vol. 45, no. 4, pp. 661-701.10.1080/00273171.2010.498292
  16. [16] Bloch, PH, Ridgway, NM & Dawson, SA. (1994). The shopping mall as consumer habitant, Journal of Retail, Vol. 70, No. 1, pp. 23 – 42.10.1016/0022-4359(94)90026-4
  17. [17] Borgers, A & Vosters, C. (2011). Assessing preferences for mega shopping centres: a conjoint measurement approach, Journal of Retailing & Consumer Services, Vol. 18, No. 4, pp. 322 – 332.10.1016/j.jretconser.2011.02.006
  18. [18] Calvo-Porral, C & Levy-Mangin, J-P. (2018). Pull factors of the shopping malls: an empirical study, International Journal of Retail & Distribution Management, Vol. 46, No. 2, pp. 110 – 124.10.1108/IJRDM-02-2017-0027
  19. [19] Chebat, JC, Sirgy, MJ & Grzeskowiak, S. (2010). How can shopping mall management best capture mall image?, Journal of Business Research, Vol. 63 No. 7, pp. 735 – 740.10.1016/j.jbusres.2009.05.009
  20. [20] Chebat, JC, Michon, R, Haj-Salem, N and Oliveira, S. (2014). The effects of mall renovation on shopping values, satisfaction and spending behaviour, Journal of Retailing & Consumer Services, Vol. 21, No. 4, pp. 610 – 618.10.1016/j.jretconser.2014.04.010
  21. [21] Christopher, S. (1961). Research on mail surveys, Journal of the Royal Statistical Society, Vol. A, No. 124, pp. 143 – 191.10.2307/2984129
  22. [22] Clarissa, C & Hanis, Z. (2018). Sales up 20% during Tax Holiday, viewed 7 July 2018, <https://www.thestar.com.my/news/nation/2018/06/19/sales-up-20-during-tax-holiday-businesses-recorded-an-increase-in-shoppers-and-spending/>.
  23. [23] Clulow, V & Reimers, V. (2009). Retail centres: it’s time to make them convenient, International Journal of Retail & Distribution Management, Vol. 37, No. 7, pp. 541 – 562.10.1108/09590550910964594
  24. [24] Correia-Loureiro, SM & Roschk, H. (2014). Differential effects of atmospheric cues on emotions and loyalty intentions with respect to age under online/offline environment, Journal of Retailing & Consumer Services, Vol. 21, No. 2, pp. 211 – 219.10.1016/j.jretconser.2013.09.001
  25. [25] Cote, JA, and Buckley, R. (1987). Estimating Trait, Method, and Error Variance: Generalizing across 70 Construct Validation Studies, Journal of Marketing Research, Vol. 24, No. 3, pp. 315 – 318.10.1177/002224378702400308
  26. [26] Damian, DS, Dias-Curto, J & Castro-Pinto, J. (2011). The impact of anchor stores on the performance of shopping centres: the case of Sonae Sierra, International Journal of Retail & Distribution Management, Vol. 39, No. 6, pp. 456 – 475.10.1108/09590551111137994
  27. [27] Daniel, WW. (1975). Nonresponse in sociological surveys: A review of some methods for handling the problem, Sociological Methods and Research, Vol. 3, pp. 291 – 307.10.1177/004912417500300303
  28. [28] Davis, L & Hodges, N. (2012). Consumer shopping value: an investigation of shopping trip value, in store shopping value and retail format, Journal of Retailing & Consumer Services, Vol. 19, No. 2, pp. 229 – 239.10.1016/j.jretconser.2012.01.004
  29. [29] DeLisle, JR. (2005). US shopping center classifications: challenges and opportunities, Research Review, Vol. 12, No. 2, pp. 96 – 101.
  30. [30] Dennis, C, Newman, A, Michon, R, Brakus, J & Wright, L. (2010). The mediating effects of perception and emotion: digital signage in mall atmospherics, Journal of Retailing & Consumer Services, Vol. 17, No. 3, pp. 205 – 215.10.1016/j.jretconser.2010.03.009
  31. [31] Department of Statistics of Malaysia. (2011). Population distribution and basic demographic characteristic report 2010, viewed 7 July 2018, <www.statistics.gov.my>.
  32. [32] El-Adly, MI. (2007). Shopping malls attractiveness: a segmentation approach, International Journal of Retail & Distribution Management, Vol. 35, No. 11, pp. 936 – 950.10.1108/09590550710828245
  33. [33] El-Adly, MI & Eid, R. (2015). Measuring the perceived value of malls in a non-Western context: the case of the UAE, International Journal of Retail & Distribution Management, Vol. 43, No. 9, pp. 849 – 869.10.1108/IJRDM-04-2014-0045
  34. [34] El-Adly, MI & Eid, R. (2017). Dimensions of the perceived value of the malls: Muslim’s shoppers perspective, International Journal of Retail & Distribution Management, Vol. 45, No. 1, pp. 40 – 56.10.1108/IJRDM-12-2015-0188
  35. [35] El Hedhli, K, Chebat, JC and Sirgy, JM. (2013). Shopping well-being at the mall: constructs, antecedents and consequences, Journal of Business Research, Vol. 66, No. 1, pp. 856 – 863.10.1016/j.jbusres.2011.06.011
  36. [36] Field, A 2005, Discovering statistics using spss, SAGE, London.10.53841/bpspag.2005.1.56.31
  37. [37] Finn, A & Louviere, JJ. (1996). Shopping center image, consideration, and choice: anchor store contribution, Journal of Business Research, Vol. 35, No. 3, pp. 241 – 251.10.1016/0148-2963(95)00129-8
  38. [38] Gilboa, S & Vilnai-Yavetz, I. (2013). Shop until you drop? An exploratory analysis of mall experiences, European Journal of Marketing, Vol. 47, No. 2, pp. 239 – 259.10.1108/03090561311285538
  39. [39] Grewal, D, Levy, M and Kumar, V. (2009). Customer experience management in retailing: an organizing framework, Journal of Retailing, Vol. 85, No. 1, pp. 1 – 14.10.1016/j.jretai.2009.01.001
  40. [40] Hair, JF, Black, WC, Babin, BJ, Anderson, RE & Tatham, RL. (2014). Multivariate data analysis, 5th edition, Pearson, New Jersey.
  41. [41] Howard, E. (1993). Assessing the impact of shopping-centre development: the Meadowhall case, Journal of Property Research, Vol. 10, No. 2, pp. 97 – 119.10.1080/09599919308724084
  42. [42] Hendricks, WA. (1949). Adjustment for bias by non-response in mail surveys, Agricultural Economics Research, Vol. 1, 52 ff.
  43. [43] Kanuk, L & Berenson, C. (1975). Mail surveys and response rates: A literature review, Journal of Marketing Research, Vol. 12, pp. 440 – 453.10.1177/002224377501200408
  44. [44] Kesari, B & Atulkar, S. (2016). Satisfaction of mall shoppers: a study on perceived utilitarian and hedonic shopping values, Journal of Retailing & Consumer Services, Vol. 31, No. 1, pp. 22 – 31.10.1016/j.jretconser.2016.03.005
  45. [45] Khare, A. (2011). Mall shopping behavior of Indian small town consumers, Journal of Retail and Consumer Service, Vol. 18, No. 1, pp. 110 – 118.10.1016/j.jretconser.2010.10.005
  46. [46] Kim, H & Kim, Y. (2008). Shopping enjoyment and store shopping modes: the moderating influence of chronic time pressure, Journal of Retailing & Consumer Services, Vol. 15, No. 5, pp. 410 – 419.10.1016/j.jretconser.2007.10.003
  47. [47] Kotler, P. (1973). Atmospherics as a marketing tool, Journal of Retailing, Vol. 49, No. 4, pp. 48 – 64.
  48. [48] Leslie, K. (1965). Survey Sampling, New York: John Wiley and Sons, Inc.
  49. [49] Levy, M, Weitz, B & Pandit, A 2012 Retail Management, 8th ed, McGraw Hill Education, New Delhi.
  50. [50] Linsky, AS. (1975). Stimulating responses to mailed questionnaires: A review, Public Opinion Quarterly, Vol. 30, pp. 82 – 101.10.1086/268201
  51. [51] Mahalingam, E. (2016). Onslaught of Shopping Centres, viewed 7 July 2018, <https://www.thestar.com.my/business/business-news/2016/02/13/onslaught-of-shopping-centres/>.
  52. [52] Mahalingam, E. (2017). The Thriving Retail Sector, viewed 7 July 2018, <https://www.thestar.com.my/business/business-news/2017/12/16/the-thriving-retail-sector/>.
  53. [53] Mahalingam, E. (2018). SST Seen To Affect Retail Sales, viewed 1 August 2018, <https://www.thestar.com.my/business/business-news/2018/07/18/sst-seen-to-affect-retail-sales/>.
  54. [54] Malhotra, NK, Kim, SS & Patil, A. (2006). Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research, Management Science, Vol. 52, No. 12, pp. 1865 – 1883.10.1287/mnsc.1060.0597
  55. [55] Malhotra, NK. (2010). Marketing research, 6th edition, Pearson, New Jersey.10.1108/S1548-6435(2009)0000006004
  56. [56] Michon, R, Yu, H, Smith, D & Chebat, JC. (2008). The influence of mall environment on female shoppers’ value and behaviour, Journal of Fashion Marketing Management, Vol. 12, No. 4, pp. 456 – 468.10.1108/13612020810906128
  57. [57] Munuera, JL & Cuestas, PJ. (2006). Factores de atracción de los Centros Comerciales en España: Tendencias de la distribución commercial en el ámbito internacional, ICE, Vol.828, No.1, pp.99 – 116.
  58. [58] Nelson, RL. (1958). The selection of retail location, Dodge Corporation, New York.
  59. [59] Nsairi, ZB. (2012). Managing browsing experience in retail stores through perceived value: implications for retailers, International Journal of Retail & Distribution Management, Vol. 40, No. 9, pp. 676 – 698.10.1108/09590551211255965
  60. [60] Oliver, RL, Rust, RT & Varki, S. (1997). Customer delight: foundations, findings, and managerial insight, Journal of Retailing, Vol. 73, No. 3, pp. 311 – 336.10.1016/S0022-4359(97)90021-X
  61. [61] Pan, Y & Zinkhan, GM. (2006). Determinants of retail patronage: a meta-analytical perspective, Journal of Retailing, Vol. 82, No. 3, pp. 229 – 243.10.1016/j.jretai.2005.11.008
  62. [62] Peiser, RB & Frej, AB. (2003). Professional Real Estate Development: The ULI Guide to the Business, 2nd ed., Urban Land Institute, Washington, DC.
  63. [63] Podsakoff, PM, MacKenzie, SB, Lee, JY & Podsakoff, NP. (2003). Common method biases in behavioral research; A critical review of the literature and recommended remedies, Journal of Applied Psychology, vol. 88, no. 5, pp. 879-903.10.1037/0021-9010.88.5.879
  64. [64] Podsakoff, PM & Organ, DW. (1986). Self-Reports in Organizational Research: Problems and Prospects, Journal of Management, Vol. 12, No. 4, pp. 531 – 544.10.1177/014920638601200408
  65. [65] Raajpoot, NA, Sharma, A & Chebat, JC. (2008). The role of gender and work status in shopping center patronage, Journal of Business Research, Vol. 61, No. 5, pp. 825 – 833.10.1016/j.jbusres.2007.09.009
  66. [66] Saunders, M, Lewis, P & Thornhill, A. (2012). Research Method for Business Students, Pearson Education.
  67. [67] Sinha, PK & Banerjee. (2004). Store choice behavior in an evolving market, Journal of Retail and Distribution Management, Vol. 32, No. 10, pp 482 – 494.10.1108/09590550410558626
  68. [68] Sinha, PK & Uniyal, DP. (2005). Using observational research for behavioural segmentation of shoppers, Journal of Retailing & Consumer Services, Vol. 12 No. 1, pp. 35 – 48.10.1016/j.jretconser.2004.02.003
  69. [69] The Star Online. (2018). GST Zero Rated From June 1, viewed 7 July 2018, <https://www.thestar.com.my/news/nation/2018/05/16/gst-zero-rated-from-june-1/>.
  70. [70] Stephan, FF & McCarthy, PJ, Sampling Opinions, New York: John Wiley and Sons, Inc.
  71. [71] Tabachnik, BG & Fidell, LS. (2007). Using Multivariate Statistics, 5th edn, Pearson Education, Boston.
  72. [72] Tarun, K, Ubeja, S & Chatterjee, AS, ‘Factors Influencing Selection of Shopping Malls: An Exploratory Study of Consumer Perception’, Journal of Business Perspective, Vol. 21, No.3, pp. 274 – 283.10.1177/0972262917716761
  73. [73] Thean, LC. (2018). Retail sector enters consolidation phase, viewed 7 July 2018, <https://www.thestar.com.my/business/business-news/2018/02/05/retail-sector-enters-consolidation-phase/>.
  74. [74] Tsai, SP. (2010). Shopping mall management and entertainment experience: across-regional investigation, Services Industry Journal, Vol. 30, No. 3, pp. 321 – 337.10.1080/02642060802123376
  75. [75] Tourangeau, R, Rips, LJ, & Rasinski, K. (2000). The psychology of survey response, Cambridge, England: Cambridge University Press.10.1017/CBO9780511819322
  76. [76] Wakefield, KL & Baker, J. (1998). Excitement at the mall: determinants and effects on shopping response, Journal of Retailing, Vol. 74, No. 4, pp. 515 – 539.10.1016/S0022-4359(99)80106-7
  77. [77] Yan, RN & Eckman, M. (2009). Are lifestyle centers unique? Consumers’ perceptions across locations, International Journal of Retail & Distribution Management, Vol. 37, No. 1, pp. 24 – 42.10.1108/09590550910927144
  78. [78] Zikmund, WG, Babin, BJ, Carr, JC & Griffin, M. (2010). Business Research Method, 8th edn, Cengage Learning.
DOI: https://doi.org/10.2478/hjbpa-2019-0029 | Journal eISSN: 2067-9785 | Journal ISSN: 2457-5720
Language: English
Page range: 53 - 74
Published on: Dec 4, 2019
Published by: Association Holistic Research Academic (Hora)
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year

© 2019 Amy Chu May Yeo, Wei Seng Ong, Choon Ling Kwek, published by Association Holistic Research Academic (Hora)
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.